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Brasileira, casada, 45 anos, Jornalista, poetisa e escritora. Lancei em novembro de 2005, um livro de poesias com autores veteranos em Salvador da Bahia. livro: Contemporaneidade Contos e Poesias. Escrevo para um site de poesia www.wmulher.com.br. Escrevi entre os anos de 2012 - 2014 - artigos sobre temas variados e sobre turismo no Brasil para: Blogs, Sites e Portais Brasileiros. Tenho vasta experiência profissional no setor de vendas, telemarketing e marketing direto.Trabalhei no Brasil na cidade de Salvador da Bahia, como estagiária de Jornalismo, editora de um boletim informativo durante um ano na TV Educativa da Bahia. A TV E é uma televisão que exibe somente temas ligados a Cultura no Brasil. Fui Locutora de uma Rádio WEB da cidade de Coimbra em Portugal, em 11/2013 até 06/2014, divulgando curiosidades e notícias diárias internacionais. Escrevi muitos artigos para um jornal local em salvador da Bahia, sobre diversos temas da atualidades. Escrevi alguns artigos para um Jornal Alemão, na época da Copa do Mundo 2014, sobre vários temas relacionados a Cultura, Vida e estilo do povo Brasileiro. Trabalhei em uma empresa Alemã - CCI Call Center, como entrevistadora realizando pesquisa de Marketing para grandes empresas Alemães durante o ano de 2009 - 2010. Atualmente, exerço o cargo de Redatora freelancer para uma empresa de conteúdo online a Greatcontent. Trabalho também como freelancer para algumas Multinacionais Alemães que tem filiais no Brasil e no mundo, realizando pesquisa de Marketing ao telefone (na língua Portuguesa) - Buisness to Buisness e Pesquisa de Marketing..","rawText":"Sobre Claudia Hosbach Brasileira, casada, 45 anos, Jornalista, poetisa e escritora. Lancei em novembro de 2005, um livro de poesias com autores veteranos em Salvador da Bahia. livro: Contemporaneidade Contos e Poesias. Escrevo para um site de poesia www.wmulher.com.br. Escrevi entre os anos de 2012 - 2014 - artigos sobre temas variados e sobre turismo no Brasil para: Blogs, Sites e Portais Brasileiros. Tenho vasta experiência profissional no setor de vendas, telemarketing e marketing direto.Trabalhei no Brasil na cidade de Salvador da Bahia, como estagiária de Jornalismo, editora de um boletim informativo durante um ano na TV Educativa da Bahia. A TV E é uma televisão que exibe somente temas ligados a Cultura no Brasil. Fui Locutora de uma Rádio WEB da cidade de Coimbra em Portugal, em 11/2013 até 06/2014, divulgando curiosidades e notícias diárias internacionais. Escrevi muitos artigos para um jornal local em salvador da Bahia, sobre diversos temas da atualidades. Escrevi alguns artigos para um Jornal Alemão, na época da Copa do Mundo 2014, sobre vários temas relacionados a Cultura, Vida e estilo do povo Brasileiro. Trabalhei em uma empresa Alemã - CCI Call Center, como entrevistadora realizando pesquisa de Marketing para grandes empresas Alemães durante o ano de 2009 - 2010. Atualmente, exerço o cargo de Redatora freelancer para uma empresa de conteúdo online a Greatcontent. Trabalho também como freelancer para algumas Multinacionais Alemães que tem filiais no Brasil e no mundo, realizando pesquisa de Marketing ao telefone (na língua Portuguesa) - Buisness to Buisness e Pesquisa de Marketing..","canEdit":false,"editUrl":"https://www.workana.com/freelancer/7062a16e2c439fb2d7ca10ee6049a14c/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Bacharelado em Comunicação Social com Habilitação em Jornalismo, - Faculdade Dois de Julho, Salvador- Bahia, Brasil - Conclusäo em 2 /2006.

Perfil Profissional:
Experiencia de 15 anos na área de Atendimento ao Cliente e Call Center.
Gosto pelo trabalhar em equipe, colaborando e motivando o grupo de trabalho. Tenho capacidade de demonstrar inovação e estou sempre disposta a novos desafios. Forte habilidade para relacionar-me com o cliente, estabelecendo com o mesmo um relacionamento contínuo e duradouro. Possuo bom relacionamento interpessoal, com talento para interagir a todos os níveis de negociação. Capacidade de conduzir negocio a negocio ao telefone em direção a metas e fechamento de contrato. Gerencia de tempo, organização e habilidade de planejamento conclui meu perfil de trabalho.

