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Demandas de suporte a área comercial: Devolutivas por e-mail para a área comercial referente ao
credenciamento/cadastro PF ou PJ, abertura de chamados, mudança de carteira dos executivos, analise
de contratos de acordo comercial e sua efetivação no sistema, alteração cadastral (enedereço, conta de
recebimento, quadro societário e etc.).

Demandas de escalonamentos: Devolutivas por e-mail para a área comercial, referente a tratativas de
casos especiais e tratamento de demandas quando estão fora do prazo ou quando não foram atendidas
completamente pelo atendimento.

Atendimento ativo: Ligação para clientes PF ou PJ churn (clientes que deixaram de utilizar os serviços ou
diminuiu o fluxo), visando entender como está o relacionamento, oferecendo soluções personalizadas que
ajudem a melhorar o resultado do negócio de cada um deles, impulsionando suas vendas e resultados.
Abertura de chamados, negociação e renegociação de contratos, tirar dúvidas sobre canais digitais (app,
site, whatsApp, chat) e alteração cadastral.

TELEPERFORMANCE A SERVIÇO DA REDE/ITAÚ
Cargo aditivo de Assistente operacional - Tirar dúvidas de experts, assumir ligações quando o cliente solicita apoio do supervisor da área,
tratamento de escalonamento, solucionar demandas que fogem do fluxo e dos procedimentos junto a
áreas internas como BackOffice, logística e precificação. Aplicar feedbacks em experts de acordo com o
resultado de NPS.

ITAÚ
Atuação na Rede de Agências, sendo responsável pelo atendimento aos clientes, orientando sobre
produtos bancários e gerando novos negócios, vendas;
Atendimento consultivo para garantir excelência no atendimento e monitorar os indicadores;
Uso de canais remotos para comercialização de produtos e serviços;
Cobrança;
Acompanhar o cenário econômico, tendências do mercado e indicadores financeiros;
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