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Integration with a helpdesk (system for customer service)

Published on the May 05, 2022 in IT & Programming

About this project

Open

We have wrote this in en and pt
en
we are looking for a developer with experience developing integrations with other systems. In this case, we will be integrating our system with Kustomer (Meta) via API

Our deadline is the end of may. We have estimated that the development will take 2 weeks (40-60 hours)

We are looking with people experienced in Kotlin or Java (to be more specific, you will be working with Kotlin / Spring)
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pt - br
estamo buscando um dev pra fazer a intregração de um helpdesk (sistema de atendimento ao cliente, no caso o kustomer - meta) e precisamos acelerar bastante essa integração (queremos entregar no fim de maio)

estamos estimando que o desenvolvimento leve 2 semanas (40-60 horas)

o que você acha? precisamos de pessoas que saibam essas linguagens:
- kotlin ou java e já tenha feito integrações via api.

Project overview

We are a startup (cloudhumans.com) backed by YC. What we do: We take responsibility from our customer’s support tickets by putting freelancers to answer them We do that by bringing the tickets to our internal help desk (chatwoot) We receive tickets from the customer Help Desk by Webhooks and send answers back by API There are 2 main things you need to do here: Receiving messages from our customer’s help desk (Kustomer): You will just need to parse the json received by the webhook to a “Ticket” model we know. Everything else regarding message receiving and showing it to our agents at our own internal Hepldesk is already built When an agent interacts with some ticket we need to send these informations to Kustomer again For that you will need to build in kotlin the calls for these endpoints: - Add message - Update tags - Change status (resolved, closed) - Get ticket messages We have a sandbox for our internal Helpdesk and Kustomer for testing and the “cloud humans connector” app is fully dockerized:

Category IT & Programming
Subcategory Web development
What is the scope of the project? Medium-sized change
Is this a project or a position? Project
I currently have I have specifications
Required availability As needed
API Integrations Other (Other APIs)
Roles needed Developer

Delivery term: May 31, 2022

Skills needed

JavaScript MySQL PHP

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