Customer Service support Phone and Web Chat

Position: Customer Support Specialist (Remote)

**Location: Remote – Serving the US Market**
language Requirement: Fluent English
Join our dynamic team at First Class Mobility a leading provider of innovative mobility solutions. We are dedicated to improving the lives of our customers by offering top-tier mobility equipment through our online platform. As we expand our reach, we are looking for enthusiastic and skilled Customer Support Specialists to help us deliver exceptional service and support to our customers in the US market.
As a Customer Support Specialist, you will play a crucial role in our team by engaging with customers through live chats and responsive communication. Your responsibilities will include:
- Managing real-time inquiries and providing solutions via web chat.
- Handling inbound phone calls to address customer needs and concerns.
- Maintaining high levels of customer satisfaction by providing knowledgeable and friendly support.
- Documenting customer interactions and feedback to enhance our service offerings.
Key Requirements:
- Excellent communication skills in English.
- Strong interpersonal skills and a customer-focused approach.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Experience in or knowledge of mobility equipment is advantageous but not required.
- High school diploma or equivalent; further education or certification in customer service is a plus.

Training & Support:
We provide comprehensive training to all new hires, ensuring you are well-prepared to meet the needs of our customers. Ongoing support and professional development opportunities will also be available to enhance your skills and career growth.
Application Process:
Interested candidates are invited to submit their resume along with a cover letter detailing their interest and suitability for the role. Please include any relevant experience, especially related to mobility equipment, customer service, or remote work capabilities.

Join us  and contribute to a company that's dedicated to making a difference in people's lives every day. We look forward to hearing from you!