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Más que una asistente, soy una aliada estratégica proactiva. No espero tareas, busco activamente formas de mejorar tus sistemas, automatizar procesos y asegurar que tu gestión de datos (CRM) sea impecable.

Tengo un perfil profesional híbrido, que une mas de 10 años de experiencia en ventas y atención al cliente con una fuerte capacidad para la optimización de operaciones y procesos. He aplicado esta dualidad en diversos proyectos, desde la gestión integral del ciclo de ventas hasta la reestructuración de CRMs, la implementación de IA y la capacitación de equipos.

Mis áreas de especialización:

- Ventas y Atención al Cliente: Gestión de leads, cierre de ventas, soporte multicanal (WhatsApp, Redes), agendamiento (Google Calendar) y onboarding.
- Operaciones y CRM: Experta en Airtable y Kommo para gestión de clientes, datos y procesos.
- Procesos y Productividad: Mapeo en Miro, creación de manuales, implementación de IA (ChatGPT/Gemini) y automatizaciones.
- Administración y Reportes: Seguimiento de ingresos, cuentas por cobrar y análisis de KPIs (Excel, Google Sheets).

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Rápidamente, mi valor agregado se centró en aplicar esa visión del cliente a los procesos internos (backend). Mi curiosidad por la eficiencia me llevó a especializarme como Gestora de Operaciones, enfocándome en construir, documentar y optimizar los sistemas que soportan el crecimiento.

Mis logros y aprendizajes clave incluyen:

- Construir y optimizar CRMs (Airtable, Kommo) desde cero para transformar datos en decisiones.
- Documentar y mapear procesos (Miro), creando manuales y capacitando equipos para asegurar la escalabilidad.
- Implementar nuevas tecnologías (IA, Make, LastPass) para automatizar tareas, ahorrar tiempo y mejorar la seguridad.
- Gestionar operaciones y datos sensibles en sectores de alta exigencia como el Legal, el Inmobiliario de Lujo y el EdTech.

Mi trayectoria me ha dado una visión dual única: entiendo perfectamente las ventas y al cliente, y sé exactamente cómo construir y gestionar el sistema operativo y tecnológico que hace que todo funcione con eficiencia.","rawText":"Mi carrera ha sido una evolución desde la ejecución directa hacia la optimización estratégica. Comencé en roles de ventas y atención al cliente, donde gestioné el ciclo de vida completo del cliente, desde la prospección y el cierre hasta el soporte y la retención. Rápidamente, mi valor agregado se centró en aplicar esa visión del cliente a los procesos internos (backend). Mi curiosidad por la eficiencia me llevó a especializarme como Gestora de Operaciones, enfocándome en construir, documentar y optimizar los sistemas que soportan el crecimiento. Mis logros y aprendizajes clave incluyen: - Construir y optimizar CRMs (Airtable, Kommo) desde cero para transformar datos en decisiones. - Documentar y mapear procesos (Miro), creando manuales y capacitando equipos para asegurar la escalabilidad. - Implementar nuevas tecnologías (IA, Make, LastPass) para automatizar tareas, ahorrar tiempo y mejorar la seguridad. - Gestionar operaciones y datos sensibles en sectores de alta exigencia como el Legal, el Inmobiliario de Lujo y el EdTech. Mi trayectoria me ha dado una visión dual única: entiendo perfectamente las ventas y al cliente, y sé exactamente cómo construir y gestionar el sistema operativo y tecnológico que hace que todo funcione con eficiencia.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/b4c7a98ac16d3171f5d55bcfc669d3b4/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Maria A. G.","companyId":6797734,"companyHash":"b4c7a98ac16d3171f5d55bcfc669d3b4","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"CO","name":"Colombia","class":"flag flag-co","url":"https://www.workana.com/freelancers/colombia?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"CO$ 30,000.00","isSet":true,"currency":"COP","amount":"30000.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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