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Mi expertise se extiende a la ejecución eficiente de procesos y la creación de cronogramas de trabajo que optimizan la productividad. Mi pasión por ofrecer un servicio excepcional se refleja en cada interacción, mientras que mi habilidad para desarrollar estrategias efectivas impulsa el éxito del proyecto. Soy una profesional comprometida con la excelencia y siempre estoy lista para enfrentar nuevos desafíos con creatividad y determinación.","rawText":"Con una sólida trayectoria de 30 años en el campo administrativo, he cultivado una valiosa experiencia que abarca desde la atención al cliente y gestión de ventas hasta variedad de tareas administrativas. Mi expertise se extiende a la ejecución eficiente de procesos y la creación de cronogramas de trabajo que optimizan la productividad. Mi pasión por ofrecer un servicio excepcional se refleja en cada interacción, mientras que mi habilidad para desarrollar estrategias efectivas impulsa el éxito del proyecto. 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Universidad del Pacífico
2018-2022
Tuve a mi cargo un equipo de 4 personas
Lideré y gestioné la preparación y desarrollo de procesos del área (matrícula, cierre de ciclo, implementación de Planes y Reglamento de Estudios),
Planifiqué y elaboré cronogramas de ejecución de distintos procesos y tareas cumpliendo con el calendario académico
Planifiqué y supervisé la elaboración de protocolos de procesos.
Implementé y elaboré el protocolo de control de calidad de ingreso de información en los sistemas interno y externo.

SUPERVISORA DE pregrado
Universidad del Pacífico
2009-2018
Lideré actividades del área
Supervisé un equipo de doce personas de servicio y atención al cliente y del backoffice
Disminuí el tiempo de respuesta a los usuarios por los canales de atención de correo y teléfono en un 20%
Implementé cronogramas de distribución de tareas y normas para la ejecución de las mismas (área de atención y área de backoffice)
Implementé cronogramas de trabajo con las distintas áreas de la universidad
Gestioné procesos administrativos (vacaciones, permisos, horas extras y horarios).

ASISTENTE DE PREGRADO
Universidad del Pacífico
2008-2009
Elaboración y actualización de la página web del área
Elaboración de documentos, coordinación y atención a diversas áreas
Responsable del registro de información en sistemas externos como el de la Superintendencia Nacional de Educación en el Perú
Digitalización de datos y responsable de ingreso de información (notas, reclamos, retiros, etc.) en el sistema.

SECRETARIA DE PREGRADO
Universidad del Pacífico
1992-2008
Atención y orientación a alumnos, profesores, egresados y público en general, de forma presencial, telefónica y por correo
Recepción de solicitudes, entrega y elaboración de documentos.","rawText":"JEFE DE REGISTRO de pregrado Universidad del Pacífico 2018-2022 Tuve a mi cargo un equipo de 4 personas Lideré y gestioné la preparación y desarrollo de procesos del área (matrícula, cierre de ciclo, implementación de Planes y Reglamento de Estudios), Planifiqué y elaboré cronogramas de ejecución de distintos procesos y tareas cumpliendo con el calendario académico Planifiqué y supervisé la elaboración de protocolos de procesos. Implementé y elaboré el protocolo de control de calidad de ingreso de información en los sistemas interno y externo. SUPERVISORA DE pregrado Universidad del Pacífico 2009-2018 Lideré actividades del área Supervisé un equipo de doce personas de servicio y atención al cliente y del backoffice Disminuí el tiempo de respuesta a los usuarios por los canales de atención de correo y teléfono en un 20% Implementé cronogramas de distribución de tareas y normas para la ejecución de las mismas (área de atención y área de backoffice) Implementé cronogramas de trabajo con las distintas áreas de la universidad Gestioné procesos administrativos (vacaciones, permisos, horas extras y horarios). ASISTENTE DE PREGRADO Universidad del Pacífico 2008-2009 Elaboración y actualización de la página web del área Elaboración de documentos, coordinación y atención a diversas áreas Responsable del registro de información en sistemas externos como el de la Superintendencia Nacional de Educación en el Perú Digitalización de datos y responsable de ingreso de información (notas, reclamos, retiros, etc.) en el sistema. SECRETARIA DE PREGRADO Universidad del Pacífico 1992-2008 Atención y orientación a alumnos, profesores, egresados y público en general, de forma presencial, telefónica y por correo Recepción de solicitudes, entrega y elaboración de documentos.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/da3532b28de49b108697f7c3cd5fbc56/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. Elige lo aspectos más relevantes de cada posición, qué aprendiste y qué lograste, y todo lo que ayude a entender el camino de tu historia profesional."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Agregar a lista","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Patric.","companyId":9444828,"companyHash":"da3532b28de49b108697f7c3cd5fbc56","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"Ninguna calificación todavía","average":5,"ratingText":"5 de 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Perfil público"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Perfil de Agencia"}},"phone":{"text":"Número de teléfono:","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"ES","name":"España","class":"flag flag-es","url":"https://www.workana.com/freelancers/spain?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Valor hora:","rate":"€ 9,00","isSet":true,"currency":"EUR","amount":"9.00"},"mainSkill":{"isSet":true,"text":"Freelancer experto en Soporte Administrativo"},"public":true,"clarificationText":"Formatos permitidos:
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