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MS Office, Ms Project, Herramientas Google: Drive, Gmail, Calendar, Fotos, Meet. Trello, Dropbox, Calendly, con apertura a cualquier herramienta administrativa y de organización. También junto a mi hija manejamos herramientas de Diseño Gráfico como: Photoshop, Canva, Podemos maquetar PagWEb desde WordPress - Elementor.","rawText":"Padre de Familia, de dos hermosos hijos, con un resumen curricular profesional de mas de 20 años de servicio en el área de las TI, Soporte a usuarios, servicios al cliente, Call center, Gestión de proyectos TI; en diferentes áreas: petróleo, plástico, servicios marítimos, entre otros. Con la necesidad de desarrolar ahora esta nueva etapa de vida como lo es el Trabajo Remoto para poder desde el centro de mi hogar brindar mis servicio y con mis conocimientos continuar la importante labor de asesorar y ayudar a todo usuario que así lo necesite en todo lo referente a TI. MS Office, Ms Project, Herramientas Google: Drive, Gmail, Calendar, Fotos, Meet. Trello, Dropbox, Calendly, con apertura a cualquier herramienta administrativa y de organización. También junto a mi hija manejamos herramientas de Diseño Gráfico como: Photoshop, Canva, Podemos maquetar PagWEb desde WordPress - Elementor.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/46ec2cb053403a5fd8b42c15d8f72d6a/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Petróleos de Venezuela, S.A.
18 años 11 meses
Supervisor de Automatización
marzo de 2018 - Present (4 años 5 meses)
Paraguana, Venezuela
Supervisor de equipo de Automatización y Control de la Gerencia Corporativa
de AIT en el Centro de Refinación Paraguana, Atención de SCADA, DCS de las diferentes
marcas y proveedores (Honeywell, GE, Simens, Galba, entre otros) y
Administrador de los recursos y colaboradores del departamento.

Analista superior de Tecnologías de la Información
abril de 2015 - febrero de 2018 (2 años 11 meses)
Falcón, Venezuela
Atención exclusiva del Negocio Marítimo en el área TI para la filial
PDVMARINA. Coordinación de atención de servicios de la Plataforma de
escritorio, asesorías para los equipos de ayuda de navegación ECDIS,
BNWAS, COMUNICACIÓN SATELITAL equipos SEATEL, MARLINK,
visualización y evaluación de nuevas tecnologías y proyectos (Diques
menores y Mayores). A nivel nacional (Falcón, Zulia, Carabobo, Miranda, La
Guaira, Anzoátegui, Amazonas, Bolívar) e Internacional.

Ingeniero de proyecto
febrero de 2015 - marzo de 2015 (2 meses)
Willemstad, Curazao
Curaçao Dry Docks, Coordinador de Operaciones TI
de Petróleos de Venezuela S.A (PDVMARINA), en el Proyecto de Dique
Mayor de la Embarcación M/T YARE, para la instalación del Sistema de
Comunicación Satelital Simón Bolívar. Supervisión de Obras civiles, eléctricas y
ejecución de instalación, configuración y pruebas del Sistema.

Analista superior de tecnologías de la información
abril de 2014 - enero de 2015 (10 meses)
Falcón, Venezuela
Atención exclusiva del Negocio Marítimo en el área TI para la filial
PDVMARINA. Coordinación de atención de servicios de la Plataforma de
escritorio, asesorías para los equipos de ayuda de navegación ECDIS,
BNWAS, COMUNICACIÓN SATELITAL equipos SEATEL, MARLINK,
visualización y evaluación de nuevas tecnologías y proyectos (Diques
menores y Mayores). A nivel nacional (Falcón, Zulia, Carabobo, Miranda, La
Guaira, Anzoátegui, Amazonas, Bolívar) e Internacional.

Ingeniero de proyecto
febrero de 2014 - marzo de 2014 (2 meses)
Setúbal, Portugal
Lisnave Estaleiros Navais S.A., Coordinador de
Operaciones TI de Petróleos de Venezuela S.A, (PDVMARINA) en el Proyecto
de Dique Mayor de la Embarcación M/T Luis Cáseres de Arismendi, para la
instalación del Sistema de Comunicación Satelital Simón Bolívar y Migración
del Sistema de Control de Carga De la empresa Noruega Kongsberg. Cargo
Control System and Engine Control System.

Analista superior de tecnologías de la información
enero de 2012 - enero de 2014 (2 años 1 mes)
Falcón, Venezuela
Atención exclusiva del Negocio Marítimo en el área TI para la filial
PDVMARINA. Coordinación de atención de servicios de la Plataforma de
escritorio, asesorías para los equipos de ayuda de navegación ECDIS,
BNWAS, COMUNICACIÓN SATELITAL equipos SEATEL, MARLINK,
visualización y evaluación de nuevas tecnologías y proyectos (Diques
menores y Mayores). A nivel nacional (Falcón, Zulia, Carabobo, Miranda, La
Guaira, Anzoátegui, Amazonas, Bolívar) e Internacional.

Supervisor de soporte de TI
enero de 2011 - diciembre de 2011 (1 año)
Punta Cardón, Falcón, Venezuela
Coordinador de las operaciones de Soporte Técnico en sitio Ti para para un
dimensionamiento de 4000 usados aproximadamente, de toda la plataforma
de escritorio, Especialista en Win XP, herramientas administrativas, instalación
de aplicaciones del negocio, Incidentes de hardware y software para PC,
sistemas de impresión Láser, escáner, Laptops.
Atención de las Embarcaciones de la empresa filial PDVMARINA S.A. en las
mismas áreas de soporte.

Supervisor de centro de atención telefónica
Page 2 of 5enero de 2008 - diciembre de 2010 (3 años)
Amuay, Falcón, Venezuela
Coordinar operaciones del Centro de Servicios (Call center) del Centro de
Refinación Paraguana, con un alcance de 6000 usuarios potenciales para
una fuerza labor máxima de 14 analistas de atención. Labores realizadas:
Definición y manejo de indicadores, control y seguimiento de indicadores de
gestión como % de Efectividad, % de abandono, % de disponibilidad, gestión
del analista, entre otros. Administración de herramientas de gestión como
Symposium, IVR para configuración de menús de atención y auto servicios,
entre otros. Divididos en tres grandes unidades Atención Telefónica, Atención
de Correo y Soporte Extendido (Remoto).

Ingeniero de proyecto
noviembre de 2006 - diciembre de 2007 (1 año 2 meses)
Paraguana, Venezuela
Coordinación operativa (Ejecución e implantación) del proyecto de
Actualización Tecnológica de la Infraestructura de Informática del Centro de
Refinación Paraguana. Alcanzando el 100% de la curva de avance de esta
fase. Con un alcance de reemplazo de 2200 estaciones de trabajo, realizando
todo el proceso de activos de un equipo de la corporación. Recepción,
Verificación, Serialización, Capitalización, Preparación, Pruebas, Reemplazo e
Instalación, Garantía, Desincorporación y Almacenamiento.

Supervisor de soporte de TI
octubre de 2005 - noviembre de 2006 (1 año 2 meses)
Amuay, Falcón, Venezuela
Soporte Técnico en sitio Ti para para un dimensionamiento de 4000 usados
aproximadamente, de toda la plataforma de escritorio, Especialista en Win
XP, herramientas administrativas, instalación de aplicaciones del negocio,
Incidentes de hardware y software para PC, sistemas de impresión Láser,
escáner, Laptops.
Atención de las Embarcaciones de la empresa filial PDVMARINA S.A. en las
mismas áreas de soporte.

Analista de soporte para TI
septiembre de 2003 - septiembre de 2005 (2 años 1 mes)
Punta Cardón, Falcón, Venezuela
Soporte Técnico en sitio TI.
Especialista en WinXP.
Herramientas administrativas.
Instalación de aplicaciones del negocio.
Incidentes de hardware y software para PC.
Sistemas de impresión Láser, escáner, Laptops.
Atención de las Embarcaciones de la empresa filial PDVMARINA S.A. en las
mismas áreas de soporte.

Y&A Consultants & Associates
Analista de sistemas
abril de 2003 - agosto de 2003 (5 meses)
Punta Cardón, Falcón, Venezuela
Migración de la plataforma de escritorio.
Soporte TI.
Preparación de imágenes GHO para Windows Xp.
Certificación de funcionamiento de nuevos equipos.
Migración de plataforma, data, aplicaciones, perfiles y periféricos.
Certificación y aprobación de migraciones realizadas.

IPtel C.A
Analista de soporte para TI
diciembre de 2002 - mayo de 2003 (6 meses)
Falcón, Venezuela
Encargado del Área Comercial y Técnica en el estado Falcón.
Representante exclusivo Ericsson.
Analista Técnico de Centrales Telefónicas Ericsson MD110.
Redes de datos y voz.
Supervisor General de Centro de Comunicación para la Empresa Movistar.

Informática Gerencial, INFOGESA
Analista de soporte para TI en Shell Venezuela S.A
noviembre de 2002 - diciembre de 2002 (2 meses)
Maracaibo, Zulia, Venezuela
Analista Floworker.
Migración de estaciones de trabajo, Respaldo y Recuperación de data.
Instalación y recuperación de estaciones de trabajo.
Soporte de red telefónica.

Polipropilenos de Venezuela, S.A. Propilven
Analista de soporte para TI
junio de 2002 - noviembre de 2002 (6 meses)
Maracaibo, Zulia, Venezuela
Analista de soporte para TI (Pasante)
enero de 2000 - agosto de 2000 (8 meses)
Maracaibo, Zulia, Venezuela
Soporte a Usuarios.
Ayuda de escritorio (Registro de incidencias y Requerimientos).
Administración de Central Telefónica Ericsson MD-110.
Administrador de Radio Enlace (Radio Ericsson Quadralink).
Administración de Servidor NT para Acceso Remoto Tivoli.
Administrador de Servicios de correo MS Exchange.
Administrador de Servidor UNIX.

Polipropilenos de Venezuela, S.A. Propilven
Analista de soporte para TI (Pasante)
enero de 2000 - agosto de 2000 (8 meses)
Maracaibo, Zulia, Venezuela
Soporte a Usuarios.
Ayuda de escritorio (Registro de incidencias y Requerimientos).
Administración de Central Telefónica Ericsson MD-110.
Administrador de Radio Enlace (Radio Ericsson Quadralink).
Administración de Servidor NT para Acceso Remoto Tivoli.
Administrator de Servicios de correo MS Exchange.
Administrator de Servidor UNIX.","rawText":"Petróleos de Venezuela, S.A. 18 años 11 meses Supervisor de Automatización marzo de 2018 - Present (4 años 5 meses) Paraguana, Venezuela Supervisor de equipo de Automatización y Control de la Gerencia Corporativa de AIT en el Centro de Refinación Paraguana, Atención de SCADA, DCS de las diferentes marcas y proveedores (Honeywell, GE, Simens, Galba, entre otros) y Administrador de los recursos y colaboradores del departamento. Analista superior de Tecnologías de la Información abril de 2015 - febrero de 2018 (2 años 11 meses) Falcón, Venezuela Atención exclusiva del Negocio Marítimo en el área TI para la filial PDVMARINA. Coordinación de atención de servicios de la Plataforma de escritorio, asesorías para los equipos de ayuda de navegación ECDIS, BNWAS, COMUNICACIÓN SATELITAL equipos SEATEL, MARLINK, visualización y evaluación de nuevas tecnologías y proyectos (Diques menores y Mayores). 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A nivel nacional (Falcón, Zulia, Carabobo, Miranda, La Guaira, Anzoátegui, Amazonas, Bolívar) e Internacional. Ingeniero de proyecto febrero de 2014 - marzo de 2014 (2 meses) Setúbal, Portugal Lisnave Estaleiros Navais S.A., Coordinador de Operaciones TI de Petróleos de Venezuela S.A, (PDVMARINA) en el Proyecto de Dique Mayor de la Embarcación M/T Luis Cáseres de Arismendi, para la instalación del Sistema de Comunicación Satelital Simón Bolívar y Migración del Sistema de Control de Carga De la empresa Noruega Kongsberg. Cargo Control System and Engine Control System. Analista superior de tecnologías de la información enero de 2012 - enero de 2014 (2 años 1 mes) Falcón, Venezuela Atención exclusiva del Negocio Marítimo en el área TI para la filial PDVMARINA. Coordinación de atención de servicios de la Plataforma de escritorio, asesorías para los equipos de ayuda de navegación ECDIS, BNWAS, COMUNICACIÓN SATELITAL equipos SEATEL, MARLINK, visualización y evaluación de nuevas tecnologías y proyectos (Diques menores y Mayores). A nivel nacional (Falcón, Zulia, Carabobo, Miranda, La Guaira, Anzoátegui, Amazonas, Bolívar) e Internacional. Supervisor de soporte de TI enero de 2011 - diciembre de 2011 (1 año) Punta Cardón, Falcón, Venezuela Coordinador de las operaciones de Soporte Técnico en sitio Ti para para un dimensionamiento de 4000 usados aproximadamente, de toda la plataforma de escritorio, Especialista en Win XP, herramientas administrativas, instalación de aplicaciones del negocio, Incidentes de hardware y software para PC, sistemas de impresión Láser, escáner, Laptops. Atención de las Embarcaciones de la empresa filial PDVMARINA S.A. en las mismas áreas de soporte. Supervisor de centro de atención telefónica Page 2 of 5enero de 2008 - diciembre de 2010 (3 años) Amuay, Falcón, Venezuela