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Experiência na área de Recursos Humanos (CAGED, Informe de Rendimentos, DIRF, RAIS, Folha de Pagamento, Banco de Horas, 13º Salário, FGTS, Ficha Financeira, Empréstimos, Previdência Privada, Serviço Social, Formação e outros sistemas desenvolvidos para a área), Serviço Médico (PCMSO e desenvolvimento de sistemas concernentes a área), Acesso, Ponto Eletrônico e Restaurante.

Consultor técnico COBOL
Ministro treinamento na linguagem COBOL
Problem Cordinator (Coordenador de Incidentes, Problemas e Mudanças) em TI.","rawText":"Profissional com mais de 25 anos de experiência em Programação Cobol Mainframe, tendo trabalhado para empresas multinacionais de renome. Experiência na área de Recursos Humanos (CAGED, Informe de Rendimentos, DIRF, RAIS, Folha de Pagamento, Banco de Horas, 13º Salário, FGTS, Ficha Financeira, Empréstimos, Previdência Privada, Serviço Social, Formação e outros sistemas desenvolvidos para a área), Serviço Médico (PCMSO e desenvolvimento de sistemas concernentes a área), Acesso, Ponto Eletrônico e Restaurante. Consultor técnico COBOL Ministro treinamento na linguagem COBOL Problem Cordinator (Coordenador de Incidentes, Problemas e Mudanças) em TI.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/9aaec8e24e78f77869ca4eb1fbc3193c/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Fev/2006 - Mar/2008

Tec. Proc. Dados Esp – IBM Brasil – Indústria de Máquinas e Serviços Ltda - Problem/Incident/Change Cordinator

- Gestão de Incidentes & Problemas
Habilidade para categorizar e priorizar tarefas;
Garantir o devido atendimento, dentro do escopo e dos níveis de serviços acordados;
Registrar no chamado informações consistentes e relevantes ao atendimento;
Compromisso com trabalho em equipe.
Identificação de novas oportunidades de melhorias no cliente;
Garantir o nível de qualidade para auditorias, tanto internas como externas;
Conhecer os SLAs acordados com o cliente, bem como contribuir para que os mesmos sejam atingidos;
Seguir todos os processos / procedimentos com responsabilidade e comprometimento.
Auditoria nos processos dos chamados.
Vivência profissional na área de suporte a usuários.
Experiência com administração de backlog de chamados e atualização diária de case log dos atendimentos;
Acompanhamento de processos de não conformidade nos processos de atendimento dos chamados e não cumprimento dos prazos do SLA;
Auditoria interna dos históricos dos chamados (erros de ortografia, falta de atualização das soluções propostas e ações adotadas e escalonamento feitos).
Administração do processo de solução de problemas desde abertura do chamado até fechamento, bem como follow-up das pendências;
Elaboração de relatórios mensais dos chamados (métricas);
Contribuir com a atualização da base de conhecimentos na intranet de TI (suporte a usuários).

Jan/2005 - Jan/2006
Analista de produção, Sociedade Michelin de Participações Ind. e Com. Ltda

- Industrialização de Sistemas
- Auditoria de Sistemas

Jan/2004 – Dez/2005
Analista de Manutenção, Sociedade Michelin de Participações Ind. e Com. Ltda

- Criação e Manutenção de Menus para a plataforma JDEdwards

Jan/1996 – Dez/2004
Analista de Sistemas, Sociedade Michelin de Participações Ind. e Com. Ltda

- Responsável pelo Sistema de Administração de Pessoal e Pagamento, sistema integrado da área de Recursos Humanos, em plataforma AS/400, composto de 18 módulos, desenvolvido internamente nas linguagens Cobol e VisualGen.

- Responsável pelos sistemas de Acesso, Ponto Eletrônico, Restaurante, Vale Transporte, Segurança e Medicina do Trabalho, pacotes desenvolvidos em ferramenta Delphi, linguagem SQL e Banco de Dados Oracle.

- Responsável pelo Sistema PeopleCheck, pacote desenvolvido em Visual Basic e Banco de Dados Access, que gerencia o Programa de Controle Médico e Saúde Ocupacional.

- Análise, Desenvolvimento e Manutenção no Projeto Terceirização da Folha de Pagamento, sistema que gera interfaces para o cálculo da Folha de Pagamento.

- Participação em Análise, Desenvolvimento e Manutenção no Projeto Interface CHORUS, sistema de Gestão de Recursos Humanos, a nível mundial, que abrange módulos como Admissão, Desligamento, Movimentações Cadastrais, Gestão de Carreira e Formação.

Jan/1996 – Dez/2004
Analista de Sistemas, Sociedade Michelin de Participações Ind. e Com. Ltda

- Participação na equipe de migração dos Sistemas de RH, face ao “Bug do Milênio”.

- Análise, Desenvolvimento e Manutenção do Sistema de Gestão de Benefícios, em plataforma AS/400, nas linguagens Cobol e VisualGen, ferramenta Delphi, Crystal Report, com Bancos de Dados DB2 e Oracle.

- Responsável pela Manutenção de Sistema Previdenciário, sistema de Previdência Privada, desenvolvido internamente em plataforma AS/400, nas linguagens Cobol e VisualGen.

Set/1982 – Dez/1996
Programador de Sistemas, Sociedade Michelin de Participações Ind. e Com. Ltda

- Participação na equipe de conversão dos sistemas da área de Recursos Humanos, da plataforma IBM 9121 para a plataforma AS/400.

- Análise, Desenvolvimento e Manutenção do Sistema de Empréstimos, em plataforma AS/400, nas linguagens Cobol e VisualGen.

- Análise, Desenvolvimento e Manutenção do Sistema de Banco de Horas, em plataforma AS/400, nas linguagens Cobol e VisualGen.

- Análise, Desenvolvimento e Manutenção do Sistema de Participação nos Resultados, em plataforma AS/400, nas linguagens Cobol e VisualGen.

- Desenvolvimento e Manutenção do Sistema de Formação, em plataformas IBM e AS/400, nas linguagens Cobol e CSP.

- Desenvolvimento e Manutenção do Sistema de Apontamento de Horas, em plataformas IBM e AS/400, nas linguagens Cobol e CSP.

- Desenvolvimento e Manutenção do Sistema de Folha de Pagamento, em plataformas IBM e AS/400, nas linguagens Cobol e CSP.

- Manutenção do Sistema de Referencial de Postos, em plataforma AS/400, nas linguagens Cobol e VisualGen.

Mar/1980 – Ago/1982
Programador de Sistemas, Cia de Navegação Marítima Netumar

- Desenvolvimento de Sistemas nas linguagens Cobol e RPGII, em plataforma EDISA, para a ABAC – Associação Brasileira dos Armadores de Cabotagem.

Jun/1978 – Fev/1980
Programador de Sistemas, BECDATA, Consultoria em Processamento de Dados Ltda

