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Chatbot text and voice

Published on the November 06, 2024 in IT & Programming

About this project

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I am looking for an experienced freelance web developer to create a clone of the website SupportFast.ai, including a fully functional landing page and backend system. The project involves replicating the core features of SupportFast.ai while also adding some custom functionalities to enhance the user experience. The ideal candidate should be able to deliver a high-quality, scalable solution within 2-4 months.

Project Overview:

The project aims to develop a customer support platform similar to SupportFast.ai. The key features to be developed include:

AI-Powered Chatbots: Implementing intelligent chatbots that can handle customer queries, automate responses, and escalate issues when necessary.

Multi-Channel Support: The platform must allow customers to interact via various channels, including email, live chat, and social media. Additionally, we need seamless integration with WhatsApp, Telegram, Slack, and Twilio to extend the communication options.

Ticketing System: A comprehensive ticketing system that allows support agents to track, prioritise, and manage customer requests efficiently.

Knowledge Base Integration: A feature that enables businesses to build and integrate a self-service knowledge base for common issues, FAQs, and tutorials.

Analytics and Reporting: Tools for tracking key performance metrics such as response times, resolution times, and customer satisfaction.

Additional Custom Features:

Voice Chat Functionality: Beyond the usual text-based chat, I require the platform to include voice chat capabilities, similar to a phone call, enabling real-time voice communication between support agents and customers.

Multi-Channel: The platform should support integration with WhatsApp, generic websites, Telegram, Messenger, Slack, and Twilio.

Requirements:

Proven experience in developing similar platforms or customer support systems.
Expertise in AI chatbot development and integration.
Familiarity with voice chat technologies and API integrations, particularly with WhatsApp, Telegram, Slack, and Twilio.
Ability to design a user-friendly landing page and intuitive backend system.
Strong knowledge of building scalable, secure, and reliable web applications.
Ability to deliver within a strict timeline (2-4 months).
Additional Information:

I already have a VPS, domain, and the required APIs.
Clear and consistent communication is essential, and progress updates must be shared regularly.
The solution should be fully functional and ready for deployment within the agreed timeframe.
Expected Outcome: A fully operational website clone of SupportFast.ai, featuring all the core functionalities, with the addition of voice chat and multi-platform integrations as described. The platform should be intuitive, efficient, and capable of handling customer support operations across various channels.

Timeline: 2-4 months
Budget: To be discussed, depending on experience and scope of work.

If you are interested and believe you have the skills to deliver this project, please contact me with your portfolio, estimated costs, and proposed timeline.

Project overview

Project Context: The project revolves around developing a comprehensive customer support platform that replicates and enhances the functionalities of SupportFast.ai, a modern AI-powered customer service solution. The goal is to build a system that efficiently manages customer queries through various channels, while introducing advanced features such as voice chat and integrations with popular messaging platforms. At its core, the platform is designed to streamline customer support by automating routine tasks and improving communication between support teams and customers. It will offer a centralised space for handling interactions via email, live chat, and social media, while also allowing seamless integration with WhatsApp, Telegram, Slack, and Twilio for both text and voice communications. In addition to the core functionalities of SupportFast.ai—such as AI-driven chatbots, a robust ticketing system, knowledge base integration, and detailed analytics—the platform will introduce voice chat capabilities that enable real-time voice conversations between support agents and customers, emulating a phone call-like experience. The project is crucial for businesses looking to enhance their customer service experience by providing quicker response times, more efficient issue resolution, and multi-channel flexibility. By adding voice chat functionality and integrating with popular communication tools, the platform aims to meet the growing demand for responsive and adaptable customer support solutions. The platform will be deployed on an already established VPS, with the domain and APIs in place. The final product should be ready for deployment within 2-4 months, ensuring that all key features, security, and scalability aspects are addressed. The expected result is a robust, responsive, user-friendly system that caters to modern customer service needs and sets a new standard in customer support technology.

Category IT & Programming
Subcategory Artificial Intelligence
Project size Medium
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed

JavaScript Python Artificial intelligence Next.js

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