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Gestion de incidencias de forma oportuna y precisa, seguimiento a los clientes para determinar áreas de mejora.

Project Manager certificado en scrum metodologia para gestion de proyectos. encargado del análisis de requerimientos, documentación del proyecto y finalmente la entrega. gestionando las diferentes actividades, comunicaciones entre las diferentes partes invlucradas en el proyecto apoyando a las responsabilidades para el cumplimiento exitoso de las metas en el proyecto. cuento con las habilidades y conocimientos para aportar en el proyecto logrando optimizar procesos de la compañia siempre buscando la mejora continua

Cetificaciones en:

Seguridad de la informacion,
Testing de software para evaluar desempeño y calidad del softwre
Metodología scrum para la gestión de proyectos.","rawText":"Soy tecnologo e ingeniero de sistemas. con experencia de mas de 6 años en diferentes areas de tecnología como agente de soporte técnico a usuarios brindando soluciones a diferentes requerimientos por medio de diferentes herramientas Software ERP/CRM. Gestion de incidencias de forma oportuna y precisa, seguimiento a los clientes para determinar áreas de mejora. Project Manager certificado en scrum metodologia para gestion de proyectos. encargado del análisis de requerimientos, documentación del proyecto y finalmente la entrega. gestionando las diferentes actividades, comunicaciones entre las diferentes partes invlucradas en el proyecto apoyando a las responsabilidades para el cumplimiento exitoso de las metas en el proyecto. cuento con las habilidades y conocimientos para aportar en el proyecto logrando optimizar procesos de la compañia siempre buscando la mejora continua Cetificaciones en: Seguridad de la informacion, Testing de software para evaluar desempeño y calidad del softwre Metodología scrum para la gestión de proyectos.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/403a75360eccabfd21a13a808256fffa/profile/description","g11n":{"edit":"Editar","save":"Guardar","cancel":"Cancelar","warning":"Cuidado: No compartas datos de contacto o podrás ser bloqueado.","expandText":"Ver más detalles","collapseText":"retraer","placeholder":"Sintentiza en pocas palabras aquello que mejor te define como profesional. Muestra al mundo lo que puedes brindar para darle dirección a tu carrera freelance. Ej: Diseñador de imagen y sonido especialista en videos institucionales y retoque fotográfico"},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Historia laboral","dangerouslyWillBeRenderAsHtml_text":"Líder de Soporte IT

Coordinación y liderazgo del equipo de soporte técnico, garantizando la resolución eficiente de incidencias y el mantenimiento de la infraestructura tecnológica.

Desarrollo y ejecución de planes de formación para el equipo de soporte, mejorando la calidad del servicio prestado.

Ingeniero de Sistemas

Diagnóstico y resolución de problemas técnicos en sistemas, asegurando la operatividad de los servicios críticos de la organización.

Mantenimiento preventivo y correctivo de sistemas, ofreciendo soporte de segundo y tercer nivel.

Colaboración en proyectos de actualización tecnológica, incluyendo migraciones de servidores y optimización de la infraestructura IT.

Administración de CRM/ERP

Configuración y personalización de sistemas CRM/ERP, optimizando la gestión de las relaciones con los clientes y los procesos empresariales.

Análisis y gestión de datos para mejorar las estrategias de negocio, garantizando la integridad y seguridad de la información.

Formación de usuarios y soporte técnico en el uso de estas herramientas, asegurando su correcta utilización y maximizando el retorno de la inversión.
Seguridad de la Información en las Organizaciones

Implementación de políticas y procedimientos de seguridad de la información basados en estándares internacionales como ISO 27001.
Evaluación de riesgos de seguridad y gestión de incidentes, protegiendo los activos de información de la organización.
Desarrollo de programas de concienciación sobre seguridad para empleados, promoviendo una cultura de protección de la información.

Atención al Cliente en E-commerce

Gestión de consultas, quejas y solicitudes de clientes a través de múltiples canales, ofreciendo un servicio excepcional y soluciones rápidas.

Optimización de procesos de atención al cliente para mejorar la experiencia de usuario y fidelizar a los clientes.

Supervisión de devoluciones y reclamaciones, asegurando la satisfacción del cliente y la eficiencia operativa.
Gestión de Datos en Tiendas Virtuales

Mantenimiento y actualización de catálogos de productos, precios y descripciones en tiendas virtuales.

Scrum Master

Facilitación de ceremonias ágiles, asegurando el cumplimiento de los principios Scrum y el desarrollo continuo del equipo.

Resolución de impedimentos y mejora de la comunicación entre los miembros del equipo para aumentar la productividad.

Fomento de una cultura de aprendizaje y mejora continua, impulsando la entrega de valor al cliente en cada sprint.

Project Manager

Planificación, ejecución y cierre de proyectos tecnológicos, Colaboración con stakeholders para definir objetivos y asegurar que se cumplan las expectativas y plazos establecidos. Supervisión del progreso del proyecto mediante herramientas de gestión como Jira, generando reportes y tomando decisiones basadas en datos.","rawText":"Líder de Soporte IT Coordinación y liderazgo del equipo de soporte técnico, garantizando la resolución eficiente de incidencias y el mantenimiento de la infraestructura tecnológica. Desarrollo y ejecución de planes de formación para el equipo de soporte, mejorando la calidad del servicio prestado. Ingeniero de Sistemas Diagnóstico y resolución de problemas técnicos en sistemas, asegurando la operatividad de los servicios críticos de la organización. Mantenimiento preventivo y correctivo de sistemas, ofreciendo soporte de segundo y tercer nivel. Colaboración en proyectos de actualización tecnológica, incluyendo migraciones de servidores y optimización de la infraestructura IT. Administración de CRM/ERP Configuración y personalización de sistemas CRM/ERP, optimizando la gestión de las relaciones con los clientes y los procesos empresariales. Análisis y gestión de datos para mejorar las estrategias de negocio, garantizando la integridad y seguridad de la información. Formación de usuarios y soporte técnico en el uso de estas herramientas, asegurando su correcta utilización y maximizando el retorno de la inversión. Seguridad de la Información en las Organizaciones Implementación de políticas y procedimientos de seguridad de la información basados en estándares internacionales como ISO 27001. Evaluación de riesgos de seguridad y gestión de incidentes, protegiendo los activos de información de la organización. 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