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Funciones: * Ser líder y enlace de la empresa con los clientes, con el objetivo principal de satisfacer sus necesidades y fortalecer la relación comercial, brindando soluciones a medida. * Planificar, organizar, dirigir y controlar la ejecución del plan de actividades y el presupuesto de la Gerencia de Operaciones, garantizando el cumplimiento de los objetivos definidos en cada proyecto. * Gestionar el enlace con los clientes en las diferentes etapas, manteniendo una comunicación activa y fluida durante todo el proceso. * Liderar al personal operativo y administrativo hacia el cumplimiento de las metas asignadas por mes, promoviendo el trabajo colaborativo y enfocado en resultados. * Impulsar la venta de servicios del sector telecomunicaciones, participando en procesos de negociación, presentación de propuestas técnicas y comerciales, así como en el seguimiento postventa para asegurar la satisfacción y fidelización del cliente. * Detectar oportunidades de negocio a través del contacto directo con los clientes, contribuyendo al crecimiento sostenido de la cartera de servicios. * Comercialización de vehículos para procesos de renovación y actualización de flota corporativa. Administré la cartera de clientes, gestioné las cobranzas y llevé el control eficiente del inventario, asegurando una operación fluida y organizada. * Supervisé el proceso de compras y fortalecí las relaciones con proveedores, garantizando condiciones favorables y disponibilidad oportuna de productos. Logros obtenidos: • Optimicé el uso de los recursos humanos, herramientas y equipos que permitió obtener los resultados esperados en un tiempo efectivo. • Generé ganancias mensuales de $20 mil dólares, con la optimización de todos los recursos, en el contrato principal de la empresa. • Controlé el presupuesto mensual, en donde se lograron los objetivos mensuales sin sacrificar ninguna etapa. * Aumento en ventas en un 15% de manera anual, tanto en servicios como en productos. 2.- Analista de Costo / Julio 2012 – Septiembre 2013 Funciones realizadas: * Analizar el costo de compra y venta de alimentos y bebidas en los diferentes puntos de venta del hotel, así como supervisar el control del comedor del personal. * Controlar las ventas y realizar análisis de precios para optimizar la rentabilidad de los productos y servicios ofrecidos. * Organizar y supervisar al equipo operativo (capitanes, meseros, cajeros y jefes de departamento de alimentos y bebidas), desarrollando metodologías de trabajo eficientes. * Colaborar activamente en la promoción y venta de servicios internos del hotel, como menús especiales, eventos privados, paquetes de consumo y experiencias gastronómicas, logrando mejorar la conversión y el ticket promedio. * Aplicar técnicas de venta cruzada y atención personalizada para incentivar el consumo dentro de las instalaciones, siempre orientada a la satisfacción del cliente y el cumplimiento de metas comerciales. Logros realizados: • Controlé la realización de los inventarios, así como una revisión continua en los diferentes puntos de venta, para evitar fuga de alimentos y bebidas. • Optimicé el manejo de la información en las principales jefatura y así obtuve el apoyo de ellos, para lograr la mejorar la distribución de los productos. • Realicé informes estadísticos y probabilísticos para la optimización de productos, que antes no existían.","rating":5,"ranking":114,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. Leer más","explain":"Este es el segundo nivel. Implica que el freelancer ya completó al menos un proyecto con buena calificación en Workana y está listo para seguir trabajando. Revisa su perfil para conocer más a fondo todas sus habilidades. Leer más"},"completed":3,"hourlyRate":{"rate":14,"currency":"USD"},"badges":[],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/52dc8dd4d15c3b73cf94bf9343901bef","logoUrl":"https://cf.workana.com/logos/038aa8e747f65b859d841353a21871ed/on/MayraMartinezFotoPerfil_160_160.jpeg","truncatedCompanyDescription":"Soy una profesional con más de 19 años de experiencia en administración, gestión de proyectos y atención al cliente, así como de experiencia en ventas B2B, B2C, con un historial sólido en telecomunicaciones y así como...","ratingData":{"label":"5 de 5.00","stars":5},"countryData":{"country":"NI","name":"Nicaragua","class":"flag flag-ni","url":"https://www.workana.com/freelancers/nicaragua?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"skillTags":[{"anchorText":"Atención al cliente","anchorLink":"https://www.workana.com/hire/customer-support-1","isCertified":false,"title":"Atención al cliente - Freelancers"},{"anchorText":"Administración de Proyectos","anchorLink":"https://www.workana.com/hire/project-management","isCertified":false,"title":"Administración de Proyectos - Freelancers"},{"anchorText":"Microsoft Excel","anchorLink":"https://www.workana.com/hire/microsoft-excel","isCertified":false,"title":"Microsoft Excel - Freelancers"},{"anchorText":"Asistente Virtual","anchorLink":"https://www.workana.com/hire/virtual-assistant","isCertified":false,"title":"Asistente Virtual - Freelancers"},{"anchorText":"Data Entry","anchorLink":"https://www.workana.com/hire/data-entry","isCertified":false,"title":"Data Entry - Freelancers"},{"anchorText":"Ventas","anchorLink":"https://www.workana.com/hire/sales","isCertified":false,"title":"Ventas - Freelancers"},{"anchorText":"CRM","anchorLink":"https://www.workana.com/hire/crm","isCertified":false,"title":"CRM - Freelancers"},{"anchorText":"Marketing Digital y Ventas","anchorLink":"https://www.workana.com/hire/sales-marketing","isCertified":false,"title":"Marketing Digital y Ventas - Freelancers"}]}],"viewAllUrl":"https://www.workana.com/freelancers?ref=freelancer_view","g11n":{"title":"Otros freelancers destacados en Workana:","viewAll":"Ver todos los perfiles","hire":"Contratar","viewDetails":"Ver más detalles","completedProjects":"Proyectos completados:"}},"backgrounds":{"show":false},"actions":{"directPaymentUrl":"https://www.workana.com/checkout/direct/590a858f4eeba99b2fa91047b77b454b","directPaymentText":"Enviar pago directo"},"bannerAccelerator":null}