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Soy Albha Bolívar, Asistente Virtual con más de 15 años de experiencia en el área administrativa, comercial, contable y financiera, tanto en entornos corporativos como en proyectos freelance.
A lo largo de trayectoria profesional he gestionado una amplia variedad de tareas: desde la organización de calendarios, gestión de correos, atención y soporte al cliente, hasta registros contables, facturación, cobranzas, impuestos, conciliaciones bancarias y optimización de procesos administrativos.
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☑️ Customer Support: Atención al cliente multicanal (chat, email y teléfono), resolución de problemas técnicos relacionados con el uso de software, seguimiento y reporte de incidencias, soporte de primer nivel para tiendas de ecommerce.
☑️ Gestión Administrativa y Backoffice: Gestión de correo y calendarios, coordinación de reuniones y soporte administrativo, facturación, cobranzas y soporte contable básico para pymes y emprendedores.
☑️ Asesoría en ventas y gestión de leads: Llamadas comerciales y cierre de oportunidades, registro y seguimiento de leads en CRM.
☑️ Gestión de Ecommerce y Data entry: Manejo de base de datos, carga masiva y configuración de funcionalidades en shopify.
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Implementé un sistema digital que redujo 30% el tiempo que perdíamos buscando documentos (¡imagínate la frustración que eliminé!) y coordiné una reorganización que aumentó 20% la productividad sin estresarse más. Especialista en Automatización y Asistencia Virtual (Freelance) 2024 - Presente | Remoto Aquí es donde todo cobra sentido: combino esos 17 años de experiencia real con mi pasión por hacer que la tecnología sea accesible y útil. No soy de esas que te venden humo tecnológico; soy quien toma tus procesos manuales y los convierte en sistemas que funcionan mientras duermes. Construí mi propia infraestructura con n8n y Supabase autoalojados, integrando sistemas antiguos con herramientas modernas, y creé dashboards que liberan más de 15 horas semanales de esas tareas que a nadie le gustan. Esta experiencia me enseñó que la tecnología más poderosa es la que hace que la gente se sienta más tranquila, no más abrumada. 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