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Como certificada en Atención al cliente y servicios , Idioma Español Nativo , cuento con un historial probado de éxito.
Mi enfoque esta en el servicio al Cliente, se la importancia de atender a un cliente con vocación de servicio.
Específicamente las tareas realizadas, responder dudas de PEDIDOS E INCIDENCIAS de los clientes a través del Whatsapp Web, Llamadas a clientes a través de centralitas como Zadarma/ColudTalk/KrispCall, respondiendo Correo Electrónico usando plantillas ya diseñadas para dar respuesta personalizadas con toque humano y oportunas según el caso.

1. Estoy alineada con las principales plataformas de Gestión de clientes CRM, manejo de pedidos, devoluciones, incidencias y novedades en las Plataformas CODIFY, DROPI, DROPEA, SHOPIFY , STOCKAGO ,BEEPING.
2. Estoy alineada con el manejo y uso de la PLATAFORMA DE CORREOS EXPRESS , cargando las direcciones correctamente, específicamente país ESPAÑA.
3. Conozco el método contra Reembolso (COD).
4. Manejo con destreza las Incidencias, pueden ser por Ausencias que son las más comunes, o retraso en la entrega por parte de las Empresa de Reparto (Transportadoras Mrw, Correo Express, Tipsa y GLS) , por lo que puedo manejarlas para resolver con las empresas transportadoras sin incomodar al cliente.
Cuando trabaje con Beeping gestione directamente con la Empresa de Correos Express las incidencias de los clientes.
Las incidencias por lo general son por Ausencias de los clientes , y en ocasiones hay inconsistencia de información entre lo que comenta el cliente y los repartidores, se lidiar con estos requerimientos y evito incomodar al cliente buscando siempre resolver y ganar la entrega.
5. Elaboración de registro de casos en Excel, para efecto de auditoria y seguimiento de los pedidos y sus despachos.
6. Estoy alineada con los procesos de Atención al cliente, logística y manejo de situaciones difíciles. Se como manejar la atención de un cliente por llamadas, WhatsApp , contestación de correos corporativos, todo esto, de manera dinámica y diligente, para captar su atención y concretar de forma resolutiva y eficiente.
7. Mis habilidades más importantes, Responsable, planificada, resolutiva, colaboradora, proactiva, comunicativa, cumplo normas y procedimientos a cabalidad, estas son algunas de mis habilidades que he perfeccionado a lo largo de mi carrera, chequea mi historial y certificados.
8. Además, estoy segura de que cumpliré con todas sus expectativas y, si me das la oportunidad, cuente con mi enfoque proactivo y ética de trabajo excepcional.
Estoy lista para trabajar juntos,
Espero tu respuesta pronto.
Ylianna Rivas","rawText":"He estado al frente de la Atención y servicio al cliente en E-COMMERCE, específicamente en atención de pedidos, devoluciones e incidencias, País España. Como certificada en Atención al cliente y servicios , Idioma Español Nativo , cuento con un historial probado de éxito. Mi enfoque esta en el servicio al Cliente, se la importancia de atender a un cliente con vocación de servicio. Específicamente las tareas realizadas, responder dudas de PEDIDOS E INCIDENCIAS de los clientes a través del Whatsapp Web, Llamadas a clientes a través de centralitas como Zadarma/ColudTalk/KrispCall, respondiendo Correo Electrónico usando plantillas ya diseñadas para dar respuesta personalizadas con toque humano y oportunas según el caso. 1. Estoy alineada con las principales plataformas de Gestión de clientes CRM, manejo de pedidos, devoluciones, incidencias y novedades en las Plataformas CODIFY, DROPI, DROPEA, SHOPIFY , STOCKAGO ,BEEPING. 2. Estoy alineada con el manejo y uso de la PLATAFORMA DE CORREOS EXPRESS , cargando las direcciones correctamente, específicamente país ESPAÑA. 3. Conozco el método contra Reembolso (COD). 4. Manejo con destreza las Incidencias, pueden ser por Ausencias que son las más comunes, o retraso en la entrega por parte de las Empresa de Reparto (Transportadoras Mrw, Correo Express, Tipsa y GLS) , por lo que puedo manejarlas para resolver con las empresas transportadoras sin incomodar al cliente. Cuando trabaje con Beeping gestione directamente con la Empresa de Correos Express las incidencias de los clientes. Las incidencias por lo general son por Ausencias de los clientes , y en ocasiones hay inconsistencia de información entre lo que comenta el cliente y los repartidores, se lidiar con estos requerimientos y evito incomodar al cliente buscando siempre resolver y ganar la entrega. 5. Elaboración de registro de casos en Excel, para efecto de auditoria y seguimiento de los pedidos y sus despachos. 6. Estoy alineada con los procesos de Atención al cliente, logística y manejo de situaciones difíciles. Se como manejar la atención de un cliente por llamadas, WhatsApp , contestación de correos corporativos, todo esto, de manera dinámica y diligente, para captar su atención y concretar de forma resolutiva y eficiente. 7. Mis habilidades más importantes, Responsable, planificada, resolutiva, colaboradora, proactiva, comunicativa, cumplo normas y procedimientos a cabalidad, estas son algunas de mis habilidades que he perfeccionado a lo largo de mi carrera, chequea mi historial y certificados. 8. Además, estoy segura de que cumpliré con todas sus expectativas y, si me das la oportunidad, cuente con mi enfoque proactivo y ética de trabajo excepcional. Estoy lista para trabajar juntos, Espero tu respuesta pronto. Ylianna Rivas","canEdit":false,"editUrl":"https://www.workana.com/freelancer/03de631e897f08cdc6f7c54dcb6bd945/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"A lo largo de mi carrera he estado al frente en la supervisión directa de equipos de trabajo de forma presencial y remota. Me considero una profesional integral, he tenido la oportunidad de liderar Equipos de Trabajo.
