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*Habilidades*

- Atendimento ao cliente
- Gestão de processos
- Melhoria contínua
- Liderança
- Comunicação eficaz
- Resolução de problemas
- Análise de dados
- Lean Six Sigma (Yellow Belt)
- Kaizen e melhorias de processos
- Recursos Humanos","rawText":"Sou uma jovem profissional experiente em atendimento ao cliente, com formação em Recursos Humanos e certificação em Lean Six Sigma Yellow Belt. Possuo habilidades comprovadas em gestão de processos, melhoria contínua e liderança. Atualmente, busco oportunidades que permitam aplicar minhas habilidades e conhecimentos para melhorar a eficiência e a eficácia das organizações. *Habilidades* - Atendimento ao cliente - Gestão de processos - Melhoria contínua - Liderança - Comunicação eficaz - Resolução de problemas - Análise de dados - Lean Six Sigma (Yellow Belt) - Kaizen e melhorias de processos - Recursos Humanos","canEdit":false,"editUrl":"https://www.workana.com/freelancer/a89361f8c919bd4cff2a0f05af69bd2f/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"*Minha Especialização*

Sou especializada em atendimento ao cliente, com habilidades comprovadas em:

- Atendimento ao cliente via telefone, e-mail e chat
- Resolução de problemas e reclamações
- Gestão de banco de dados de clientes
- Vendas e retenção de clientes
- SAC (Serviço de Atendimento ao Cliente)

*Minha Experiência*

Trabalhei em diversas empresas, atuando em diferentes funções, incluindo:

- Atendente ao cliente
- Monitora de qualidade
- Especialista em CRM

*Minhas Habilidades*

- Ferramentas CRM (Salesforce, SAP, etc.)
- Monitoramento e melhoria de processos
- Análise de dados e relatórios
- Comunicação eficaz e resolução de problemas

*Minha Formação*

Sou formada em Recursos Humanos e possuo certificações em Lean six Sigma yellow belt/ Kaisen melhoria de processos.

*Meus Interesses*

- Atendimento ao cliente
- Gestão de relacionamentos
- Vendas e retenção de clientes
- Ferramentas CRM
- Monitoramento e melhoria de processos
- Análise de dados e relatórios

Se você está procurando por uma profissional experiente em atendimento ao cliente, com habilidades comprovadas em interação e gestão de relacionamentos, vamos conectar!

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