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Eu sou Ana, tenho muito interesse neste trabalho. Ja tem algum tempo que acompanho voces e quero fazer parte da sua equipe. Sou responsavel, trabalho para ver resultados. Tenho muito experiencia de trabalhar dando suporte a cliente. Como voce pode ver abaixo.
Todas dando suporte remoto ao cliente.","rawText":"Ola. Eu sou Ana, tenho muito interesse neste trabalho. Ja tem algum tempo que acompanho voces e quero fazer parte da sua equipe. Sou responsavel, trabalho para ver resultados. Tenho muito experiencia de trabalhar dando suporte a cliente. Como voce pode ver abaixo. Todas dando suporte remoto ao cliente.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/d134c0d1f8dc32955585f732f2fcaabb/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Ana Clésia Vilela
DATE OF BIRTH : 04fh may 1980
PERMANENT &
COMMUNICATION ADDRESS:
Plaiston
London
UK
07928106798
e-mail: nanivilela@gmail.com

Qualifications ACADEMIC
Universidade Católica de Brasília- UCB Virtual
Information Technology management

Experience
1)    Worked as Moderator – Virtual Professional (US) 2009 – 2015 – Working in different projects for different clients. CNNiR and CNNMoney

•    Profile and user name verification.
•    Moderate UGC in a live news site.
•    Moderate flagged contents within time frame.
•    Moderate comments.
•    Reading and moderating incoming messages
•    Monitoring incoming picture messages ensuring compliance with regulations and guidelines
•    Deleting and escalating contents according with the clients guidelines.

2)    Emoderation - Nitendo From to Nov 2012 to Marc 2014

Job Description: removing (and in some cases, escalating) material that breaches the moderation guidelines, for example:
•    Abusive comments, including hate speech, violent content, discriminative or libellous material
•    Child safety issues: child abuse, cyber bullying, personally identifiable information, grooming
•    Anti-social behaviour and spamming: multiple posting, nonsensical comments, trolling and commercial advertising
•    Off-topic comments
•    Illegal content or links to illegal content
•    Intellectual property issues: copyrighted text, images, music or videos
•    Security alerts, including bomb and suicide threats
Escalating Content
•    Fear for safety of individual, particularly imminent harm
•    Child abuse
•    Grooming
•    Illegal behaviour
•    Concern about risk to brand
•    Client’s tool or site going down

3)    Badoo.com (UK) From Marc 2008 to Dec 2012

Job Description: removing (and in some cases, escalating) material that breaches the moderation guidelines, for example:
•    stomer Support (Portuguese speaker)
•    Content Moderator
•    Listening to and moderating incoming messages
•    Monitoring incoming picture messages ensuring compliance with regulations and guidelines
•    Monitoring descriptions on the service
•    Reporting complaints from customers to the helpdesk staff when necessary
•    Deleting and reporting non-compliant content
•    Ensuring moderation is to within an acceptable error rate
•    Additional administration tasks when required

4)    Carlton Shoes Ltd (UK)
General office work, remedial work, storage and samples registration/display. From Jul’ 08 to Dec’ 08.

5)    UCB – (Brasilia) Working as Computer Technician at Universidade Católica de Brasilia – Brazil-DF from Jan’ 2004 to Oct’ 2007.
RESPONSIBLITIES:
•    General hardware setting up.
•    Responsible for maintenance of computer laboratories.
•    Network configuration and maintenance
•    Project administration, assisting and guiding develop new programs to improve the quality of service in various sectors.
•    Web Designer.
•    Regular follow up with the head office for preparation of new materials.

6)    Working as Computer Help Desk Brazil Telecom –Brazil-DF from Jan 2000 to Jan 2002 in Brasilia,
Support for hardware and software.
•    Customer help centre.

Professional

1)    Course: Moderation Foundation Training

•    Moderation : Comprehensive overview
•    Pre and Post Moderation: Two widely used moderation methods
•    Child Protection Online: Why moderation is the first line of defence in child protection
•    Escalation: Escalation Levels, processes and examples
•    Moderator characteristics and moderation trends within social media

2)    English Callan School – Up to level 08 Grammar and conversation.
3)    Course: Linux introduction –
Location: Universidade Católica de Brasília - Brazil
Hours: 40 h
4)    Course: HTML e Dreamweaver
Location: Escola Técnica de Brasília - Brazil
Hours: 40 h

5)    Course: (Windows, Word, Excel, ipd e dos)
Location: Site – Taguatinga/DF - Brazil
Hours: 72 h

6)    Curso: Acess Database Manager
Location: Universidade Católica de Brasília - Brazil
Hours: 72 h

