Sales Support

Project overview

**contractor (part-time)** benefits: -salary: $400 - $600 usd -commissions: $500-$1,000 usd per month (depending on sales performance) 100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity **contractor (part-time)** responsibilities: -work closely with sales agents to book & confirm appointments with our global partner network of dental & medical clinics via all available channels in english & spanish. -Work with Sales Support agents, partner clinics & patients to gather details to provide accurate quotes according to established SLAs -Send accurate quotes to patients according to established SLAs via email, chat, WhatsApp -Make outbound sales calls (VIP calls) through phone/WhatsApp to remind patients of their pending appointments (1 week, 3 days, the day before appointment date) -Make outbound sales calls (VIP calls) through phone/WhatsApp to follow-up with who attended their appointments to see how they are doing and book follow-up appointments (1 -week, 3 days, the day after appointment date) -Meet and beat daily, weekly and monthly confirmation, quote, SLA targets -Accurately document, tag, create follow-up tasks every interaction with prospects and patients into a CRM tool -Follow-up with tasks by meeting/beating established SLAs -Work within the agreed shift schedule. (Available to work on weekends.. If required) -Answer phone, WhatsApp, email, social media inbound enquiries according to established SLAs -Attend weekly 1-on-1s, team meetings and training and coaching sessions as required. -Help build the world’s largest global medical and dental online agency. additional duties as required -attend regular team meetings -communicate with team members via phone, web conference and email. -Preventing unsound or unethical business practices. -Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures. -Support the achievement of the Medical Departures Inc.’S sales and revenue objectives. -Help build the world’s largest global medical marketplace. job requirements: -2+ years of experience in a sales support or customer service role -strong communication and interpersonal skills -ability to work in a fast-paced environment and meet tight deadlines -detail-oriented with strong organizational and time-management skills -ability to work independently and as part of a team -fluent in english (verbal and written) is a must -fluent in spanish (verbal and written) is a must -extensive technical experience with: ms office (outlook, word, excel, teams chat) or google -business suite (gmail, calendar, meet, docs, drive), crm (zoho, zendesk, salesforce, sugarcrm, freshworks), phones (twilio, ringcentral, dialpad, calltrackingmetrics, tollfreeforwarding) , chat (livechat, olark. -Familiarity & knowledge of dental or medical procedures is a plus -Excellent listening and writing skills -> 40+ WPM typing ability -Travel savvy - international travel experience is a plus -Ability to work responsibly and productively from a remote home-office environment with -good time management. -Weekend availability, according to shift schedule (5 days on, 2 days off) EQUIPMENT REQUIREMENT: -High-speed internet & mobile connections -Reliable computer & mobile device with audio and video capabilities

Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed