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Te cuento que siempre he sido curiosa y que me ha encantado ponerme retos en mi vida, por lo que me ha llevado a tener esta pasión de ser asistente virtual ya que me encanta entender las necesidades de las personas y poder ayudarles a alcanzar sus objetivos.
Cuento con más de 3 años de experiencia como asistente administrativo y atención al cliente con mis habilidades(gestión de correos, agendas, herramientas, soporte de proyectos, redacción de informes, presentaciones, investigación, análisis de datos y atención al cliente) lo que me ha permitido identificar que tanto los emprendedores como las empresas el tiempo es valioso en todo su sentido. Es por eso que mi enfoque se basa en la eficiencia, la organización y el compromiso para poder lograr resultados de alto valor.

Mi meta es simplificarte la vida, ofreciéndote un soporte confiable y una atención enfocada en los detalles según tus necesidades. Si buscas un aliado confiable para gestionar tus tareas administrativas, ¡no dudes en contactarme! Estoy aquí para ayudarte a lograr tus objetivos.","rawText":"¡Hola!, Soy Rosiel Ordoñez, Asistente Virtual Administrativo y asesor al cliente. Te cuento que siempre he sido curiosa y que me ha encantado ponerme retos en mi vida, por lo que me ha llevado a tener esta pasión de ser asistente virtual ya que me encanta entender las necesidades de las personas y poder ayudarles a alcanzar sus objetivos. Cuento con más de 3 años de experiencia como asistente administrativo y atención al cliente con mis habilidades(gestión de correos, agendas, herramientas, soporte de proyectos, redacción de informes, presentaciones, investigación, análisis de datos y atención al cliente) lo que me ha permitido identificar que tanto los emprendedores como las empresas el tiempo es valioso en todo su sentido. Es por eso que mi enfoque se basa en la eficiencia, la organización y el compromiso para poder lograr resultados de alto valor. Mi meta es simplificarte la vida, ofreciéndote un soporte confiable y una atención enfocada en los detalles según tus necesidades. Si buscas un aliado confiable para gestionar tus tareas administrativas, ¡no dudes en contactarme! Estoy aquí para ayudarte a lograr tus objetivos.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/b8717ab5df8582f164f55819ff7504e9/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"VANSA -Ohla ia Group | Remoto, Colombia
Cargo: BDR Virtual
Enero 2025 - Julio 2025
Funciones:
✔Elaboré base de datos de potenciales clientes según el perfil y creé campañas por apollo io.
✔Realicé prospección de forma outbound y también atendí a los prospectos inbound.
✔Contacté y respondí a los interesados por canales de Linkedin y correo electrónico.
✔ Hice seguimiento a los prospectos interesados en agendarse.
✔Realicé coordinación de las citas agendadas para que efectivamente asistan a la reunión.
✔Realicé reportes semanales y manejo de CRM.

Asistente Administrativo Virtual
Profesional independiente| Freelance - remoto
Marzo de 2024 - Dic.2024
Funciones:
-Brindar orientación e información al Atención al cliente.
-Ayudar a organizar citas, recordatorios y tareas.
-Proporcionar datos o hacer búsquedas en la web sobre diversos temas.
-Realizar tareas repetitivas, como enviar correos electrónicos o programar publicaciones en redes sociales.
-Conectar y manejar aplicaciones de terceros, como calendarios, sistemas de gestión de proyectos, etc.
-Recopilar y analizar para informes.
-Ayudar en tareas diarias como compra de boletos.
-Redacción de documentos.

ENGEREDE PERU SAC
Cargo: Asistente Administrativo-Tiempo completo
mayo de 2021 - diciembre de 2023
Funciones:
▪Realizar las conciliaciones bancarias.
▪Apoyo en el manejo de la plataforma banca netcash BBVA.
▪Control y archivamiento de documentos.
▪Control en apoyo de caja chica.
▪Coordinaciones por llamadas sobre pagos a pensiones.
▪Redacción de documentos.
▪Apoyo en procesos de licitaciones.
▪Revisión de rendiciones de gastos.
▪Apoyo en la revisión de legajos de empleados.
▪Verificación de los gastos de las planillas de alimentación y movilidad de los
colaboradores.
▪Apoyo en la gestión de compra de pasajes entre otros.
▪Apoyo en la aplicación de las retenciones.
▪Apoyo en trámites administrativos externos.

Logros:
▪ Aseguré la precisión en los informes financieros mensuales en las
conciliaciones bancarias.
▪Gestioné transacciones financieras a través de la plataforma NetCash
BBVA, optimizando así los procesos de pago y reduciendo el tiempo de
procesamiento.
▪Llevé un control adecuado sobre el pago de pensiones y siempre
manteniendo la comunicación efectiva con los dueños de las pensiones.
▪Redacté Informes demostrando habilidades de escritura clara y concisa.
▪Revisé rendiciones de gastos en planillas de alimentación y movilidad con un
enfoque detallado, reduciendo así errores en la presentación de informes.
▪Realicé diligencias y trámites fuera de oficina con eficiencia.

PACKINGTECH PERU SAC
cargo: Auxiliar administrativa- Profesional independiente
noviembre de 2020 - diciembre de 2020
Funciones:
▪Control y archivamiento de documentos.
▪Ingresar registro de Guías y facturas.
▪Apoyo en gestión de cobranzas.
▪Búsqueda de nuevos proveedores.
▪Análisis y elaboración de informes.
▪Redacción de documentos.
▪Apoyo en trámites administrativos externos.
Logros:
▪Garanticé que todos los documentos estuvieran clasificados y accesibles.
▪Presenté análisis que ayudaron a gerencia a tomar decisiones informadas.
▪Realicé diligencias y trámites fuera de oficina con eficiencia.

Dynamicall
Cargo: Asesor de servicio al cliente-tiempo completo
febrero de 2018 - julio de 2018
Funciones:
▪Verificación y fraccionamiento de facturas.
▪Gestión de reclamos, quejas y solicitudes.
▪Atención y orientación al cliente.
▪Validación de servicios a solicitud del cliente.
▪Brindar soluciones anticipadas a los usuarios, entre otros.

Logros:
▪Mejoré la satisfacción del cliente.
▪Incrementé en la retención del cliente.
▪Brindé soluciones anticipadas y fidelización.

Teleatento del Perù SAC
cargo: Asesor de servicio al cliente
febrero de 2017 - octubre de 2017 (part time)
Funciones:
▪Brindar atención, información y orientación al cliente sobre su cuenta
bancaria.
▪Verificar los estados de cuentas y las transacciones bancarias a solicitud de
los clientes.
▪Registrar reclamos y quejas del cliente.
▪Brindar soluciones anticipadas a los clientes.
▪Reportar la cancelación de tarjetas a solicitud del cliente.
Logros:
▪Mejoré la satisfacción del cliente.
▪Incrementé en la retención del cliente.
▪Brindé soluciones anticipadas y fidelización.

