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Maestra de Inglés como segunda lengua| Independiente
06/2014 – actual
Funciones: Impartir clases privadas de inglés como segunda lengua.
Analista de Desarrollo Humano| Inversiones Energéticas
02/2016 – actual
Funciones: Responsable de todos los procedimientos administrativos para la ejecución a tiempo del mantenimiento correctivo y preventivo de infraestructura y equipo. Proveer soporte al jefe de departamento en la supervisión de limpieza general, jardinería y mantenimiento de las unidades generadoras y equipo. Monitorear la limpieza y planear las rutas de los motoristas. Planear y ejecutar el presupuesto de 700,000 asignado al departamento.
•    Implementé un sistema digital para dar seguimiento y tener un mejor manejo del presupuesto asignado.
•    Establecí una rotación de las actividades asignadas a los ordenanzas para asegurar una mejor cobertura en caso de ausencias.

Analista de Desarrollo Humano| Inversiones Energéticas
02/2015 – actual
Funciones: Administrar el otorgamiento de prestaciones al personal; Apoyar en la elaboración y pago de planillas de salario; Administrar y controlar los expedientes de empleados.
•    Implementé un sistema de archivo de expedientes que facilita la consulta de información, así como el resguardo de estos.

Colaborador Adm. de la Unidad de Gestión Integrada| Inversiones Energéticas
07/2010 – 02/2015
Funciones: Administrar y controlar la documentación del Sistema de Gestión Integrada; Revisar procesos y procedimientos; Realizar auditorías internas. Impartir capacitaciones e inducciones al personal interno y externo.
•    Participé en el diseño, creación e implementación de una herramienta digital para el control y seguimiento de acciones correctivas y preventivas y para el control de la documentación.
•    Colaboré en la exitosa culminación de dos auditorías externas de seguimiento de certificación ISO 9001:2008
•    Colaboré en la implantación de la norma OHSAS 18001:2007

Senior Shift Manager | Transactel
09/2008 – 02/2009
Funciones: Administrar y liderar el equipo de producción de TXU Energy, para poder identificar y desarrollar mejoras que aseguren consistencia en buenos resultados de métricas.
•    Administré y lideré el equipo de producción durante su etapa de crecimiento de 60 a 200 agentes.
•    Creé e Implementé un proceso de pagos que minimizó los reclamos de pagos erróneos en un 90%.
•    Creé e Implementé un proceso de asensos que aseguró transparencia y la selección del mejor talento.

Service Lead | Dell El Salvador
01/2006 – 03/2008
Funciones: Administrar y liderar un equipo de aproximadamente 15 personas que proveen soporte técnico a consumidores en el extranjero.
•    Promoví al 40% de los miembros de mi equipo a una nueva y mejor posición.
•    Implementé un programa para incrementar la retención y el bienestar del personal.
•    Recibí el premio “Soul of Dell Award (“Alma de Dell”) por la exitosa culminación de un programa que se centró en la experiencia de los clientes internos.
•    Contribuí en la implementación de un programa que redujo la perdida de adquisición de talento en un 60%

Performance Improvement Coach | Dell El Salvador
08/2005 – 01/2006
Funciones: Liderar iniciativas para la mejoría del rendimiento de los técnicos que proveen soporte a consumidores en el extranjero.
•    TQ Zone Leader – Forme parte de un equipo que implementó un programa para reducir por la mitad el tiempo de aclimatación de los técnicos, entre el entrenamiento y el piso de producción.
•    CEDS- Lideré un programa que mejoró los resultados de las auditorías externas por 40 puntos.

Inbound /Outbound Technician | Dell El Salvador
03/2005 – 08/2005
Funciones inbound: Utilizar técnicas de resolución de problemas para identificar problemas técnicos y asistir a los clientes en la resolución de los mismos; mantenerse al día de la línea de productos y servicios de la empresa, así como de los productos y la tecnología del Mercado actual.
Funciones outbound: Tomar posesión de casos no resueltos por técnicos Inbound, hasta su resolución. Dar seguimiento a envíos de partes, diagnósticos y problemas no resueltos.
•    Logré un ascenso al mejorar los resultados de las auditorías externas en un 25%.
•    Contribuí en la planeación e implementación de un modelo centralizado para técnicos Outbound.

Maestra de 4to grado | Colegio Cristiano Josué
07/2003 – 03/2005
Funciones: Impartir las siguientes materias: Biblia, Aritmética, Lenguaje, Historia de los
Estados Unidos, Ortografía e inglés como segunda lengua. (Todas las materias en Ingles)
Jefe del Departamento de TOEFL | Academia Europea
1998 – 2003
Funciones: seleccionar, entrenar y supervisar personal para la preparación de estudiantes para el examen TOEFL.
•    Implementé el sistema CBT (examen basado en computadoras) así como el sistema TWE (Examen de Ingles escrito.)
•    Logre un promedio de aprobación del examen de los estudiantes del 100%.

ESTUDIOS
Técnico de Hardware | DELL COMPUTERS
2º año de teología | Colegio Bautista de Teología de El Salvador
Bachillerato | Escuela Americana
CURSOS Y CONFERENCIAS
    “Conferencia Anual de Escuelas Cristianas”
    “Seminarios de Formación Macmillan 2004”
    “Preparando para TOEFL” TCU (Universidad Cristiana de Texas)
     “Mapeo de Procesos” (Fepade)
    “Formación de Auditores Internos – OHSAS 18001:2007”
    “Fundamentos SGC: Interpretación y Diagnóstico de la Norma ISO 9001:2008”
    “FLM Leadership Academy” (Academia de Liderazgo para gerentes)
    “Lead First” (Liderando Primero)
    “The 8th Habit ” (El Octavo Habito por Stephen Covey)
CONOCIMIENTOS COMPLEMENTARIOS
•    Sistema ABeka para enseñanza cristiana bilingüe
•    Norma OHSAS 18001:2007
•    Norma ISO 9001:2008
•    OHSAS 18002:2008 (Directrices para implementación de OHSAS)
•    Sistemas Operativos Microsoft: Windows XP, Windows Vista, Windows 7, Windows 10
•    Microsoft Office
•    Teléfonos Avaya en ambientes de Call Center
•    Paquetes Etalk Superview, y Etalk Advisor
•     Diferentes paquetes de productividad en ambientes de Call Center","rawText":"EXPERIENCIA LABORAL Maestra de Inglés como segunda lengua| Independiente 06/2014 – actual Funciones: Impartir clases privadas de inglés como segunda lengua. Analista de Desarrollo Humano| Inversiones Energéticas 02/2016 – actual Funciones: Responsable de todos los procedimientos administrativos para la ejecución a tiempo del mantenimiento correctivo y preventivo de infraestructura y equipo. Proveer soporte al jefe de departamento en la supervisión de limpieza general, jardinería y mantenimiento de las unidades generadoras y equipo. Monitorear la limpieza y planear las rutas de los motoristas. Planear y ejecutar el presupuesto de 700,000 asignado al departamento. • Implementé un sistema digital para dar seguimiento y tener un mejor manejo del presupuesto asignado. • Establecí una rotación de las actividades asignadas a los ordenanzas para asegurar una mejor cobertura en caso de ausencias. 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