Your dream job! Customer Support at fun Wordpress Startup

Do you dream of working for a startup that will help millions of people?

Do you have the heart of a teacher?

As a Customer Support (also known as “Happiness Engineer”) you will be responsible for keeping the wheels of a growing startup turning!

To love this role, here’s the type of person you are:

- You’re a google spreadsheet wizard.
- You’re amazing at following directions.
- You’re passionate about research and helping people.
- You’re incredibly organized and detailed.
- You’re positive and enjoy making another person’s day.
- You’re an excellent communicator who makes sure nothing slips through the cracks.
- You’re a self-starter who loves taking initiative and seeing things through to completion.
- You have the curiosity and desire to learn and grow your skills.
- You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.
- You have prior WordPress experience and understand how plugins work, plugin and theme troubleshooting, etc.
- You are a linguistic legend with a command of the English language so strong it would make Shakespeare bow down in awe

***what you will do

you are the bridge between us and our users. You are responsible for sales questions, general technical support, helping our users get to know the ins and outs of our plugin, and facilitating other tasks that are billing, user, or site-related.

Full Time or Part Time, we're searching for individual freelance contractors that are available for both. Our support team is a critical component of our organization... That is on the front-lines engaging with customers and potential customers each and every day.

We're searching for individuals who are long-time WordPress users who additionally know how to get their hands dirty when it comes to basic troubleshooting WordPress sites, and of course creating and customizing WordPress plugins and themes (bonus).

Self-starters that are independent, have incredible people skills, and are fluent in English are a requirement. Bar-tending or restaurant experience = bonus points. They make great support agents!

***what we offer

working for a fast-growing bootstrapped company is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.

- Competitive Local Salary.
- Work from your home. We’re spread out all over the world – the United States, Ireland, Bangladesh, India, Indonesia and more.
- We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
- We give you the opportunity to solve challenging and meaningful problems that make a difference.
- Custom branded laptop at your five year anniversary.
- Ability to work with some of the best people in the business through frequent, if not daily, interactions.
- And in case you were wondering: no politics, no b.s., And no jerks.

*** LOCATION

This is a remote position - our team is spread around the globe! Our home base is in Arizona, USA, so company operating hours are Monday - Friday, 8 am - 5pm mst (utc -7). While full coverage is not a requirement, you must be available during a portion of the day. If we need to sync up in real-time before you work on your project/tasks.

***REQUIREMENTS

- Personal Computer with (reliable) Internet Access
- Availability to participate in (bi-weekly) audio/video meetings between the hours 8 am - 5 pm PST
- Available for 40+ hours per week (this is a full-time position)

*** how to apply

if all of this sounds interesting, then please submit your application!

please clearly include the following in your cover letter:

tell us a bit about yourself and why you should be considered. Include any details about your experience, qualifications, personality, etc. That are relevant to the job posting.
We won’t be able to individually respond to all applications, but if we feel you’re a strong match, someone will be in touch shortly. Qualified candidates may be asked to complete a test assignment.
Thanks and we look forward to hearing from you!

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