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Mi enfoque es entregar resultados concretos que mejoren la operatividad y rentabilidad de las empresas","canEdit":false,"editUrl":"https://www.workana.com/freelancer/41dc0ccf046bf5eca971ed91102df5b5/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"1. CONSULTOR INDEPENDIENTE EN INTELIGENCIA DE NEGOCIOS
Enero 2014 a la fecha.
Valor Agregado:
- Transformé los datos de mis clientes en información clave para la toma de decisiones estratégicas, optimizando la eficiencia operativa y mejorando la rentabilidad de diversos negocios. Mi enfoque en Power BI y Power Pivot permitió la creación de modelos que facilitaran la visualización de KPIs, tableros de control de procesos y auditoria y otros indicadores cruciales para la toma de deciciones de los clientes.

Logros clave:
- Implementé soluciones ETL personalizadas con SQL Server, Power Query, Comandos DOS y Power Shell, mejorando la calidad y disponibilidad de los datos para análisis más precisos y en tiempo real.
- Ayudé a reducir los tiempos de toma de decisiones mediante la automatización de reportes, procesos manuales y la creación de modelos estrella, métricas dinámicas en DAX y despliegue en dashboards Excel y Power BI.
- Optimizé los sistemas ERP y POS de varios clientes, aumentando su eficiencia operativa y contribuyendo a una mayor rentabilidad.
- Mejoré la comunicación entre áreas técnicas y operativas de los clientes, facilitando la alineación de los objetivos de negocio con las capacidades tecnológicas.
- Automatice proceso de integracion entres sistemas haciendo uso de herramientas de Intelgencia de Negocios

2. MVM Ingeniería de Software – Director de Proyectos
(Enero 2013 - Diciembre 2013)

Valor agregado:
- Mi rol como director de proyectos me permitió dirigir y coordinar la implementación de soluciones tecnológicas para el sector de la restauración, específicamente la integración del sistema de punto de venta Aloha en múltiples cadenas de restaurantes. Esto contribuyó a una transición fluida y eficiente, adaptando las soluciones a las operaciones diarias de los clientes.

Logros clave:
- Lideré la implementación del sistema Aloha POS, cumpliendo con los plazos y objetivos del proyecto, lo que mejoró la eficiencia operativa de los restaurantes al integrarse exitosamente con sus operaciones.
- Gestioné cambios y adaptaciones del sistema de punto de venta a las necesidades específicas de cada cliente, minimizando las interrupciones operativas y garantizando una transición sin problemas.
- Aseguré que todas las actualizaciones y ajustes fueran implementados sin afectar la continuidad del servicio, mejorando la satisfacción del cliente y la fiabilidad del sistema.

3. Soluciones Fourgen S.A. – Gerente de Servicio al Cliente
(Febrero 1993 - Diciembre 2012)

Valor agregado:
Durante mi gestión, implementé estrategias para optimizar el servicio al cliente, reduciendo tiempos de respuesta y mejorando la calidad en la entrega de proyectos. Mi enfoque en la mejora continua y el liderazgo de equipos permitió incrementar significativamente la satisfacción y eficiencia operativa de los clientes.

Logros clave:
- Satisfacción del cliente: Implementé procesos de atención al cliente que incrementaron la satisfacción en un 20%, basados en encuestas de retroalimentación post-venta.
- Reducción de errores: Supervisé la calidad de los entregables y los estándares de servicio, logrando una reducción del 15% en los errores de entrega y asegurando que todos los proyectos cumplieran con los requisitos del cliente.
- Mejora en la eficiencia operativa: Gestioné proyectos de implementación de software y tecnología que resultaron en un 25% de mejora en la eficiencia operativa de los clientes.
- Gestión de indicadores: Implementé un sistema de indicadores de gestión que mejoró la productividad del equipo en un 18% y permitió decisiones informadas sobre el desempeño.
- Reducción de tiempos de respuesta: Tomé acciones correctivas basadas en el análisis de indicadores, reduciendo los tiempos de respuesta en un 30% y mejorando la resolución de incidencias.
- Capacitación del personal: Logré un 25% de mejora en la resolución autónoma de problemas mediante la capacitación continua del personal de servicio, lo que aumentó la eficiencia operativa y la autonomía del equipo.
- Mejora de procesos: Realicé auditorías periódicas que resultaron en una reducción del 20% en los tiempos de resolución de problemas, optimizando la experiencia del cliente y mejorando la calidad del servicio.","rawText":"1. CONSULTOR INDEPENDIENTE EN INTELIGENCIA DE NEGOCIOS Enero 2014 a la fecha. Valor Agregado: - Transformé los datos de mis clientes en información clave para la toma de decisiones estratégicas, optimizando la eficiencia operativa y mejorando la rentabilidad de diversos negocios. Mi enfoque en Power BI y Power Pivot permitió la creación de modelos que facilitaran la visualización de KPIs, tableros de control de procesos y auditoria y otros indicadores cruciales para la toma de deciciones de los clientes. Logros clave: - Implementé soluciones ETL personalizadas con SQL Server, Power Query, Comandos DOS y Power Shell, mejorando la calidad y disponibilidad de los datos para análisis más precisos y en tiempo real. - Ayudé a reducir los tiempos de toma de decisiones mediante la automatización de reportes, procesos manuales y la creación de modelos estrella, métricas dinámicas en DAX y despliegue en dashboards Excel y Power BI. - Optimizé los sistemas ERP y POS de varios clientes, aumentando su eficiencia operativa y contribuyendo a una mayor rentabilidad. - Mejoré la comunicación entre áreas técnicas y operativas de los clientes, facilitando la alineación de los objetivos de negocio con las capacidades tecnológicas. - Automatice proceso de integracion entres sistemas haciendo uso de herramientas de Intelgencia de Negocios 2. MVM Ingeniería de Software – Director de Proyectos (Enero 2013 - Diciembre 2013) Valor agregado: - Mi rol como director de proyectos me permitió dirigir y coordinar la implementación de soluciones tecnológicas para el sector de la restauración, específicamente la integración del sistema de punto de venta Aloha en múltiples cadenas de restaurantes. Esto contribuyó a una transición fluida y eficiente, adaptando las soluciones a las operaciones diarias de los clientes. Logros clave: - Lideré la implementación del sistema Aloha POS, cumpliendo con los plazos y objetivos del proyecto, lo que mejoró la eficiencia operativa de los restaurantes al integrarse exitosamente con sus operaciones. - Gestioné cambios y adaptaciones del sistema de punto de venta a las necesidades específicas de cada cliente, minimizando las interrupciones operativas y garantizando una transición sin problemas. - Aseguré que todas las actualizaciones y ajustes fueran implementados sin afectar la continuidad del servicio, mejorando la satisfacción del cliente y la fiabilidad del sistema. 3. Soluciones Fourgen S.A. – Gerente de Servicio al Cliente (Febrero 1993 - Diciembre 2012) Valor agregado: Durante mi gestión, implementé estrategias para optimizar el servicio al cliente, reduciendo tiempos de respuesta y mejorando la calidad en la entrega de proyectos. Mi enfoque en la mejora continua y el liderazgo de equipos permitió incrementar significativamente la satisfacción y eficiencia operativa de los clientes. 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