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Bienvenido a mi perfil. Soy Ivonne, soy una profesional comprometida con la excelencia en atención al cliente y soporte administrativo. Me especializo en brindar soluciones efectivas, asegurando siempre una experiencia positiva para el cliente.
Me enfoco en ofrecer lo mejor de mí en cada tarea que realizo. Hago lo que me apasiona, por lo que para mí ya no es solo un trabajo, sino un verdadero hobby el cual me ayuda a ganarme la vida.

Tengo amplia experiencia en la gestión de tareas administrativas, como organización de documentos, manejo de agenda, y atención telefónica, por correo electrónico y chats en redes sociales. Además, cuento con conocimientos en el área legal, lo que me permite ofrecer un soporte más integral, desde la redacción de documentos hasta la asesoría básica en cuestiones legales.

Mi objetivo es ayudar mis clientes a optimizar su tiempo y recursos, mientras me enfoco en ofrecer un servicio eficiente y profesional. Si buscas alguien confiable, organizado y con capacidad de adaptarse a tus necesidades, ¡estoy aquí para ayudarte!

Mis habilidades incluyen:

✅Atención al cliente (gestión de consultas, resolución de conflictos)
✅Soporte administrativo (organización de documentos, gestión de agendas)
✅Asesoría y soporte legal básico (redacción de contratos, revisión de documentos)
✅Manejo de herramientas digitales (MS Office, Google Workspace)
✅Comunicación clara y efectiva
✅ Inteligencia artificial (IA)
Si deseas conversar en cómo puedo colaborar en tu proyecto, ¡no dudes en contactarme! Estoy segura de que podemos lograr grandes resultados juntos.","rawText":"¡Hola! Bienvenido a mi perfil. Soy Ivonne, soy una profesional comprometida con la excelencia en atención al cliente y soporte administrativo. Me especializo en brindar soluciones efectivas, asegurando siempre una experiencia positiva para el cliente. Me enfoco en ofrecer lo mejor de mí en cada tarea que realizo. Hago lo que me apasiona, por lo que para mí ya no es solo un trabajo, sino un verdadero hobby el cual me ayuda a ganarme la vida. Tengo amplia experiencia en la gestión de tareas administrativas, como organización de documentos, manejo de agenda, y atención telefónica, por correo electrónico y chats en redes sociales. Además, cuento con conocimientos en el área legal, lo que me permite ofrecer un soporte más integral, desde la redacción de documentos hasta la asesoría básica en cuestiones legales. Mi objetivo es ayudar mis clientes a optimizar su tiempo y recursos, mientras me enfoco en ofrecer un servicio eficiente y profesional. Si buscas alguien confiable, organizado y con capacidad de adaptarse a tus necesidades, ¡estoy aquí para ayudarte! Mis habilidades incluyen: ✅Atención al cliente (gestión de consultas, resolución de conflictos) ✅Soporte administrativo (organización de documentos, gestión de agendas) ✅Asesoría y soporte legal básico (redacción de contratos, revisión de documentos) ✅Manejo de herramientas digitales (MS Office, Google Workspace) ✅Comunicación clara y efectiva ✅ Inteligencia artificial (IA) Si deseas conversar en cómo puedo colaborar en tu proyecto, ¡no dudes en contactarme! Estoy segura de que podemos lograr grandes resultados juntos.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/e418ba6b8ebfa758a77444324700ca79/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Año 2020-2024. CAVI emprendimiento donde e trabajado en atención al cliente utilizando distintos canales: correo electrónico, chat y redes sociales. Mi enfoque siempre ha sido escuchar activamente las necesidades de los clientes, resolver sus intereses y dudas de manera eficiente y brindarles una experiencia agradable. Ya sea manejando consultas generales o resolviendo problemas complejos, mi prioridad es siempre la satisfacción del cliente.

Año 2015-2018 Oficina de Atención al Estudiante. Universidad de San Carlos de Guatemala.

Año 2015-2024. Oficina Legal. Redacción de contratos corporativos.

Habilidades Principales:
Atención al cliente multicanal: Manejo de chat, redes sociales y correos electrónicos.
Escucha activa y empatía: Capacidad para comprender y conectar con los clientes, asegurando una experiencia agradable.
Resolución de problemas: Habilidad para ofrecer soluciones efectivas, incluso en situaciones complejas.
Redacción de contratos corporativos: Elaboración de contratos corporativos, acoplados a la legislación vigente.
Aprendizaje rápido: Me comprometo a aprender con facilidad en el menor tiempo posible.

¿Por qué elegirme?
Mi compromiso es asegurarme de que cada cliente no solo se sienta escuchado, sino verdaderamente valorado, porque sé que un cliente satisfecho es la base de cualquier negocio exitoso.

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