Coordinar operaciones del Centro de Servicios (Call center) del Centro de Refinación Paraguana, con un alcance de 6000 usuarios potenciales para una fuerza labor máxima de 14 analistas de atención. Labores realizadas: Definición y manejo de indicadores, control y seguimiento de indicadores de gestión como % de Efectividad, % de abandono, % de disponibilidad, gestión del analista, entre otros. Administración de herramientas de gestión como Symposium, IVR para configuración de menús de atención y auto servicios, entre otros. Divididos en tres grandes unidades Atención Telefónica, Atención de Correo y Soporte Extendido (Remoto). Ingeniero de proyecto noviembre de 2006 - diciembre de 2007 (1 año 2 meses) Paraguana, Venezuela Coordinación operativa (Ejecución e implantación) del proyecto de Actualización Tecnológica de la Infraestructura de Informática del Centro de Refinación Paraguana. Alcanzando el 100% de la curva de avance de esta fase. Con un alcance de reemplazo de 2200 estaciones de trabajo, realizando todo el proceso de activos de un equipo de la corporación. Recepción, Verificación, Serialización, Capitalización, Preparación, Pruebas, Reemplazo e Instalación, Garantía, Desincorporación y Almacenamiento. Supervisor de soporte de TI octubre de 2005 - noviembre de 2006 (1 año 2 meses) Amuay, Falcón, Venezuela Soporte Técnico en sitio Ti para para un dimensionamiento de 4000 usados aproximadamente, de toda la plataforma de escritorio, Especialista en Win XP, herramientas administrativas, instalación de aplicaciones del negocio, Incidentes de hardware y software para PC, sistemas de impresión Láser, escáner, Laptops. Atención de las Embarcaciones de la empresa filial PDVMARINA S.A. en las mismas áreas de soporte. Analista de soporte para TI septiembre de 2003 - septiembre de 2005 (2 años 1 mes) Punta Cardón, Falcón, Venezuela Soporte Técnico en sitio TI. Especialista en WinXP. Herramientas administrativas. Instalación de aplicaciones del negocio. Incidentes de hardware y software para PC. Sistemas de impresión Láser, escáner, Laptops. Atención de las Embarcaciones de la empresa filial PDVMARINA S.A. en las mismas áreas de soporte. Y&A Consultants & Associates Analista de sistemas abril de 2003 - agosto de 2003 (5 meses) Punta Cardón, Falcón, Venezuela Migración de la plataforma de escritorio. Soporte TI. Preparación de imágenes GHO para Windows Xp. Certificación de funcionamiento de nuevos equipos. Migración de plataforma, data, aplicaciones, perfiles y periféricos. Certificación y aprobación de migraciones realizadas. IPtel C.A Analista de soporte para TI diciembre de 2002 - mayo de 2003 (6 meses) Falcón, Venezuela Encargado del Área Comercial y Técnica en el estado Falcón. Representante exclusivo Ericsson. Analista Técnico de Centrales Telefónicas Ericsson MD110. Redes de datos y voz. Supervisor General de Centro de Comunicación para la Empresa Movistar. Informática Gerencial, INFOGESA Analista de soporte para TI en Shell Venezuela S.A noviembre de 2002 - diciembre de 2002 (2 meses) Maracaibo, Zulia, Venezuela Analista Floworker. Migración de estaciones de trabajo, Respaldo y Recuperación de data. Instalación y recuperación de estaciones de trabajo. Soporte de red telefónica. Polipropilenos de Venezuela, S.A. Propilven Analista de soporte para TI junio de 2002 - noviembre de 2002 (6 meses) Maracaibo, Zulia, Venezuela Analista de soporte para TI (Pasante) enero de 2000 - agosto de 2000 (8 meses) Maracaibo, Zulia, Venezuela Soporte a Usuarios. Ayuda de escritorio (Registro de incidencias y Requerimientos). Administración de Central Telefónica Ericsson MD-110. Administrador de Radio Enlace (Radio Ericsson Quadralink). Administración de Servidor NT para Acceso Remoto Tivoli. Administrador de Servicios de correo MS Exchange. Administrador de Servidor UNIX. Polipropilenos de Venezuela, S.A. Propilven Analista de soporte para TI (Pasante) enero de 2000 - agosto de 2000 (8 meses) Maracaibo, Zulia, Venezuela Soporte a Usuarios. Ayuda de escritorio (Registro de incidencias y Requerimientos). Administración de Central Telefónica Ericsson MD-110. 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