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Con experiencia en mantenimiento de equipos de computo y cableado estructurado y redes de datos, capacitado para brindar soporte remoto de primer nivel y soporte en sitio a los usuarios finales cuando este se requiere, capacitado en el manejo de directorio activo y en la plataforma service manager en los procesos de creación, modificación y eliminación de usuarios.","rawText":"Tecnólogo en mantenimiento de equipos de cómputo e instalación de diseño de cableado estructurado. Con experiencia en mantenimiento de equipos de computo y cableado estructurado y redes de datos, capacitado para brindar soporte remoto de primer nivel y soporte en sitio a los usuarios finales cuando este se requiere, capacitado en el manejo de directorio activo y en la plataforma service manager en los procesos de creación, modificación y eliminación de usuarios.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/a6e154ce11fb6625aa5622dac489dbe9/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"•    CasaLuker S.A ( 07 de Enero de 2015 – 08 de Julio de 2015) – 6 meses
Practicante – Auxiliar de Sistemas SENA en Mantenimiento de Equipos de Cómputo Diseño e Implementación de Cableado Estructurado

FUNCIONES

    Brindar soporte técnico telefónico y remoto de nivel 1 para quipos corporativos
    Brindar soporte técnico en sitio al usuario final
    Atender solicitudes por medio de la plataforma tecnológica helppeople manager
    Gestionar solicitudes de compras de hardware y dispositivos externos requeridos al área de tecnología
    Gestionar solicitudes de compra de software requerido al área de tecnología
    Realizar mantenimiento predictivo, preventivo y/o correctivo según las necesidades del usuario
    Realizar configuración y conexión de extensiones telefónicas análogas e ip en las estaciones de trabajo requeridas
    Soporte Nivel 1 a SAP 730
    Soporte de nivel 1 para aplicativo CRM
    Soporte de nivel 1 para planta de telefonía AVAYA
    Habilitación, conexión y desconexión de puertos de red en servidores
    Validación y soporte de nivel 1 para puertos de red y telefonía en la infraestructura tecnológica de la compañía
    Soporte de nivel 1 para herramientas ofimáticas corporativas
    Administración y configuración de Acces Point en la infraestructura interna de la compañia
    Soporte de Nivel 1 para dispositivos tales como EDAS Y PDAS

•    ASIC ( 13 de Febrero de 2016 – 23 de Enero de 2017) – 11.3 meses
Agente de Mesa de Ayuda Nivel 1 – Proyecto mesa de ayuda de claro

FUNCIONES

    Brindar soporte técnico telefónico y remoto de nivel 1 para equipos corporativos y cliente interno
    Manejo de directorio activo
    Soporte de nivel 1 para sistema CRM
    Soporte de nivel 1 para sistema SAP SINERGIA 730
    Soporte de nivel 1 para sistema o CITRIX
    Soporte de nivel 1 para sistema AS400
    Soporte de nivel 1 para sistema internos de la compañia
    Manejo de herramienta Service Manager para la creación, escalamiento y resolución de incidentes y solicitudes
    Soporte de nivel 1 para herramientas ofimáticas corporativas
    Validación de formatos de solicitudes para la creación, modificación, reactivación y desbloqueos de usuarios en los sistemas de informacion de la compañía
    Validación de formatos de solicitudes para la modificación de las funciones en los sistemas de información de la compañía
    Soporte de nivel 1 vía telefónica para telefonía Cisco y Avaya
    Creación de usuarios en herramienta Service Manager y Microsoft LYNC
    Administración y modificación de listas de distribución en directorio activo

•    Aldeamo S.A (07 de Marzo de 2017 – Actualmente )

