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Freelancer chinese>italian translator. Mainly focus on commercial translation, web content, advertising and blog.

October 2016 – March 2018
Guest Relation Manager in 长风凯莱酒店 Gloria Plaza Hotel located in Guangzhou (China).
Main responsibilities:
-    Establish friendly relationships with hotel clients and ensure high guests’ satisfaction level
-    Monitor daily check-in and check-out procedures
-    Promote the hotel amenities and services
-    Meet guests’ requirements and promptly deal with complains
-    Promote and maintain good public relation
-    Ensure personalized service according to guests’ different kind of needs, requirement and expectation
-    Analyze customer feedback suggesting effective ways to improve the service
-    Coordinate and manage communication between guest and staff using different languages and communication skills
-    Cooperate with different hotel department to provide an efficient service
-    Train and enhance staff’s english skills
-    Translate document and promotional article launched by the official hotel account in WeChat
-    Assist the guests during the breakfast and the dinner in the western restaurant to ensure an overall confortable experience

January 2016 – June 2016
English teacher in the nursery school “Madonna del Passo” located in Avezzano (AQ)

19 October 2015
Consecutive interpreter for chinese audience during the HACCP course held by ASL (Local Health Authority) of Avezzano in the restaurant “Happy Wok” located in Avezzano (Italy). Italian-Chinese translation of all the material related to the course

23 September 2015
Interpreter for the delegation Bank of China of Beijing in the "Forum PMI per gli Investimenti e il Commercio tra Italia e Cina" (“Forum Small and Medium Companies for the Investment and the Commerce between Italy and China”) at the Sole 24 Ore located in Milano

March – June 2015
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