Evaluating bids

Customer Service

Published on the August 01, 2024 in Sales & Marketing

About this project

Open

(i) Manage large amounts of incoming phone calls
(ii) Generate sales leads
(iii) Identify and assess customers  needs to achieve satisfaction
(iv) Build sustainable relationships and trust with customer accounts through open and interactive communication
(v) Provide accurate, valid and complete information by using the right methods/tools
(vi) Meet personal/customer service team sales targets and call handling quotas
(vii) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
(viii) Keep records of customer interactions, process customer accounts and file documents
(ix) Follow communication procedures, guidelines and policies
(x) Take the extra mile to engage customers

Category Sales & Marketing
Subcategory Data Analytics
Project size Medium
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified