Virtual assistant

OBJECTIVE
Hardworking Customer Service Representative with 10 years of experience working with Personable Customer Service professional in both English and Spanish. Trained in project and time management with extensive knowledge of Human Resources and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with client’s.
Believe in life goals, people feel comfortable around me.  I’m a loyal person, whit amazing experience in marketing, off course the salary is important but find the right place is even more for me.
My experience as a Century21 real state give so much experience in life, for the find the best for the costumer and my self.
I’m young I know, but I believe in hard work and that’s is the most important part right now for me, probe at my self I still young, the lady who believes everything is possible whit encourage, hard work, and honest.

I live by self since I was 17 years old, when I was 13 years old I have my first job as a dishwasher, my mom force me to go because I need to learn nothing is easy in life.
As you see, I have the right values, I’m well educated girl whit big dreams, this pandemic affect every person in the world, every country, I’m my country I do voluntary job all my life and that’s one of the things I love more.
I’m sure I can be one really good piece I’m your company.

skills & abilities
• sales expertise, complaint resolution, international sales support
• report preparation, credit card processing, order fulfillment
• inbound and outbound calling, route dispatch, strategic sales knowledge
• key holder experience, stock management, technical support,
• staff education and training, creative problem solving
• professional telephone demeanor, money handling abilities
• good listening skills, retail materials management, receiving support
• key stakeholder relationship building, medical terminology knowledge
• retail store support, service standard compliance,
• shipping procedures understanding, training development aptitude
• administrative support. Account management
• Multi-line phone talent Stocking and replenishing
• Recordkeeping strengths, Warehousing functions, Sales, Invoicing
• Scheduling. Client Needs Assessment. Sales Goals
• Invoice Processing, Repair. Due Diligence, Customer Complaint Resolution
• Troubleshooting Technical Issues, Service Level Agreements
• Insurance Knowledge, Call Volume Analysis
• Appointment Setting, Billing Inquiries, Product Sales
• Service recommendations, Spanish translation, Product Knowledge
• Data Collection, Payment Processing, Quality Management,
• Call center operations, Problem-solving