A continuación detallo los diferentes roles que he desempeñado durante mis 20 años de experiencia.
Roles Desempeñados:
1. Gerencia: Evaluación y medición de tiempo para cumplimiento efectivo de metas semanales, gestión, manejo del personal multidisciplinario de las áreas Ventas, cobranza, administración y operaciones, supervisión de inventarios y dotación de insumos.
Habilidades: Coordinación multi tareas, atención personaliza a PYME, manejo efectivo del tiempo, planificación estratégica, entre otras.
2. Supervisión: Integración con Equipos de alto desempeño, con supervisores de distintas sucursales, elaboración de informes de gestión entregados directamente a la alta Gerencia, medición del trabajo bajo cumplimiento de metas.
Habilidades: Atención al detalle, escucha activa, trabajo en equipo, presentaciones, coordinación de tareas, entre otras.
3. Coordinación: Inducción al personal de nuevo ingreso en área de telemercadeo, en lo que respecta a portafolio de productos y manejo de sistema de facturación, elaboración del speak de bienvenida al cliente. Manejo de personal, manejo de software adaptados a puestos de ejecución, intranet. Elaboración de Manual de descripción de tareas de los puestos del Departamento de Ventas.
Habilidades: Estrategias de marketing, llamadas en frio, comunicaciones por correo, hablar en público, instructor, Excel, Microsoft office, ventas, entre otras.
4. Recepción: Atención personalizada a clientes potenciales, coordinación de la logística en sala de espera (Refrigerio/Transporte) mientras fueran atendidos por el departamento respectivo.
Atención de llamadas telefónicas, manejo de agenda-calendario a Gerentes y Supervisores.
Habilidades: Manejo del Tiempo, Atención de clientes, escalamiento de requerimientos entre gerencias.
Comunicación, Servicio al cliente, comunicación por correo electrónico, entre otras.","rawText":"A lo largo de mi carrera he estado al frente en la supervisión directa de equipos de trabajo de forma presencial y remota. Me considero una profesional integral, he tenido la oportunidad de liderar Equipos de Trabajo. A continuación detallo los diferentes roles que he desempeñado durante mis 20 años de experiencia. Roles Desempeñados: 1. Gerencia: Evaluación y medición de tiempo para cumplimiento efectivo de metas semanales, gestión, manejo del personal multidisciplinario de las áreas Ventas, cobranza, administración y operaciones, supervisión de inventarios y dotación de insumos. Habilidades: Coordinación multi tareas, atención personaliza a PYME, manejo efectivo del tiempo, planificación estratégica, entre otras. 2. Supervisión: Integración con Equipos de alto desempeño, con supervisores de distintas sucursales, elaboración de informes de gestión entregados directamente a la alta Gerencia, medición del trabajo bajo cumplimiento de metas. Habilidades: Atención al detalle, escucha activa, trabajo en equipo, presentaciones, coordinación de tareas, entre otras. 3. Coordinación: Inducción al personal de nuevo ingreso en área de telemercadeo, en lo que respecta a portafolio de productos y manejo de sistema de facturación, elaboración del speak de bienvenida al cliente. Manejo de personal, manejo de software adaptados a puestos de ejecución, intranet. Elaboración de Manual de descripción de tareas de los puestos del Departamento de Ventas. Habilidades: Estrategias de marketing, llamadas en frio, comunicaciones por correo, hablar en público, instructor, Excel, Microsoft office, ventas, entre otras. 4. Recepción: Atención personalizada a clientes potenciales, coordinación de la logística en sala de espera (Refrigerio/Transporte) mientras fueran atendidos por el departamento respectivo. Atención de llamadas telefónicas, manejo de agenda-calendario a Gerentes y Supervisores. Habilidades: Manejo del Tiempo, Atención de clientes, escalamiento de requerimientos entre gerencias. Comunicación, Servicio al cliente, comunicación por correo electrónico, entre otras.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/03de631e897f08cdc6f7c54dcb6bd945/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Ylianna Y. R. R.","companyId":7711095,"companyHash":"03de631e897f08cdc6f7c54dcb6bd945","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"VE","name":"Venezuela","class":"flag flag-ve","url":"https://www.workana.com/freelancers/venezuela?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 6.00","isSet":true,"currency":"USD","amount":"6.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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