Analista de Soporte NOC

    Soporte de Nivel 1 para aplicaciones, servidores y servicios internos y externos de la compañía
    Manejo de herramienta Jira para la creación, escalamiento y resolución de solicitudes e incidencias para clientes internos y externos de la compañía
    Soporte y Monitoreo de Nivel 1 sobre el flujo del envio de mensajería de texto para clientes internos y externos de la compañía.
    Soporte nivel 1 sobre el flujo de las marcaciones USSD de la compañia
    Monitoreo de Servidores Linux de la compañía
    Soporte y Monitoreo de nivel 1 sobre las aplicaciones web para el envio de mensajeria de texto de la compañía ta nivel de back-end
    Desarrollo basico de scripts en bash y php para el monitoreo interno de los servidores
    Desarrollo básico de scripts en bash, php y sql para generar reportes y extraer información de bases de datos de la compañía.
    Manejo básico de Linux y lenguajes bash, php, sql y mysql.
    Monitoreo y gestión de correo de soporte y plataforma zabbix de la compañía.
    Manejo y conocimiento básico de cuentas SMPP y kannel.
    Manejo intermedio de Excel y access para reportes.
    Manejo y monitoreo intermedio de conexiones VPN de la compañía.
    Manejo y administración intermedia de la plataforma de E-mail de la compañía.
    Manejo y administracion intermedio de la plataforma Jasper-Reports
    Manejo intermedio de reportes y consultas en bases de datos SQL, MySQL y SQL Server","rawText":"• CasaLuker S.A ( 07 de Enero de 2015 – 08 de Julio de 2015) – 6 meses Practicante – Auxiliar de Sistemas SENA en Mantenimiento de Equipos de Cómputo Diseño e Implementación de Cableado Estructurado FUNCIONES  Brindar soporte técnico telefónico y remoto de nivel 1 para quipos corporativos  Brindar soporte técnico en sitio al usuario final  Atender solicitudes por medio de la plataforma tecnológica helppeople manager  Gestionar solicitudes de compras de hardware y dispositivos externos requeridos al área de tecnología  Gestionar solicitudes de compra de software requerido al área de tecnología  Realizar mantenimiento predictivo, preventivo y/o correctivo según las necesidades del usuario  Realizar configuración y conexión de extensiones telefónicas análogas e ip en las estaciones de trabajo requeridas  Soporte Nivel 1 a SAP 730  Soporte de nivel 1 para aplicativo CRM  Soporte de nivel 1 para planta de telefonía AVAYA  Habilitación, conexión y desconexión de puertos de red en servidores  Validación y soporte de nivel 1 para puertos de red y telefonía en la infraestructura tecnológica de la compañía  Soporte de nivel 1 para herramientas ofimáticas corporativas  Administración y configuración de Acces Point en la infraestructura interna de la compañia  Soporte de Nivel 1 para dispositivos tales como EDAS Y PDAS • ASIC ( 13 de Febrero de 2016 – 23 de Enero de 2017) – 11.3 meses Agente de Mesa de Ayuda Nivel 1 – Proyecto mesa de ayuda de claro FUNCIONES  Brindar soporte técnico telefónico y remoto de nivel 1 para equipos corporativos y cliente interno  Manejo de directorio activo  Soporte de nivel 1 para sistema CRM  Soporte de nivel 1 para sistema SAP SINERGIA 730  Soporte de nivel 1 para sistema o CITRIX  Soporte de nivel 1 para sistema AS400  Soporte de nivel 1 para sistema internos de la compañia  Manejo de herramienta Service Manager para la creación, escalamiento y resolución de incidentes y solicitudes  Soporte de nivel 1 para herramientas ofimáticas corporativas  Validación de formatos de solicitudes para la creación, modificación, reactivación y desbloqueos de usuarios en los sistemas de informacion de la compañía  Validación de formatos de solicitudes para la modificación de las funciones en los sistemas de información de la compañía  Soporte de nivel 1 vía telefónica para telefonía Cisco y Avaya  Creación de usuarios en herramienta Service Manager y Microsoft LYNC  Administración y modificación de listas de distribución en directorio activo • Aldeamo S.A (07 de Marzo de 2017 – Actualmente ) Analista de Soporte NOC  Soporte de Nivel 1 para aplicaciones, servidores y servicios internos y externos de la compañía  Manejo de herramienta Jira para la creación, escalamiento y resolución de solicitudes e incidencias para clientes internos y externos de la compañía  Soporte y Monitoreo de Nivel 1 sobre el flujo del envio de mensajería de texto para clientes internos y externos de la compañía.  Soporte nivel 1 sobre el flujo de las marcaciones USSD de la compañia  Monitoreo de Servidores Linux de la compañía  Soporte y Monitoreo de nivel 1 sobre las aplicaciones web para el envio de mensajeria de texto de la compañía ta nivel de back-end  Desarrollo basico de scripts en bash y php para el monitoreo interno de los servidores  Desarrollo básico de scripts en bash, php y sql para generar reportes y extraer información de bases de datos de la compañía.  Manejo básico de Linux y lenguajes bash, php, sql y mysql.  Monitoreo y gestión de correo de soporte y plataforma zabbix de la compañía.  Manejo y conocimiento básico de cuentas SMPP y kannel.  Manejo intermedio de Excel y access para reportes.  Manejo y monitoreo intermedio de conexiones VPN de la compañía.  Manejo y administración intermedia de la plataforma de E-mail de la compañía.  Manejo y administracion intermedio de la plataforma Jasper-Reports  Manejo intermedio de reportes y consultas en bases de datos SQL, MySQL y SQL Server","canEdit":false,"editUrl":"https://www.workana.com/freelancer/a6e154ce11fb6625aa5622dac489dbe9/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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Esta experiencia internacional me ha permitido adaptarme a diferentes culturas de trabajo, metodologías y necesidades de negocio, siempre garantizando calidad y cumplimiento en los plazos de entrega. He liderado y participado en proyectos de diversa complejidad, desde plataformas de gestión empresarial hasta aplicaciones web personalizadas, aplicando tecnologías como PHP, Laravel, Django, Python y Vue.js. Mi trabajo ha abarcado: Desarrollo backend robusto, con APIs RESTful y optimización de bases de datos (MySQL/PostgreSQL). Integraciones avanzadas con servicios externos (OAuth, biometría, pasarelas de pago, Google Cloud, AWS). Gestión de proyectos freelance, adaptando propuestas y negociaciones para asegurar satisfacción del cliente. Colaboración con equipos multidisciplinarios, incluyendo diseñadores y frontend developers, para entregar soluciones completas y escalables. Me caracterizo por ser comprometido y proactivo, con un enfoque en resolver problemas complejos y aportar soluciones que mejoren la experiencia del usuario. Cada proyecto lo asumo como una oportunidad para crecer profesionalmente y contribuir al éxito de mis clientes.","rating":4.6699999999999999,"ranking":401,"position":{"position":"hero","next":null,"name":"Hero","description":"Hero es el máximo nivel de los freelancers de Workana. Nos enorgulleces. Tu experiencia, responsabilidad y profesionalismo hacen que te destaques, por eso tienes los mejores beneficios. ¡Sigue brillando! Leer más","explain":"El freelancer HERO ha llegado al nivel máximo en Workana. Si necesitas a un experto, no busques más. Un freelancer Hero ha demostrado que su talento, servicio y compromiso son excelentes. Trabajar con ellos es un placer. 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