Technical Support Representative

Join Our Team as a Technical Support Representative - VPN Company

Are you passionate about technology and providing exceptional customer support? Do you want to be a part of a renowned VPN company that values your skills and dedication? If so, we have an exciting opportunity for you!

Position: Technical Support Representative
Company: Astrill vpn
Location: Remote job/Virtual
Shifts: 3 Different Shifts/Rotations
Salary: Competitive, commensurate with experience
Qualifications: Bachelor's Degree in IT, Excellent Communication, Fast Typing Skills

About Us:
Astrill is a leading name in the VPN industry, committed to providing secure and seamless online experiences to our users. We are expanding our team and are seeking dedicated Technical Support Representatives to join us in our mission.

Job Description:
As a Technical Support Representative at Astrill, you will play a crucial role in assisting our valued customers with their technical inquiries and issues. Your responsibilities will include:

    Responding to customer queries via various channels, such as chat, email, and phone.
    Troubleshooting technical problems related to our VPN services.
    Guiding customers through the installation and setup of our VPN applications on different devices.
    Providing timely and accurate solutions to ensure customer satisfaction.
    Collaborating with the technical team to address complex issues and escalate when necessary.

Qualifications:

    Bachelor's Degree in Information Technology or related field.
    Excellent verbal and written communication skills.
    Fast and accurate typing skills to engage efficiently with customers through chat and email.
    Strong problem-solving abilities to diagnose and resolve technical issues.
    Customer-oriented mindset with the ability to remain patient and empathetic.
    Ability to adapt to a fast-paced environment and work in shifts.

What We Offer:

    Competitive salary package reflecting your skills and experience.
    Opportunities for professional growth within a dynamic team.
    Comprehensive training on our VPN products and services.
    A supportive and collaborative work environment.
    The chance to contribute to an industry-leading VPN company.

If you're excited about technology, thrive in customer interactions, and meet the qualifications above, we would love to hear from you.

Application Process:
To apply, please send your updated resume and a cover letter highlighting your relevant experience to virtualnetworkservices@gmail.com. In your cover letter, please also mention your availability for different shifts (preferably all) and explain why you're the perfect fit for this role.

Join us in providing top-notch technical support and enhancing online security for users around the world. Take the next step in your career with Astrill. Apply today!