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Network diagnostics, firewall configuration, or router setup.

Published on the October 23, 2024 in Admin Support

About this project

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I need someone to double check some employees routers because they have not been able to make or receive calls from the US in Mexico. I spoke to the app and they said its a firewall issue at their end if you hire someone to inspect every router.

Project overview

I have employees in Mexico who need to make or receive calls using an app, but they can’t because the routers they use have a firewall blocking the app from working properly. A firewall is like a security guard for the internet—it blocks or allows certain connections to go through. The app's support team told me that the problem is likely because the firewall settings in my employees' routers are stopping the calls. To fix this, someone needs to check the firewall settings in each router and adjust them so that the app can connect without issues. I need to hire a network technician or IT specialist in Mexico to go to my employees’ locations and: Inspect the routers. Change the firewall settings to allow the app to work. This should help the calls go through as they should!

Category Admin Support
Subcategory Other
Project size Medium
Is this a project or a position? Project
Required availability As needed

Delivery term: October 31, 2024

Skills needed

Admin Assistant Microsoft Excel Transcription

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