Reservation Agent / Virtual Assistant For Luxury Transportation Service

The Booking Agent / Reservation Agent’s (virtual assistant) main responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused, and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment.

essential functions

answer all incoming calls in a friendly and efficient manner.
Provide callers with the requested information about rates and services.
Obtain the necessary information from the caller and enter it into the computer system. Must be effective in sales and upselling.
Maintain an effective flow of communication from the reservations department to all departments and ensure entire team is kept informed of items that concern them.
File daily reservations and other correspondence.
Provide additional functions, as necessary and assigned.

required skills

requires good communication skills, both verbal and written.
Knowledge of computer programs, including, but not limited to, Microsoft Word, Excel and Outlook
Ability to manage many tasks concurrently.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentage, and volume.

Responsibilities:

Assist guests by selling future reservations
Promptly follow up with guest inquiry leads for second chance bookings
Answer telephone calls and emails in a prescribed and professional manner
Maintain potential and current guest profile information
Assist customers with questions regarding their existing reservations
Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions
Strong ability to multi-task and pay close attention to detail
Deliver the highest standard of service to all customers
Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).
Possess a positive and upbeat attitude at all times · Professional customer service nature with a desire to exceed
Exceptional verbal and written communication skills
Desire to be part of high growth, fast paced business
Qualifications: * Must be able to work evenings, and holidays.

Experience and/or training in reservation or hospitality industry preferred. Candidates with a strong sales and customer service background in non-hospitality related field will be considered.
Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette. Ability to answer client’s questions and successfully resolve issues and/or negotiate matters related to client’s account.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.