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Soy una profesional experimentada en la gestión y optimización de servicios TI, con una trayectoria destacada en la implementación de mejores prácticas y metodologías internacionales como ITIL y COBIT. Mi experiencia incluye la dirección de mesas de ayuda, gestión de proyectos y auditoría, con un enfoque en la mejora continua y la optimización de procesos.
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Indudata (Sep 2019 - Dic 2020): Consultor de Servicios TI. Aseguré el cumplimiento de SLA y mejoré continuamente los procesos de TI para el Ministerio de Educación Nacional de Colombia.
-Logro: Mejoramiento continuo de los procesos de servicios de TI.

Visión Software (Jul 2019 - Mar 2020): Gerente de Proyectos. Definí y medí puntos clave en la gestión de servicios, aplicando ITIL, Lean y Six Sigma.
-Logros: Incremento del 90% en los SLA, optimización de la herramienta ServiceDesk, y transformación de procesos.

Agilitix (Ago 2017 - Abr 2018): Gerente de Servicios. Implementé acciones de mejora continua y gestioné contratos y presupuestos.
-Logros: Reducción de costos operativos y mejora en la atención al cliente mediante optimización de procesos.

REDCOM (Jul 2010): Auditora ITIL. Validé y logré la implementación exitosa de procesos TI según ISO 20000.
-Logro: Implementación efectiva conforme a la norma ISO 20000.

OESIA (Sep 2009 - Mar 2010): Líder de Mesa de Ayuda. Gestioné el equipo y optimicé procesos para el Proyecto SENA.
-Logros: Incremento del 20% en SLA, mejora de procesos de CMDB y DML, y generación de soluciones eficaces.

SONDA (Abr 2004 - Mar 2009): Coordinadora de Proyecto de Segundo Nivel. Diseñé e implementé procesos basados en ITIL y COBIT.
-Logros: Mejora del 30% en SLA, optimización de vistas en ServiceDesk y mejora en procesos para Telefónica Móviles Colombia S.A.

Comprometido con la excelencia y la mejora continua, aporto un historial comprobado de resultados y optimización en la gestión de servicios TI.","rawText":"Consultor de Servicios TI con más de 12 años de experiencia Soy una profesional experimentada en la gestión y optimización de servicios TI, con una trayectoria destacada en la implementación de mejores prácticas y metodologías internacionales como ITIL y COBIT. Mi experiencia incluye la dirección de mesas de ayuda, gestión de proyectos y auditoría, con un enfoque en la mejora continua y la optimización de procesos. Menciono los proyectos mas relevantes con cada uno de sus funciones y logro obtenido. Indudata (Sep 2019 - Dic 2020): Consultor de Servicios TI. Aseguré el cumplimiento de SLA y mejoré continuamente los procesos de TI para el Ministerio de Educación Nacional de Colombia. -Logro: Mejoramiento continuo de los procesos de servicios de TI. Visión Software (Jul 2019 - Mar 2020): Gerente de Proyectos. Definí y medí puntos clave en la gestión de servicios, aplicando ITIL, Lean y Six Sigma. -Logros: Incremento del 90% en los SLA, optimización de la herramienta ServiceDesk, y transformación de procesos. Agilitix (Ago 2017 - Abr 2018): Gerente de Servicios. Implementé acciones de mejora continua y gestioné contratos y presupuestos. -Logros: Reducción de costos operativos y mejora en la atención al cliente mediante optimización de procesos. REDCOM (Jul 2010): Auditora ITIL. Validé y logré la implementación exitosa de procesos TI según ISO 20000. -Logro: Implementación efectiva conforme a la norma ISO 20000. OESIA (Sep 2009 - Mar 2010): Líder de Mesa de Ayuda. Gestioné el equipo y optimicé procesos para el Proyecto SENA. -Logros: Incremento del 20% en SLA, mejora de procesos de CMDB y DML, y generación de soluciones eficaces. SONDA (Abr 2004 - Mar 2009): Coordinadora de Proyecto de Segundo Nivel. Diseñé e implementé procesos basados en ITIL y COBIT. -Logros: Mejora del 30% en SLA, optimización de vistas en ServiceDesk y mejora en procesos para Telefónica Móviles Colombia S.A. Comprometido con la excelencia y la mejora continua, aporto un historial comprobado de resultados y optimización en la gestión de servicios TI.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/178d1bb738294234ecd0967968ef215e/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Adriana C.","companyId":5502932,"companyHash":"178d1bb738294234ecd0967968ef215e","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"ES","name":"Spain","class":"flag flag-es","url":"https://www.workana.com/freelancers/spain?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"€ 14.00","isSet":true,"currency":"EUR","amount":"14.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in IT & Programming"},"public":true,"clarificationText":"Allowed formats:
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