7)    Course: Assembly Configuration and Administration of Windows NT Network
Location: Senai – DF - Brazil
Hours: 40 h

8)    Course: Norton Antivírus 7.6
Location: True Access - Brazil
Hours: 8 h

9)    Course: Technical Information System
Location: CEP – (Professional Education Center) - Brazil
Period: 2 Years
Windows NT Administrator • Installation and configuration of computer • Installation and Network Configuration • Database Access • Technical English • Public relations
Period: 2 Years.","rawText":"Ana Clésia Vilela DATE OF BIRTH : 04fh may 1980 PERMANENT & COMMUNICATION ADDRESS: Plaiston London UK 07928106798 e-mail: nanivilela@gmail.com Qualifications ACADEMIC Universidade Católica de Brasília- UCB Virtual Information Technology management Experience 1) Worked as Moderator – Virtual Professional (US) 2009 – 2015 – Working in different projects for different clients. CNNiR and CNNMoney • Profile and user name verification. • Moderate UGC in a live news site. • Moderate flagged contents within time frame. • Moderate comments. • Reading and moderating incoming messages • Monitoring incoming picture messages ensuring compliance with regulations and guidelines • Deleting and escalating contents according with the clients guidelines. 2) Emoderation - Nitendo From to Nov 2012 to Marc 2014 Job Description: removing (and in some cases, escalating) material that breaches the moderation guidelines, for example: • Abusive comments, including hate speech, violent content, discriminative or libellous material • Child safety issues: child abuse, cyber bullying, personally identifiable information, grooming • Anti-social behaviour and spamming: multiple posting, nonsensical comments, trolling and commercial advertising • Off-topic comments • Illegal content or links to illegal content • Intellectual property issues: copyrighted text, images, music or videos • Security alerts, including bomb and suicide threats Escalating Content • Fear for safety of individual, particularly imminent harm • Child abuse • Grooming • Illegal behaviour • Concern about risk to brand • Client’s tool or site going down 3) Badoo.com (UK) From Marc 2008 to Dec 2012 Job Description: removing (and in some cases, escalating) material that breaches the moderation guidelines, for example: • stomer Support (Portuguese speaker) • Content Moderator • Listening to and moderating incoming messages • Monitoring incoming picture messages ensuring compliance with regulations and guidelines • Monitoring descriptions on the service • Reporting complaints from customers to the helpdesk staff when necessary • Deleting and reporting non-compliant content • Ensuring moderation is to within an acceptable error rate • Additional administration tasks when required 4) Carlton Shoes Ltd (UK) General office work, remedial work, storage and samples registration/display. From Jul’ 08 to Dec’ 08. 5) UCB – (Brasilia) Working as Computer Technician at Universidade Católica de Brasilia – Brazil-DF from Jan’ 2004 to Oct’ 2007. RESPONSIBLITIES: • General hardware setting up. • Responsible for maintenance of computer laboratories. • Network configuration and maintenance • Project administration, assisting and guiding develop new programs to improve the quality of service in various sectors. • Web Designer. • Regular follow up with the head office for preparation of new materials. 6) Working as Computer Help Desk Brazil Telecom –Brazil-DF from Jan 2000 to Jan 2002 in Brasilia, Support for hardware and software. • Customer help centre. Professional 1) Course: Moderation Foundation Training • Moderation : Comprehensive overview • Pre and Post Moderation: Two widely used moderation methods • Child Protection Online: Why moderation is the first line of defence in child protection • Escalation: Escalation Levels, processes and examples • Moderator characteristics and moderation trends within social media 2) English Callan School – Up to level 08 Grammar and conversation. 3) Course: Linux introduction – Location: Universidade Católica de Brasília - Brazil Hours: 40 h 4) Course: HTML e Dreamweaver Location: Escola Técnica de Brasília - Brazil Hours: 40 h 5) Course: (Windows, Word, Excel, ipd e dos) Location: Site – Taguatinga/DF - Brazil Hours: 72 h 6) Curso: Acess Database Manager Location: Universidade Católica de Brasília - Brazil Hours: 72 h 7) Course: Assembly Configuration and Administration of Windows NT Network Location: Senai – DF - Brazil Hours: 40 h 8) Course: Norton Antivírus 7.6 Location: True Access - Brazil Hours: 8 h 9) Course: Technical Information System Location: CEP – (Professional Education Center) - Brazil Period: 2 Years Windows NT Administrator • Installation and configuration of computer • Installation and Network Configuration • Database Access • Technical English • Public relations Period: 2 Years.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/d134c0d1f8dc32955585f732f2fcaabb/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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