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Dirección de Impuestos Nacionales DIAN
Gestor III
•    Ejecutar el programa de Seguridad y Salud en el Trabajo

Enero 2019 - Diciembre 2021
Banco Mundo Mujer
Jefe de Experiencia de cliente
•    Crear e implementar el modelo de medición de la experiencia de cliente del banco
•    Evaluar el servicio y la experiencia brindado en cada uno de los canales
•    Administrar el modelo de atención de las Peticiones Quejas y Reclamos
•    Administrar el Programa de Educación Financiera del Banco
•    Product owner en el desarrollo de un nuevo Software de gestión de peticiones, quejas y reclamos
•    Implementar un nuevo software para registro y control de solicitudes de crédito

Agosto 2016 - Diciembre 2018
Banco Mundo Mujer
Jefe de Servicio al cliente
•    Administrar el Sistema de atención al consumidor financiero
•    Administrar el Sistema de atención de las Peticiones Quejas y Reclamos
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•    Generar los informes y reportes relacionados con la atención al consumidor financiero
•    Administrar el Programa de Educación Financiera del Banco

Febrero 2015 - Julio 2016
Analista Senior de Servicio al Cliente
Banco Mundo Mujer
* Estructuración del programa de educación financiera del banco. Construcción de contenidos educativos para e-learning, cartillas y brochure. Coordinación de actividades presenciales de educación financiera con niños, jóvenes y adultos. Presentación de informes.

Noviembre 2013 - Enero 2015
Coordinadora de Servicio al Cliente
Fundación Mundo Mujer
* Diseño de procedimientos y modelo de respuestas para la atención de Peticiones, quejas y reclamos (PQR) escritos. * Implementación software de PQR. Implementación normatividad de protección al consumidor financiero.
* Estructuración de funciones y operatividad del personal a cargo.

Octubre 2010 - octubre 2013
Auxiliar de Mercadeo
Fundación Mundo Mujer
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Enero 2009 - septiembre 2010
Auxiliar de Servicio al Cliente
Fundación Mundo Mujer
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Octubre de 1998 - octubre de 2007
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Empresa Caucana de Gas S.A. E.S.P.
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