About this project
admin-support / customer-support
Open
We pride ourselves on continuous evolution as we provide services to homeowners in cities all over the United States. The driving force behind constant business growth is the presence of our skilled and dedicated sales team. We’re searching for a highly-skilled appointment setter/chat support person to contribute to our team's growth and help us maintain our position as an innovative authority in the roofing industry.
We primarily sell Roof Protection, Roof Replacements, Solar Panels, Window Replacements, Gutter Guards, etc
The ideal candidate will have strong phone skills and CRM experience. He/She will be expected to chat with inbound leads on a regular basis, ensuring all home service leads get booked into our schedule.
Objectives of this Role:
*Provide chat support to inbound homeowners
*Call inbound leads to qualify and set appointments
*Work with our CRM system to keep our pipeline flowing (Go High-level)
*Establish and maintain relationships with the CEO, providing day-to-day contact on project status and changes
Daily and Monthly Responsibilities:
*Chat with incoming leads over sms and phone using our crm
*report project outcomes and/or risks in our crm as needed—escalating issues as necessary based on project work plans
reply with "gonano chat" in the header or your application or you will be ignored, explain to us why you are the best fit for this position.
Skills and Qualifications:
*Appointment setting experience
*Strong written and verbal communication skills
*Very strong English speaking skills
Preferred Qualifications:
*Strong attention to details, deadlines, and budgetary guidelines
*Experience using Notion, ClickUp, Trello, Basecamp, asana, or Monday
*Hours - 9-5 pm Eastern US Standard
*Independent, Quite Work Space
*Fast Internet
*Headset
*Laptop (Macbooks are a plus)
We are looking for someone who is detail-oriented to work remotely full time for our roofing business.
Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability As needed
Delivery term: Not specified
Skills needed