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Google
Role: Technical Account Advisor (TAA)
I’m currently working as Technical Account Advisor at Google Mexico being a support and technology expert for Google Workspace, Google Workspace for Education and Google Cloud Platform for a wide variety of industries, included public and private education industry, technology industry and others. As a side role, I'm the Global Google Workspace Practice Lead.

Aug 2016 - Oct 2021
IBM
Role: DevOps and Cloud Administrator (Oct 2018 - Oct 2021)
Expert on DevOps tools and Cloud support for internal (IBM) and external accounts (health, banking and retail industries). I was part of the focal DevOps team for mentorships in Mexico. My daily activities included:
- CI/CD pipelines implementation, configuration and support.
- Kubernetes cluster support.
- Docker image patching.
- Migrations between cloud providers and DevOps tools.

Role: Rational CLM Competency Lead and Solution Designer (Oct 2017 - Oct 2018)
I was the global competency lead of Rational CLM Tools and Rational Reporting Tools, my daily activities included:
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- Complex troubleshooting (i.e. performance troubleshooting).
- Management of critical situations.
- Testing new versions and identifying new issues.
- Documentation on processes for SMEs.
- Creation and implementation of solution templates to improve response time on solutions

Role: IT Specialist - Subject Matter Expert on Rational CLM Tools (Aug 2016 - Oct 2017)
I was part of a middleware support team, I provided assistance on Rational CLM Tools to internal and external customers through a ticketing tool. My daily activities included:
- Basic administrative activities (i.e. user management)
- Preventive and corrective maintenance.
- Patching and troubleshooting.
- Planning and performing upgrades, migrations and re-sizings.
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