- Desenvolvimento de Sistemas nas linguagens Cobol e RPGII, em plataforma EDISA, para os clientes da empresa.","rawText":"Fev/2006 - Mar/2008 Tec. Proc. Dados Esp – IBM Brasil – Indústria de Máquinas e Serviços Ltda - Problem/Incident/Change Cordinator - Gestão de Incidentes & Problemas Habilidade para categorizar e priorizar tarefas; Garantir o devido atendimento, dentro do escopo e dos níveis de serviços acordados; Registrar no chamado informações consistentes e relevantes ao atendimento; Compromisso com trabalho em equipe. Identificação de novas oportunidades de melhorias no cliente; Garantir o nível de qualidade para auditorias, tanto internas como externas; Conhecer os SLAs acordados com o cliente, bem como contribuir para que os mesmos sejam atingidos; Seguir todos os processos / procedimentos com responsabilidade e comprometimento. Auditoria nos processos dos chamados. Vivência profissional na área de suporte a usuários. Experiência com administração de backlog de chamados e atualização diária de case log dos atendimentos; Acompanhamento de processos de não conformidade nos processos de atendimento dos chamados e não cumprimento dos prazos do SLA; Auditoria interna dos históricos dos chamados (erros de ortografia, falta de atualização das soluções propostas e ações adotadas e escalonamento feitos). Administração do processo de solução de problemas desde abertura do chamado até fechamento, bem como follow-up das pendências; Elaboração de relatórios mensais dos chamados (métricas); Contribuir com a atualização da base de conhecimentos na intranet de TI (suporte a usuários). Jan/2005 - Jan/2006 Analista de produção, Sociedade Michelin de Participações Ind. e Com. Ltda - Industrialização de Sistemas - Auditoria de Sistemas Jan/2004 – Dez/2005 Analista de Manutenção, Sociedade Michelin de Participações Ind. e Com. Ltda - Criação e Manutenção de Menus para a plataforma JDEdwards Jan/1996 – Dez/2004 Analista de Sistemas, Sociedade Michelin de Participações Ind. e Com. Ltda - Responsável pelo Sistema de Administração de Pessoal e Pagamento, sistema integrado da área de Recursos Humanos, em plataforma AS/400, composto de 18 módulos, desenvolvido internamente nas linguagens Cobol e VisualGen. - Responsável pelos sistemas de Acesso, Ponto Eletrônico, Restaurante, Vale Transporte, Segurança e Medicina do Trabalho, pacotes desenvolvidos em ferramenta Delphi, linguagem SQL e Banco de Dados Oracle. - Responsável pelo Sistema PeopleCheck, pacote desenvolvido em Visual Basic e Banco de Dados Access, que gerencia o Programa de Controle Médico e Saúde Ocupacional. - Análise, Desenvolvimento e Manutenção no Projeto Terceirização da Folha de Pagamento, sistema que gera interfaces para o cálculo da Folha de Pagamento. - Participação em Análise, Desenvolvimento e Manutenção no Projeto Interface CHORUS, sistema de Gestão de Recursos Humanos, a nível mundial, que abrange módulos como Admissão, Desligamento, Movimentações Cadastrais, Gestão de Carreira e Formação. Jan/1996 – Dez/2004 Analista de Sistemas, Sociedade Michelin de Participações Ind. e Com. Ltda - Participação na equipe de migração dos Sistemas de RH, face ao “Bug do Milênio”. - Análise, Desenvolvimento e Manutenção do Sistema de Gestão de Benefícios, em plataforma AS/400, nas linguagens Cobol e VisualGen, ferramenta Delphi, Crystal Report, com Bancos de Dados DB2 e Oracle. - Responsável pela Manutenção de Sistema Previdenciário, sistema de Previdência Privada, desenvolvido internamente em plataforma AS/400, nas linguagens Cobol e VisualGen. Set/1982 – Dez/1996 Programador de Sistemas, Sociedade Michelin de Participações Ind. e Com. Ltda - Participação na equipe de conversão dos sistemas da área de Recursos Humanos, da plataforma IBM 9121 para a plataforma AS/400. - Análise, Desenvolvimento e Manutenção do Sistema de Empréstimos, em plataforma AS/400, nas linguagens Cobol e VisualGen. - Análise, Desenvolvimento e Manutenção do Sistema de Banco de Horas, em plataforma AS/400, nas linguagens Cobol e VisualGen. - Análise, Desenvolvimento e Manutenção do Sistema de Participação nos Resultados, em plataforma AS/400, nas linguagens Cobol e VisualGen. - Desenvolvimento e Manutenção do Sistema de Formação, em plataformas IBM e AS/400, nas linguagens Cobol e CSP. - Desenvolvimento e Manutenção do Sistema de Apontamento de Horas, em plataformas IBM e AS/400, nas linguagens Cobol e CSP. - Desenvolvimento e Manutenção do Sistema de Folha de Pagamento, em plataformas IBM e AS/400, nas linguagens Cobol e CSP. - Manutenção do Sistema de Referencial de Postos, em plataforma AS/400, nas linguagens Cobol e VisualGen. 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