Atividades que desempenho nas Empresas:
Prospecção de mercado /Telemarketing Ativo e Receptivo. Gestão e acompanhamento de carteira de clientes e respectivas campanhas.Desenvolvimento e implementação de estratégia de Marketing/Comunicação, pesquisa de mercado para saber a receptividade do cliente em relação aos serviços e produtos ofertados pela empresa. Gestão de marketing e estudos comparativos de mercado.

EXPERIÊNCIA PROFISSIONAL (Brasil):

Assessoria de Comunicação Interna TV Educativa da Bahia. 2005 à 2006 (1 ano) – TVE. Redação do Boletim de Tv e rádio. Release para Jornais impressos e órgãos oficiais, atualização da Intranet e elaboração de Informes para Rádio.

11/05/2005 À 17/10/2005 - Estágio na Associação dos Funcionários Aposentados do Banco do Brasil Bahia – AFABB. Auxiliar na elaboração da edição do Jornal, Revisora de edição, auxiliar na redação de textos.

4/10/04 à 24/12/04 - RECITEC EDUCAÇÃO AMBIENTAL MARKETING E EVENTOS LTDA. Cargo:Consultora Comercial Atividades:Prestação de Serviços na área de Captação de Recursos para Projetos Ambientais, Marketing Institucional e Promotora do Evento do pré lançamento Revista Dona Verde.

09/04/03 à 07/07/03 - GOLDEN CROSS SEGURADORA S/A.
Cargo: Call Center / Promotora de Vendas. Contato com o cliente via telemarketing, posteriormente visita. Fidelização, pós venda, elaboração de cartas comerciais e relatórios semanais de vendas..

07/07/03 à 09/09/03 - TEL TELEMÁTICA LTDA – ( Prestadora da Telemar ) Prestação de Serviços – Cargo: Call Center:Venda de Serviços Inteligentes, linhas Telefônicas e Velox. (prestação de serviços).

TELEVISÃO CIDADE S / A - NET TV A CABO - 2000 à 2002.
Cargo: Call Center- Operadora de Telemarketing Ativo/ Receptivo. Vendas de TV a Cabo e Internet, Cobrança, Atendimento Pessoal e Back Office. Após 6 meses promovida ao setor de Fidelização ao Cliente, coordenando todo o setor, evitando o cancelamento do serviço. Trabalho constante com recepção via Internet, e Telefone. Atendimento diário para recuperar e trabalhar pós venda medindo o nível de satisfação dos consumidores com o atendimento das vendas. Pesquisa sobre satisfação e novos produtos.
Treinamento com operadores NET - Feira de Santana criando gráficos e relatórios mostrando o motivo dos cancelamentos e reclamações por parte do cliente. Elaborou scripts e cartas comerciais e artigos para orientação.

PROVEDOR INTERNET ALLWAYS - 10/98 à 01/99 ( Prestação de Serviços). Supervisora de Telemarketing. Implantou departamento de Telemarketing com treinamento de operadores. Metas de vendas para motivar equipes. Contrato fechado com empresas de grande e médio porte ( parcerias e permutas).

JORNAL CORREIO DA BAHIA - 1996 à 2000.
Operadora de Telemarketing Ativo / Receptivo (turno manhã). Vendas e divulgação do Jornal em Congressos, feiras de Informática, hospitais, escolas e Shooping. Elaborou matéria de capa sobre o departamento de telemarketing do Jornal, no Tabloide Clube Correio, editada em 17 de Julho de 1997. Artigos publicados na coluna do leitor do jornal Correio da Bahia sobre diversos temas: Utilidade Pública, Violência, Desigualdade Social, O idoso, entre outros.

07/07/03 à 09/09/03 - TEL TELEMÁTICA LTDA – ( Prestadora da Telemar ) Prestação de Serviços - Venda de Serviços Inteligentes, linhas Telefônicas e Velox.

PROVEDOR INTERNET ZAZ (atual Terra ) – 01/01/98 à 22/06/98 (turno da tarde, Jornal Correio da Bahia ). Operadora de Telemarketing Ativo / Receptivo. Vendas por telefone, prospecção de novos clientes, (pessoa física e Jurídica) empresas de grande, pequeno e médio porte. Ex: XEROX DO BRASIL, EDITORA ATICA. Vendas e divulgação do Provedor em feiras de informática, escolas e shoopings.

