About this project
admin-support / virtual-assistant-1
Open
Project overview
Key Responsibilities: > Client Communication: Act as the primary point of contact for client inquiries, scheduling, and updates, demonstrating empathy and professionalism in all interactions. > Appointment Management: Coordinate pet sitting schedules, ensuring timely assignments and proper documentation of appointments. > Administrative Support: Assist in maintaining accurate records, managing invoices, and processing payments. > Pet Care Coordination: Liaise between pet sitters and clients to ensure detailed care instructions are followed and any special needs or requests are accommodated. > Team Collaboration: Collaborate with fellow virtual assistants and pet sitters to streamline processes and enhance overall service delivery. > Problem Solving: Address any client concerns or scheduling conflicts promptly and effectively, striving for optimal resolutions. > Continuous Improvement: Proactively identify areas for improvement in administrative processes and contribute ideas for enhancing client satisfaction and operational efficiency. > Email Management: Efficiently manage and organize the company's email inbox, prioritizing messages and ensuring timely responses to inquiries and client communications. > Task Management: Utilize task management software to assign, track, and monitor the progress of pet sitting assignments and administrative tasks, ensuring deadlines are met and quality standards are upheld. > Other Tasks: Develop SOPs: Lead the development and documentation of Standard Operating Procedures (SOPs) for various administrative processes within the agency, including email management, task allocation, and client communication protocols.
Category Admin Support
Subcategory Virtual Assistant
Project size Large
Is this a project or a position? Project
Required availability As needed
Delivery term: Not specified
Skills needed