Account Executive

Overview

This opening is for experienced professionals, with awesome communication and interpersonal skills. An opportunity to work in a startup environment, to handle clients from across the globe.

Responsibilities

End to End Account management of our existing customers
Successfully dealing with different points of contacts from clients and serving their requirements
Perform account management-related duties and ensure that all client deadlines are met
Flawlessly execute end-to-end projects, liaising with key internal and external stakeholders.
Maintain regular communication with key accounts and annual correspondence with all customers
Responsible for Service Delivery ensuring client retention and reference
Create a user manual for Faveo Helpdesk
Create video tutorials for Faveo Helpdesk


Qualifications
Bachelor’s degree is highly preferred
Minimum 1 year of work experience in the same or similar domain
Awesome written & verbal communication skills
Ability to form relationships with customers, including being responsive and empathetic to customers' needs
Solid work ethic, self-discipline, persistence, and ability to work independently and in a team
Multitasking, organizational, and time-management skills
Proactively keeps up to date on industry and customer-specific issues
Technical abilities to understand our products & client requirement
Candidate with experience in CRM, Helpdesk industry


How can I apply?
You are invited to send us your complete resume with a picture
Indicate the area of work that you are applying for
Attach previous work or portfolio
In your application mention the current ctc, expected ctc, and notice period
do go over our company website www.ladybirdweb.com | www.faveohelpdesk.com & LinkedIn profile before applying


Job Perks
Regular cash/gift monthly/quarterly/half/annually incentives offered based on performance
Complementary Hot Beverages and healthy Lunch provided at the office

Other details
We expect minimum of 12 months of job commitment from candidates. No relieving documents are issued to candidates leaving the job before the commitment period.
The notice period is 60 days.
BYOD – We promote bring your device policy. Employees need to carry their laptops to work.
Salary hikes, and appraisal reviews will take place annually in March every year. Annual salary hikes will commence from April each year.
Minimum of 12 months of employment is required to be eligible for an annual bonus or salary hike.


Documents
Before joining there will be thorough verification by a third party. Following documents needs to be submitted and carried out for the final round of interview.

ID Proof – Aadhar card & Pan card
Address proof
10th, 12th(PUC), diploma, graduation, post-graduation marks card and certificate(degree)
The previous company's last 3 months' salary slip and attested bank statement by bank officials
All the companies worked so far their joining, hike & reliving letter


Ethical Code
We are an equal-opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.