Teleatento del Perù SAC
Asesor de servicio al cliente
enero de 2016 - abril de 2016( part time)
Funciones:
- Brindar atención, información y orientación al cliente sobre su servicio.
- Registrar reclamos y quejas del cliente.
- Brindar soluciones anticipadas a los clientes.
- Verificar facturas, fraccionamientos.
Logros:
▪Mejora en la satisfacción del cliente.
▪Incremento en la retención del cliente.
▪Soluciones anticipadas y fidelización.","rawText":"VANSA -Ohla ia Group | Remoto, Colombia Cargo: BDR Virtual Enero 2025 - Julio 2025 Funciones: ✔Elaboré base de datos de potenciales clientes según el perfil y creé campañas por apollo io. ✔Realicé prospección de forma outbound y también atendí a los prospectos inbound. ✔Contacté y respondí a los interesados por canales de Linkedin y correo electrónico. ✔ Hice seguimiento a los prospectos interesados en agendarse. ✔Realicé coordinación de las citas agendadas para que efectivamente asistan a la reunión. ✔Realicé reportes semanales y manejo de CRM. Asistente Administrativo Virtual Profesional independiente| Freelance - remoto Marzo de 2024 - Dic.2024 Funciones: -Brindar orientación e información al Atención al cliente. -Ayudar a organizar citas, recordatorios y tareas. -Proporcionar datos o hacer búsquedas en la web sobre diversos temas. -Realizar tareas repetitivas, como enviar correos electrónicos o programar publicaciones en redes sociales. -Conectar y manejar aplicaciones de terceros, como calendarios, sistemas de gestión de proyectos, etc. -Recopilar y analizar para informes. -Ayudar en tareas diarias como compra de boletos. -Redacción de documentos. ENGEREDE PERU SAC Cargo: Asistente Administrativo-Tiempo completo mayo de 2021 - diciembre de 2023 Funciones: ▪Realizar las conciliaciones bancarias. ▪Apoyo en el manejo de la plataforma banca netcash BBVA. ▪Control y archivamiento de documentos. ▪Control en apoyo de caja chica. ▪Coordinaciones por llamadas sobre pagos a pensiones. ▪Redacción de documentos. ▪Apoyo en procesos de licitaciones. ▪Revisión de rendiciones de gastos. ▪Apoyo en la revisión de legajos de empleados. ▪Verificación de los gastos de las planillas de alimentación y movilidad de los colaboradores. ▪Apoyo en la gestión de compra de pasajes entre otros. ▪Apoyo en la aplicación de las retenciones. ▪Apoyo en trámites administrativos externos. Logros: ▪ Aseguré la precisión en los informes financieros mensuales en las conciliaciones bancarias. ▪Gestioné transacciones financieras a través de la plataforma NetCash BBVA, optimizando así los procesos de pago y reduciendo el tiempo de procesamiento. ▪Llevé un control adecuado sobre el pago de pensiones y siempre manteniendo la comunicación efectiva con los dueños de las pensiones. ▪Redacté Informes demostrando habilidades de escritura clara y concisa. ▪Revisé rendiciones de gastos en planillas de alimentación y movilidad con un enfoque detallado, reduciendo así errores en la presentación de informes. ▪Realicé diligencias y trámites fuera de oficina con eficiencia. PACKINGTECH PERU SAC cargo: Auxiliar administrativa- Profesional independiente noviembre de 2020 - diciembre de 2020 Funciones: ▪Control y archivamiento de documentos. ▪Ingresar registro de Guías y facturas. ▪Apoyo en gestión de cobranzas. ▪Búsqueda de nuevos proveedores. ▪Análisis y elaboración de informes. ▪Redacción de documentos. ▪Apoyo en trámites administrativos externos. Logros: ▪Garanticé que todos los documentos estuvieran clasificados y accesibles. ▪Presenté análisis que ayudaron a gerencia a tomar decisiones informadas. ▪Realicé diligencias y trámites fuera de oficina con eficiencia. Dynamicall Cargo: Asesor de servicio al cliente-tiempo completo febrero de 2018 - julio de 2018 Funciones: ▪Verificación y fraccionamiento de facturas. ▪Gestión de reclamos, quejas y solicitudes. ▪Atención y orientación al cliente. ▪Validación de servicios a solicitud del cliente. ▪Brindar soluciones anticipadas a los usuarios, entre otros. Logros: ▪Mejoré la satisfacción del cliente. ▪Incrementé en la retención del cliente. ▪Brindé soluciones anticipadas y fidelización. Teleatento del Perù SAC cargo: Asesor de servicio al cliente febrero de 2017 - octubre de 2017 (part time) Funciones: ▪Brindar atención, información y orientación al cliente sobre su cuenta bancaria. ▪Verificar los estados de cuentas y las transacciones bancarias a solicitud de los clientes. ▪Registrar reclamos y quejas del cliente. ▪Brindar soluciones anticipadas a los clientes. ▪Reportar la cancelación de tarjetas a solicitud del cliente. Logros: ▪Mejoré la satisfacción del cliente. ▪Incrementé en la retención del cliente. ▪Brindé soluciones anticipadas y fidelización. 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