Seamless omnichannel chat platform saas

About this project

Open

I'm looking for a talented developer or team to craft an omnichannel chat platform designed to streamline communication by integrating it with our existing cloud call center software as a service (SaaS). Our goal is to enhance customer support and engagement by incorporating multiple communication channels into a single, unified interface.

**Key Integrations:**

- **Messaging Platforms:** WhatsApp, Facebook Messenger, email, and SMS. Additionally, PBX system integration is required to bridge our voice call capabilities with digital communication channels.

- **Features:** Essential features we're looking for include:

- **File Sharing:** Ability to share documents, images, and videos across all channels.

- **Chat History:** Seamless access to previous conversations for context and continuity in customer support.

- **Chatbot Integration:** Capability to integrate AI chatbots for automated responses and assistance.

**Ideal Skills and Experience:**

- Experience with API integration for WhatsApp, Facebook Messenger, email, sms, and pbx systems.

- Proficient in developing chat platforms with functionalities such as file sharing, maintaining chat history, and integrating AI chatbots.

- Strong understanding of omnichannel communication strategies and how they benefit customer service.

- Ability to design intuitive and user-friendly interfaces for both customer and agent sides of the platform.

**Project Objective:**

The primary objective is to create a platform that not only simplifies communication between customers and support agents but also enhances the overall customer service experience by making it more interactive, responsive, and accessible through their preferred channels.

This project requires someone who is not only technically proficient but also innovative and forward-thinking to ensure the platform is scalable and future-proof. I look forward to working with a freelancer or team that shares our vision for transforming customer service interactions.

Notes : i have UI/UX Designs

Project overview

**Key Integrations:** - **Messaging Platforms:** WhatsApp, Facebook Messenger, email, and SMS. Additionally, PBX system integration is required to bridge our voice call capabilities with digital communication channels. - **Features:** Essential features we're looking for include: - **File Sharing:** Ability to share documents, images, and videos across all channels. - **Chat History:** Seamless access to previous conversations for context and continuity in customer support. - **Chatbot Integration:** Capability to integrate AI chatbots for automated responses and assistance. **Ideal Skills and Experience:** - Experience with API integration for WhatsApp, Facebook Messenger, email, sms, and pbx systems. - Proficient in developing chat platforms with functionalities such as file sharing, maintaining chat history, and integrating AI chatbots. - Strong understanding of omnichannel communication strategies and how they benefit customer service. - Ability to design intuitive and user-friendly interfaces for both customer and agent sides of the platform. **Project Objective:** The primary objective is to create a platform that not only simplifies communication between customers and support agents but also enhances the overall customer service experience by making it more interactive, responsive, and accessible through their preferred channels.

Category IT & Programming
Subcategory Web development
What is the scope of the project? Medium-sized change
Is this a project or a position? Project
I currently have I have the design
Required availability As needed
API Integrations Social media (Facebook, Twitter, etc.), Other (Other APIs)
Roles needed Developer, Business analyst, Designer

Delivery term: Not specified

Skills needed

JavaScript Node.js PostgresSQL VOIP Business Analysis Next.js REST API

About this project

it-programming / web-development

Open