About this project
admin-support / virtual-assistant-1
Open
Project overview
• Excellent written and verbal English communication skills. • Familiarity with customer service software and plugins. • Ability to work independently and to function as part of a team. • Proficiency in typing and basic computer skills. • Demonstrated experience in customer service or a related field. • Strong problem-solving and analytical skills. • Time-management and organizational skills. • Knowledge of product and industry-specific terminology. • Ability to defuse difficult customer situations and work under pressure. • Flexibility and adaptability to changing technology and processes. • Attention to detail and accuracy in data entry and record keeping. • Positive and upbeat attitude in customer interactions. • Knowledge of multiple languages is a plus. • Managing various lists of outbound calls to reactivate. • Ensuring all appointments are phoned and confirmed in line with CliniCalls protocols. • Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity. • Work toward maintaining a high attendance conversion rate within the clinics. • Ensure deposits are paid for all appointments in the schedule on booking. • Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential. • Performs other general administrative tasks as directed by the Operations manager.
Category Admin Support
Subcategory Virtual Assistant
Project size Large
Is this a project or a position? Project
Required availability Full time
Project duration More than 6 months
Skills needed