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Mayo 2022 - Octubre 2022
Gestionar la atención a los clientes e-commerce de la empresa
asegurando un FR optimo, así como el seguimiento puntual de los
pedidos. Implementar proyectos de mejora e innovación digital que
permitan tener un proceso de venta eficiente.

Product Owner Canales Digitales // Priceshoes
01/2021 – 05/2022 Price Shoes
Gestione el desarrollo de nuevos canales digitales dentro de la
empresa, coordinando con las diferentes áreas operativas y técnicas
para lograr el cumplimiento en el desarrollo de las iniciativas del
roapmap que ayudan a la implementación de nuevos canales de venta
como Whatsapp, APP y sitio web.

Product Owner Medios de Entrega // Coppel S.A. de C.V.
Enero 2019 - Febrero 2021
Gestionar la creación de nuevos productos y funcionalidades del sitio
Coppel.com, dando seguimiento a la aplicación de metodologías ágiles.
Realice los proyectos de entrega de artículos en tiendas físicas de la
empresa y cobro por envíos en sitio web.

Gerente Ecommerce / / Textiles Rivley
Junio 2018 - Noviembre 2018
Generar la estrategia para la creación y gestión del proyecto venta en línea para una de las marcas de textiles de la empresa; creación de procesos y políticas, trabajo en equipo con diversas agencias para el desarrollo de la marca, configuración de plataforma prestashop y desarrollo de página web, trabajo en coordinación de dirección general para la selección de artículos a venta así como la estrategia de precios y beneficios para los clientes.

Gerente Ecommerce / / Kuroda, S.A de C.V.
Noviembre 2017 – Junio 2018
Crear el departamento Ecommerce dentro de la empresa, encabezar el proyecto de plataformas B2B & B2C en SAP Hybris con proveedores externos, implementar los procesos y políticas para la venta en línea mediante Amazon, Mercadolibre y Walmart, trabajar en equipo junto con dirección para la estrategia comercial a seguir.

Coordinador PIM eCommerce / / Coppel, S.A. de C.V.
Agosto 2016 - Noviembre 2017
Coordine la operación del departamento PIM del sitio Coppel.com, organizando las actividades operativas de fotografía, edición y redacción de contenido; administre los recursos, mensualmente realicé planeaciones comercial estratégica de 2000 sku’s para publicación en sitio web, supervise logística de mercancía. Atención a clientes internos, seguimiento a solicitudes de servicio y producción.
Logros
•    Reingeniería de procesos operativos
•    Reestructura en la planeación mensual, optimizando la eficiencia en un 75%
•    Generación de KPI´s de cumplimiento por área.

Coordinador Entregas eCommerce / / Coppel, S.A. de C.V.
Marzo 2014 – Diciembre 2016
Coordine el área de entregas nacionales con un promedio de 4000 pedidos mensuales por venta a través de Coppel.com, gestione mejoras en la eficiencia del servicio logístico interno/externo de la empresa con la optimización de procesos de trabajo, pick and pack de mercancía y realice los inventarios mensuales. Atención a clientes externos con el seguimiento de quejas, pendientes de entrega, cambios y devoluciones.
Logros
•    Implemente KPI´s. Incrementado productividad de un 75% a un 95%
•    Reingeniería de Procesos y Sistemas. Incremento de capacidad operativa en un 400%
•    Implemente de 5’S y SMED.
•    Disminuí las quejas de los clientes en un 85% mensual","rawText":"Customer Experience Manager - E-commerce & e-RTM // Unilever Mayo 2022 - Octubre 2022 Gestionar la atención a los clientes e-commerce de la empresa asegurando un FR optimo, así como el seguimiento puntual de los pedidos. Implementar proyectos de mejora e innovación digital que permitan tener un proceso de venta eficiente. Product Owner Canales Digitales // Priceshoes 01/2021 – 05/2022 Price Shoes Gestione el desarrollo de nuevos canales digitales dentro de la empresa, coordinando con las diferentes áreas operativas y técnicas para lograr el cumplimiento en el desarrollo de las iniciativas del roapmap que ayudan a la implementación de nuevos canales de venta como Whatsapp, APP y sitio web. Product Owner Medios de Entrega // Coppel S.A. de C.V. Enero 2019 - Febrero 2021 Gestionar la creación de nuevos productos y funcionalidades del sitio Coppel.com, dando seguimiento a la aplicación de metodologías ágiles. 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Noviembre 2017 – Junio 2018 Crear el departamento Ecommerce dentro de la empresa, encabezar el proyecto de plataformas B2B & B2C en SAP Hybris con proveedores externos, implementar los procesos y políticas para la venta en línea mediante Amazon, Mercadolibre y Walmart, trabajar en equipo junto con dirección para la estrategia comercial a seguir. Coordinador PIM eCommerce / / Coppel, S.A. de C.V. Agosto 2016 - Noviembre 2017 Coordine la operación del departamento PIM del sitio Coppel.com, organizando las actividades operativas de fotografía, edición y redacción de contenido; administre los recursos, mensualmente realicé planeaciones comercial estratégica de 2000 sku’s para publicación en sitio web, supervise logística de mercancía. Atención a clientes internos, seguimiento a solicitudes de servicio y producción. Logros • Reingeniería de procesos operativos • Reestructura en la planeación mensual, optimizando la eficiencia en un 75% • Generación de KPI´s de cumplimiento por área. 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Incremento de capacidad operativa en un 400% • Implemente de 5’S y SMED. • Disminuí las quejas de los clientes en un 85% mensual","canEdit":false,"editUrl":"https://www.workana.com/freelancer/4c9159421e4218d9837dc1a63fa538bf/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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