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IDOM-Freelance

Responsabilidades:
*Traducción de 60 doctos de español a inglés para empresa con fines Arquitectónicos.

Agente de Soporte Técnico vía Chat / Value Ambassador

Tech Mahindra de México- Azcapotzalco, CDMX

Responsabilidades:
*Soporte técnico en servicios de internet, telefonía y televisión residencial.
Manejo de plataforma TechSee y Live Engage.
Value ambassador: análisis de resultados de cada agente para elaborar planes de acción para mejora de cada una de las métricas.

Agente telefónico bilingüe

Alorica-Querétaro

QVC Estados Unidos.

Responsabilidades:
*Soporte para realizar pedidos y seguimiento de los mismos.

Agente telefónico bilingüe en Retail y Lease / Click to chat

SYKES México- Tlalnepantla de Baz, Estado de México.
A partir de diciembre 2019 a la actualidad (considerando el primer mes de capacitación).

Responsabilidades:
*Atención y servicio a clientes de cuentas retail y lease vía telefónica y por click to chat, para brindarles soporte en resolver dudas y dar seguimiento a requerimientos propios de cada cliente, con el objetivo de satisfacer sus demandas y que siempre reciban un servicio de la mejor calidad.

Atención a clientes -Encargada de barra y mesera
Café Once28 - Azcapotzalco, CDMX
Febrero 2019 a agosto 2019

Encargada de barra:
Atención y servicio a clientes, preparación de bebidas, principalmente de bebidas preparadas de café, obteniendo capacitación de tipo barista, manejo y control de caja.

Mesera:
Mi principal responsabilidad era garantizar a los comensales un excelente servicio, rapidez y eficacia para la entrega de los alimentos, iniciaba mi servicio con la preparación y limpieza de mis mesas, abordaba inmediatamente a cada cliente al entrar al restaurante presentándome y entregando el menú, ofrecía el menú del día, y posterior a esto tenía como objetivo la entrega de sus alimentos en tiempo y forma, así mismo me encargaba de la limpieza de mi área de trabajo.

Apoyo General en Área Comercial
Ultra Procesos en Café - Azcapotzalco, CDMX
Año 2018

Responsabilidades:
•    Apoyo general en el área Comercial.
•    Etiquetado de bolsas de café para maquila.
•    Loteado de producto final para empacar.
•    Apoyo en degustaciones y promotoría.","rawText":"Traducción de documentos IDOM-Freelance Responsabilidades: *Traducción de 60 doctos de español a inglés para empresa con fines Arquitectónicos. Agente de Soporte Técnico vía Chat / Value Ambassador Tech Mahindra de México- Azcapotzalco, CDMX Responsabilidades: *Soporte técnico en servicios de internet, telefonía y televisión residencial. Manejo de plataforma TechSee y Live Engage. Value ambassador: análisis de resultados de cada agente para elaborar planes de acción para mejora de cada una de las métricas. Agente telefónico bilingüe Alorica-Querétaro QVC Estados Unidos. Responsabilidades: *Soporte para realizar pedidos y seguimiento de los mismos. Agente telefónico bilingüe en Retail y Lease / Click to chat SYKES México- Tlalnepantla de Baz, Estado de México. A partir de diciembre 2019 a la actualidad (considerando el primer mes de capacitación). Responsabilidades: *Atención y servicio a clientes de cuentas retail y lease vía telefónica y por click to chat, para brindarles soporte en resolver dudas y dar seguimiento a requerimientos propios de cada cliente, con el objetivo de satisfacer sus demandas y que siempre reciban un servicio de la mejor calidad. Atención a clientes -Encargada de barra y mesera Café Once28 - Azcapotzalco, CDMX Febrero 2019 a agosto 2019 Encargada de barra: Atención y servicio a clientes, preparación de bebidas, principalmente de bebidas preparadas de café, obteniendo capacitación de tipo barista, manejo y control de caja. Mesera: Mi principal responsabilidad era garantizar a los comensales un excelente servicio, rapidez y eficacia para la entrega de los alimentos, iniciaba mi servicio con la preparación y limpieza de mis mesas, abordaba inmediatamente a cada cliente al entrar al restaurante presentándome y entregando el menú, ofrecía el menú del día, y posterior a esto tenía como objetivo la entrega de sus alimentos en tiempo y forma, así mismo me encargaba de la limpieza de mi área de trabajo. Apoyo General en Área Comercial Ultra Procesos en Café - Azcapotzalco, CDMX Año 2018 Responsabilidades: • Apoyo general en el área Comercial. • Etiquetado de bolsas de café para maquila. • Loteado de producto final para empacar. • Apoyo en degustaciones y promotoría.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/4f6a28b8597ff516b9844f5a33963a28/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Karla M.","companyId":3493717,"companyHash":"4f6a28b8597ff516b9844f5a33963a28","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"MX","name":"Mexico","class":"flag flag-mx","url":"https://www.workana.com/freelancers/mexico?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 25.00","isSet":true,"currency":"USD","amount":"25.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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