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I am a student and willing to help you to improve your knowledge and skills

Published on the January 03, 2024 in IT & Programming

About this project

Open

Have designed and implemented training programs using eLearning and self-paced modules.
Loversaw quality analyst performance and held regular calibrations to align on interpretation of policies and procedures and identify opportunities to improve support agent experiences
I have also built Help Center and Knowledge Base, macros, SOPs and internal processes, thus addressing operational inefficiencies and inconsistency, and improving customer experience and CSAT scores.
I also have designed multiple Train the Trainer programs and facilitator's guide to create more flexibility and autonomy for new trainers.
My genuine interest in bullding world class support teams and maintaining a nigh lever or standards nas lea me to become successful in my role as a Training and Performance/ Customer Success Manager.
My goal has always been to exceed the expectations of both my employer as well as my customer.
Although the above is only a brief snapshot, this philosophy has served me well in my professional career.

Project overview

1. Make problem solving methods 2. Analysis complex data 3. Maintain confidentiality 4. Make the planning and productions secured I have gained the highest rate with the 80% recommendations of my previous clients for the new employers. And have acquired versatile none wooemum trustel Thank you for having a glance of my profile.

Category IT & Programming
Subcategory Other
Project size Medium
Is this a project or a position? Project
I currently have I have an idea
Required availability As needed
API Integrations Social media (Facebook, Twitter, etc.), Cloud Storage (Dropbox, Google Drive, etc.)

Delivery term: Not specified

Skills needed

HTML5 MySQL PHP

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