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2024 - Present

Over the past year, I’ve worked as a freelance professional, delivering versatile support in customer service, technical tasks, and project coordination. I’ve honed my adaptability and self-management skills, working remotely for clients across industries.

BPO & Customer Service Specialist - Alive Games (https://www.alivegames.io)

At this gaming startup, I supported outsourcing tasks, provided efficient customer service, and tackled technical challenges. I ensured smooth operations and high user satisfaction, thriving in a fast-paced, innovative environment.

Customer Service & QA Testing - Accenture

3 Years

Spent three years at Accenture supporting high-profile projects, including B2B customer service for the Google Play Store and QA testing for phone and non-phone apps (Android Auto, Android TV, and Smartwatch apps). Delivered top-tier B2B support to leading developers like Spotify and Microsoft, resolving issues and ensuring quality. Gained hands-on knowledge in web development and IT technologies, enhancing my technical expertise.

Marketing Manager - Ubricarmotos

1 year

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