Inbound / Outbound Support Representative (Pt-Eng)

To receive incoming calls from our existing and potential customers of our Brazil store. Will also make outgoing calls to Abandoned Checkout leads from our Brazil store. Initial goal for the inbound project is to have 14% conversion rate , $40 Average Order Value with an Average Handling Time of 14mins.
As for the the outbound campaign the goal initially is to close 1 sales per hour with $40 Average Order Value.
Outcomes:
Follow all the necessary processes and procedures on all customer service calls.
To properly upsell and cross sell on each applicable call.
Ensures that an Average Order Value of $40 is met.
Accountabilities:
• Be ready to receive incoming calls from existing and potential customers. • Will make outbound calls to abandoned checkout leads to close sales and increase the cart recovery. • Learn all the features and benefits of all of our best selling items to effectively sell it.
• All calls that were made should be compliant with the current quality standards. • Follow the script to effectively converse with the customer. • Must be receptive to any feedbacks or coaching that will be provided.
• Must be able to perform duties with moderate to low supervision.