Hiring An Experienced Contact Manager

Project Overview:
CasinoTop is seeking an experienced Contact Manager to join their dynamic team. As a leading online casino resource in New Zealand, CasinoTop is dedicated to providing comprehensive and up-to-date information about the top online casinos in the region. The Contact Manager will play a crucial role in maintaining effective communication channels, fostering positive relationships, and ensuring exceptional customer support.
Job Description:
Position: Contact Manager
Location: Remote
Company: CasinoTop
About Us:
CasinoTop is a premier online casino portal committed to delivering valuable insights and reviews about the best online casinos in New Zealand - you can read more on https://casinotop.co.nz/about-us/ . Our mission is to guide and inform players, ensuring a safe and enjoyable gaming experience.
Responsibilities:
Customer Communication:
Manage and respond to customer inquiries through various communication channels, including email, live chat, and social media.
Provide accurate and timely information regarding online casinos featured on CasinoTop.
Relationship Building:
Establish and maintain positive relationships with online casinos, affiliate partners, and other stakeholders.
Collaborate with internal teams to ensure seamless communication and cooperation.
Content Collaboration:
Work closely with the content team to gather information for reviews, articles, and updates.
Ensure accuracy and relevance of the content related to online casinos.
Issue Resolution:
Address and resolve customer issues, concerns, or disputes effectively.
Escalate complex matters to the appropriate department for resolution.
Monitoring and Reporting:
Monitor and analyze customer feedback and trends to identify areas for improvement.
Generate regular reports on customer interactions and satisfaction.
Qualifications:
Proven experience in customer service or contact management, preferably in the online gaming industry.
Excellent communication and interpersonal skills.
Familiarity with online casino operations and the ability to navigate casino websites.
Strong problem-solving skills and the ability to handle challenging situations with diplomacy.
Knowledge of the online casino industry in New Zealand is a plus.