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También me siento muy a gusto trabajando en comunidad, disfruto mucho la lluvia de ideas (brainstorming) el poder compartir ideas, conocimientos para llegar a un trabajo excelente.
Dentro de mis fortalezas mas personales, y con las cuales mis amigos y familia me reconocen, esta la escucha activa, la preocupación por ellos, lo seguro que los hago sentir. Creo que estas personas son las que mejor pueden destacar lo mejor de mi. Yo sumaria lo apasionada que soy en todo aspectos de la vida, lo comprometida cuando algo me interesa y lo creativa que soy cuando disfruto lo que estoy haciendo, llevando al siguiente nivel mi vida.","rawText":"Soy una profesional con +10 años de experiencia en el área de atención y experiencia cliente. MI trayectoria comenzó en atención al cliente, donde aprendi la importancia de brindar un servicios de calidad. Con el tiempo mi pasión por el mundo de los clientes me llevó a especializarme en Customer Experiencia (CX), desarrollando estrategias centradas en el cliente, optimizando procesos, analizando datos, creación de proyectos desde la idea hasta su puesta en marcha. MI enfoque está en aportar soluciones personalizadas basadas en datos para cada cliente y que todos alcancemos nuestros objetivos. MIs fortalezas tanto personales como profesionales, se destaca fuertemente la responsabilidad, cada que en embarco en un proyecto laboral y personal, doy lo mejor de mi, enfocando mi atención en un trabajo bien hecho. También me siento muy a gusto trabajando en comunidad, disfruto mucho la lluvia de ideas (brainstorming) el poder compartir ideas, conocimientos para llegar a un trabajo excelente. Dentro de mis fortalezas mas personales, y con las cuales mis amigos y familia me reconocen, esta la escucha activa, la preocupación por ellos, lo seguro que los hago sentir. Creo que estas personas son las que mejor pueden destacar lo mejor de mi. Yo sumaria lo apasionada que soy en todo aspectos de la vida, lo comprometida cuando algo me interesa y lo creativa que soy cuando disfruto lo que estoy haciendo, llevando al siguiente nivel mi vida.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/6bfecc6634ec54d3704842098eaa94e8/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"A lo largo de mi trayectoria profesional me he desarrollado en todo lo que es foco al cliente; abarcando desde trato directo con el cliente (Customer Service) hasta implementaciones de estrategias avanzadas y creación de proyectos (Customer Experience). Mi enfoque combina trato directo, desarrollo de analisis de datos, gestión de proyectos, y analisis de resultados, es completar el ciclo de vida del Customer Service y Experience para optimizar resultados.
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Dentro de mis fortalezas destaco:
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- Alta capacidades de analisis
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- Habilidades interpersonales
- Resolutiva.

MI principal objetivo siempre ha sido entender y responder a las necesidades de los clientes, asegurándome que cada interacción sea positiva y significativa. Estoy comprometida a seguir contribuyendo con respuestas, atención y estrategias que no solo satisfagan, si no que superen las expectativas de los clientes.","rawText":"A lo largo de mi trayectoria profesional me he desarrollado en todo lo que es foco al cliente; abarcando desde trato directo con el cliente (Customer Service) hasta implementaciones de estrategias avanzadas y creación de proyectos (Customer Experience). Mi enfoque combina trato directo, desarrollo de analisis de datos, gestión de proyectos, y analisis de resultados, es completar el ciclo de vida del Customer Service y Experience para optimizar resultados. He trabajado en empresas de productos y de servicios, logrando tener una capacidad de conocimiento completa para desarrollar mejores versiones de experiencia en cada ámbito. Mi trayectoria me ha permitido desarrollar aptitudes como: - Atención presencial, telefónica y emails con enfoque calidad de servicio - Gestión operativa y administrativa - Soporte administrativo - Analisis de datos (BBDD - KPI´s - encuestas) - Desarrollo de iniciativas/proyectos - Desarrollo de Manuales y procedimientos - Implementación de estrategias basadas en resultados y los analisis desarrollados. Dentro de mis fortalezas destaco: - Orientada a los objetivos - Alta capacidades de analisis - Pensamiento analítico - Habilidades interpersonales - Resolutiva. MI principal objetivo siempre ha sido entender y responder a las necesidades de los clientes, asegurándome que cada interacción sea positiva y significativa. Estoy comprometida a seguir contribuyendo con respuestas, atención y estrategias que no solo satisfagan, si no que superen las expectativas de los clientes.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/6bfecc6634ec54d3704842098eaa94e8/profile/history","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Describe tus tareas en proyectos anteriores, tu rol y valor agregado para cada hito de tu carrera profesional. Cuéntanos cómo tu trabajo le dio valor a cada proyecto en los que hayas colaborado a lo largo del tiempo. Elige lo aspectos más relevantes de cada posición, qué aprendiste y qué lograste, y todo lo que ayude a entender el camino de tu historia profesional."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Agregar a lista","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Ornella E. V.","companyId":10807207,"companyHash":"6bfecc6634ec54d3704842098eaa94e8","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"Ninguna calificación todavía","average":5,"ratingText":"5 de 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Perfil público"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Perfil de Agencia"}},"phone":{"text":"Número de teléfono:","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"CA","name":"Canadá","class":"flag flag-ca","url":"https://www.workana.com/freelancers/canada?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Valor hora:","rate":"USD 10,00","isSet":true,"currency":"USD","amount":"10.00"},"mainSkill":{"isSet":true,"text":"Freelancer experto en Soporte Administrativo"},"public":true,"clarificationText":"Formatos permitidos:
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