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The SM Store Trece Martires – Metro Main Star Asia Corp.
    Oversee customer service department
    Ensure that the department is fully operational, complete supplies and manpower
    Manage and train Customer Service Supervisor, Customer Service Assistants, and Customer Service Clerks
    Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
    Build good customer relations
    Handling complaints and inquiries
    Handling return transactions

Product Specialist                                  August 2014 – October 2015
Courts Singapore Pte. Ltd.
    Achieves individual sales targets
    Develop a comprehensive and up-to-date knowledge of products and services that the company is offering to customers
    Handles customer inquiries and provides professional advice on products and services; offering a total solution proposition to customers
    Maintains high engagement level with customers; ensures quality standards for customer service
    Responses to and resolves customer complaints and comments on a timely basis
    Ensures housekeeping and workplace safety & health standards are met
    Explain and perform product demonstration on the features and functions

Customer Service Executive cum Cashier                  October 2010 – July 2014
Courts Singapore Pte. Ltd.
    Manage daily collection
    Attend general accounting inquiries
    Oversee the return and exchange of the products
    Attend customer inquiries promptly with a professional & service oriented attitude
    Manage a proper manning/roster of the department

Assistant Branch Head (Ambassador)                    October 2007 – Sept 19, 2010
eBusiness Services Inc. - WESTERN UNION Money Transfer Agent
    Over-all In-Charge in the branch
    Monitor, direct, organize, plan branch operations
    Ensures that the branch is fully operational and well managed through the proper shifting of manpower and close coordination and training of staff
    Ensure that customer relation (satisfaction) is a high priority
    Ensure that all equipment is properly working
    Proper projections of cash in the branch
    Prepares and double check every day reports and its accuracy
    Ensure proper communication in the branch

Assistant Store Manager                          November 2002 – October 2007
Chowking Food Corporation
(Royal Gen Tri King Chow Inc. & Royal Dasma King Chow Inc.)
    Operational management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness, and security
    Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls, etc
    People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas
    Working to ensure standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations
    Ensuring high standards of customer service are observed at all times
    Implementing, and instilling in the team, company policies, procedures, ethics, etc.
    Handling customer complaints and queries
    Devising and marketing promotional campaigns
    Preparing reports and other performance analysis documentation
    Reporting to and attending regular meetings with area managers or Operations Manager/Franchisee
    Establishing relationships with the local community and undertaking activities which comply with the company's corporate social responsibility programs

Cashier                                September 15, 2001- November 2002
Chowking Food Corporation (Royal GenTri King Chow Inc.)
    Receive the payments of the customer
    Prepare the bill of the customer
    Check the items purchased by the customer
    Report errors or failure to the store manager regarding the payments
    Turn over the earnings to the store manager
    Courteously greet the customer","rawText":"Customer Service Manager April 11, 2016 – June 29, 2018 The SM Store Trece Martires – Metro Main Star Asia Corp.  Oversee customer service department  Ensure that the department is fully operational, complete supplies and manpower  Manage and train Customer Service Supervisor, Customer Service Assistants, and Customer Service Clerks  Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service  Build good customer relations  Handling complaints and inquiries  Handling return transactions Product Specialist August 2014 – October 2015 Courts Singapore Pte. Ltd.  Achieves individual sales targets  Develop a comprehensive and up-to-date knowledge of products and services that the company is offering to customers  Handles customer inquiries and provides professional advice on products and services; offering a total solution proposition to customers  Maintains high engagement level with customers; ensures quality standards for customer service  Responses to and resolves customer complaints and comments on a timely basis  Ensures housekeeping and workplace safety & health standards are met  Explain and perform product demonstration on the features and functions Customer Service Executive cum Cashier October 2010 – July 2014 Courts Singapore Pte. Ltd.  Manage daily collection  Attend general accounting inquiries  Oversee the return and exchange of the products  Attend customer inquiries promptly with a professional & service oriented attitude  Manage a proper manning/roster of the department Assistant Branch Head (Ambassador) October 2007 – Sept 19, 2010 eBusiness Services Inc. - WESTERN UNION Money Transfer Agent  Over-all In-Charge in the branch  Monitor, direct, organize, plan branch operations  Ensures that the branch is fully operational and well managed through the proper shifting of manpower and close coordination and training of staff  Ensure that customer relation (satisfaction) is a high priority  Ensure that all equipment is properly working  Proper projections of cash in the branch  Prepares and double check every day reports and its accuracy  Ensure proper communication in the branch Assistant Store Manager November 2002 – October 2007 Chowking Food Corporation (Royal Gen Tri King Chow Inc. & Royal Dasma King Chow Inc.)  Operational management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness, and security  Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the restaurant, administering payrolls, etc  People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling and rotas  Working to ensure standards of hygiene are maintained and that the restaurant is complying with relevant health and safety regulations  Ensuring high standards of customer service are observed at all times  Implementing, and instilling in the team, company policies, procedures, ethics, etc.  Handling customer complaints and queries  Devising and marketing promotional campaigns  Preparing reports and other performance analysis documentation  Reporting to and attending regular meetings with area managers or Operations Manager/Franchisee  Establishing relationships with the local community and undertaking activities which comply with the company's corporate social responsibility programs Cashier September 15, 2001- November 2002 Chowking Food Corporation (Royal GenTri King Chow Inc.)  Receive the payments of the customer  Prepare the bill of the customer  Check the items purchased by the customer  Report errors or failure to the store manager regarding the payments  Turn over the earnings to the store manager  Courteously greet the customer","canEdit":false,"editUrl":"https://www.workana.com/freelancer/f752ad514406456ccab2081c67529118/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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