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• Capacidad de trabajar en equipo.
• Proactiva y Tenaz.
• Sentido de las relaciones con los clientes.","rawText":"Hola, soy Melisa especialista en atención/experiencia al cliente/Customer Experience (CX). Mi enfoque se caracteriza por ser rápida y ágil, lo que me permite brindar un servicio eficiente. Diseño la experiencia del cliente para mejorar la satisfacción. Además, he participado en proyectos para empresas a nivel LATAM y empresas unicornio como Tienda Nube, lo que me ha proporcionado un conocimiento amplio y adaptabilidad en diferentes contextos. MIS APTITUDES SON: • Capacidad de análisis. • Capacidad de trabajar en equipo. • Proactiva y Tenaz. • Sentido de las relaciones con los clientes.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/790133ccb3ae5257548c245015773a17/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"•Account Manager | Customer Experience - CrossHero - En remoto
Como Account Manager, lidero el diseño del proceso de gestión de cuentas con un enfoque en la experiencia del cliente. Mi objetivo es garantizar relaciones sólidas y experiencias excepcionales, comprendiendo las necesidades individuales y ofreciendo soluciones personalizadas. Me comprometo a mantener una comunicación fluida y proactiva, abordando inquietudes con rapidez para garantizar la máxima satisfacción del cliente. Busco constantemente oportunidades para fortalecer relaciones y mejorar la experiencia del cliente. Mi meta es superar las expectativas, contribuyendo al crecimiento y éxito continuo de nuestra empresa.

•Soporte Técnico M2M Data Global:
Experiencia en temas de redes y conectividad.
Experiencia en configuración de router y dispositivos de rastreo.
Conocimientos en conectividad IOT.
Conocimientos en instalación y configuración de dispositivos GPS.
Conocimiento en el uso y manejo de plataformas para la gestión de activos.
Conocimiento en plataformas para la gestión de simcard de datos.
Experiencia en atención a cliente por canales on line.

•Customer Support Gurú en Tiendanube: Ayudar a los empresarios respondiendo sus preguntas, resolviendo problemas y brindando asesoramiento sobre la plataforma Tiendanube o el negocio en general a través de nuestros canales de atención al cliente (correo electrónico, redes sociales, chat o teléfono), brindando siempre la mejor experiencia en cada interacción;
•Secretaria en Academia Local UTN: Beca de servicio en la Academia Local Cisco UTN FRSF, llevando a
cabo las tareas de administración, gestión y control de alumnos mediante el campus virtual, recepción y
seguimiento de consultas. Creación de documentos para la organización interna. Atención personal a los
alumnos de los diversos cursos.

•Dictado de clases a personas mayores en el instituto IDEC.

•Contratada en la Secretaria de Tecnologias para la Gestión. Gobierno de Santa Fe realizando las siguientes tareas:
-Gestión, administración y soporte de conexiones VPN para diferentes entes gubernamentales.
-Gestión y monitoreo de incidentes en la infraestructura de red MAN del gobierno de Santa Fe
-Gestión, administración y soporte de la infraestructura wifi para diferentes entes gubernamentales y
espacios públicos.
-Gestión y monitoreo de incidentes en la infraestructura de red WAN (MPLS) del gobierno de Santa Fe
-Configuración de equipamiento switches (3com-cisco-hp), access point, routers HUAWEI.

CURSOS REALIZADOS Y APROBADOS:
-Operador Office - Curso finalizado en el instituto CADI (Año 2008)
-Administradora en Redes Informaticas: Curso finalizado en el istitto IAC (Año 2009)
-CCNA1 (Cisco Certified Network Associate) Academia local UTN.
CCNA Routing & Switching
Finalizado y aprobado (Año 2017)
-CCNA2 (Cisco Certified Network Associate) Academia local UTN. Redes Informáticas.
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