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Meu profile na plataforma UpWork.com: https://www.upwork.com/freelancers/~01f14d0144c1d08645

Tenho 14 anos de experiência em atendimento ao cliente em português, inglês e espanhol.
Sou capaz de trabalhar rapidamente e sob pressão, proficiente em lidar com clientes difíceis, responder com agilidade a tickets de clientes, e-mails, facebook.
Sei lidar com pedidos, reclamações, reembolsos e identificar pedidos fraudulentos.
Atualmente trabalho para uma plataforma francesa medindo a satisfação dos clientes via telefone e para um outro cliente confirmando dados de contato de profissionais de diferentes ramos.
Principais Experiências:
Gerenciamento da plataforma Magento, vendas e qualidade operacional;
Gerenciar relatórios de vendas e cobrança, dar suporte a clientes e fornecedores por e-mail, chat e telefone, conclusão de pedidos e negociações;
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