Cursos Complementares:
Formada na língua Inglesa – Fala e escreve regular.EPIC Englisch Course. Fonoaudiologia / Informática; Windows, Word, Excel (Sebrae –Ba.). Marketing e Gerencia de Vendas (Sebrae-Ba.). Técnicas de Vendas e Negociação em Telemarketing – AM3 Telemarketing (empresa de São Paulo). Skype: caulopes2003","rawText":"Bacharelado em Comunicação Social com Habilitação em Jornalismo, - Faculdade Dois de Julho, Salvador- Bahia, Brasil - Conclusäo em 2 /2006. Perfil Profissional: Experiencia de 15 anos na área de Atendimento ao Cliente e Call Center. Gosto pelo trabalhar em equipe, colaborando e motivando o grupo de trabalho. Tenho capacidade de demonstrar inovação e estou sempre disposta a novos desafios. Forte habilidade para relacionar-me com o cliente, estabelecendo com o mesmo um relacionamento contínuo e duradouro. Possuo bom relacionamento interpessoal, com talento para interagir a todos os níveis de negociação. Capacidade de conduzir negocio a negocio ao telefone em direção a metas e fechamento de contrato. Gerencia de tempo, organização e habilidade de planejamento conclui meu perfil de trabalho. Atividades que desempenho nas Empresas: Prospecção de mercado /Telemarketing Ativo e Receptivo. Gestão e acompanhamento de carteira de clientes e respectivas campanhas.Desenvolvimento e implementação de estratégia de Marketing/Comunicação, pesquisa de mercado para saber a receptividade do cliente em relação aos serviços e produtos ofertados pela empresa. Gestão de marketing e estudos comparativos de mercado. EXPERIÊNCIA PROFISSIONAL (Brasil): Assessoria de Comunicação Interna TV Educativa da Bahia. 2005 à 2006 (1 ano) – TVE. Redação do Boletim de Tv e rádio. Release para Jornais impressos e órgãos oficiais, atualização da Intranet e elaboração de Informes para Rádio. 11/05/2005 À 17/10/2005 - Estágio na Associação dos Funcionários Aposentados do Banco do Brasil Bahia – AFABB. 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Vendas de TV a Cabo e Internet, Cobrança, Atendimento Pessoal e Back Office. Após 6 meses promovida ao setor de Fidelização ao Cliente, coordenando todo o setor, evitando o cancelamento do serviço. Trabalho constante com recepção via Internet, e Telefone. Atendimento diário para recuperar e trabalhar pós venda medindo o nível de satisfação dos consumidores com o atendimento das vendas. Pesquisa sobre satisfação e novos produtos. Treinamento com operadores NET - Feira de Santana criando gráficos e relatórios mostrando o motivo dos cancelamentos e reclamações por parte do cliente. Elaborou scripts e cartas comerciais e artigos para orientação. PROVEDOR INTERNET ALLWAYS - 10/98 à 01/99 ( Prestação de Serviços). Supervisora de Telemarketing. Implantou departamento de Telemarketing com treinamento de operadores. Metas de vendas para motivar equipes. Contrato fechado com empresas de grande e médio porte ( parcerias e permutas). JORNAL CORREIO DA BAHIA - 1996 à 2000. Operadora de Telemarketing Ativo / Receptivo (turno manhã). Vendas e divulgação do Jornal em Congressos, feiras de Informática, hospitais, escolas e Shooping. Elaborou matéria de capa sobre o departamento de telemarketing do Jornal, no Tabloide Clube Correio, editada em 17 de Julho de 1997. Artigos publicados na coluna do leitor do jornal Correio da Bahia sobre diversos temas: Utilidade Pública, Violência, Desigualdade Social, O idoso, entre outros. 07/07/03 à 09/09/03 - TEL TELEMÁTICA LTDA – ( Prestadora da Telemar ) Prestação de Serviços - Venda de Serviços Inteligentes, linhas Telefônicas e Velox. PROVEDOR INTERNET ZAZ (atual Terra ) – 01/01/98 à 22/06/98 (turno da tarde, Jornal Correio da Bahia ). Operadora de Telemarketing Ativo / Receptivo. Vendas por telefone, prospecção de novos clientes, (pessoa física e Jurídica) empresas de grande, pequeno e médio porte. Ex: XEROX DO BRASIL, EDITORA ATICA. Vendas e divulgação do Provedor em feiras de informática, escolas e shoopings. 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O futebolzinho com os amigos ou qualquer outro programa de índio ;). Meu trabalho hoje se resume ao meio digital, a internet. Tenho mais de 7 anos de experiência e atuo focado na criação de sites, e-commerces e marketing digital, que abrange desde a gestão de conteúdo redes sociais, automação com inbound marketing, campanhas e estratégias online, e links patrocinados no Facebook/Instagram e Google Adwords. Para finalizar esse meu texto “chato” (risos), quero dizer que nunca é tarde para buscar o conhecimento. Comecei tarde e hoje estou muito bem profissionalmente e pessoalmente, mas não satisfeito. Tem muito caminho pela frente e muita coisa para aprender. O mundo não pára e temos que ir juntos, para não sermos atropelados. 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