E. T.

Customer Service

No ratings yet

United Kingdom

Hourly rate:

USD 20.00

Freelancer expert in Admin Support

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What is the iron profile level?

Iron is the starting level on Workana. Review the freelancer's profile to find out more about their career although they still don't have experience on Workana. Read more

Skills

Skills	Projects worked	Experience years
Customer Service	1 project	5 to 10 years
Customer Support	-	5 to 10 years
Customer Experience	-	5 to 10 years

Customer Service

Projects worked

1 project

Experience years

5 to 10 years
Customer Support

Projects worked

-

Experience years

5 to 10 years
Customer Experience

Projects worked

-

Experience years

5 to 10 years

Featured projects

About me

An individual with a strong background in Customer Service and Customer Experience. In recent years I’ve taken a focus on Customer Insight, using usage data and satisfaction survey data to understand customers needs and frustrations, to help shape improvement strategies and roadmaps.

Work history

10 years in customer facing customer service roles. These have been in retail, telephony and email / live chat formats.

3 years in Customer Insight and Customer experience with AVIVA - a leading Insurance and Savings company in the UK. My remit was the MyAviva UK App and Web portal, and I ... View more

Certifications (0)

Languages

English Native or bilingual

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Customer Service

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