Job Overview
We are looking for a sales associate who would be responsible for helping customers in their buying process. The candidate we are looking for should be results driven, and responsible for generating leads and closing sales. You should be able to resolve customer issues easily as well as ensure maximum customer satisfaction. You will be required to stay up to date with all product features and specifications and maintain the store's visual presentation in high standards. You would be required to make sure that the customers/ guests have a pleasant shopping experience.
Job Responsibilities for Sales Associate
As a Sales Associate, you would be responsible to address customer complaints and turn a frustrated customer into a happy customer while adhering to the company's policies. As our Sales Associate, your main responsibility would be to drive our business success and increase sales. The ideal candidate must be passionate and motivated to join the sales team and maintain the presentation of the sales floor.
Greeting and welcoming customers into the store
Ensuring high level of customer service and satisfaction
Managing financial transactions and operating cash registers as well as balancing drawers
Referring products and required product features to potential customers
Explaining various solutions while aligning with their pain points
Identifying buyer personas
Building and maintaining good customer relationships
Working in collaboration with marketing team to ensure efficient selling of products and services
Conducting market research to analyse and understand customer needs and wants
Preparing report to present any required data
Complying with and maintaining inventory control procedure
Attending sales educational webinars and events
Possessing superior and sufficient product/service knowledge
Directing customer in store to purchase merchandise/use service
Handling returns and exchange of various merchandise
Suggesting ways to improve sales and performance of the business
Sales Associate Job Qualifications
The basic qualifications required to be considered for the position of a Sales Associate include:
Either a Bachelor’s degree in Business Administration, or relevant field
Master degree in a similar discipline preferred
Prior demonstrated experience of at least 1 to 2 years as a Retail Sales Associate, Sales Representative
Positive Attitude
Sales Associate Skills Required
A Sales Associate needs to possess a variety of skills in order to be successful in the work environment - they include both job related technical skills as well as interpersonal traits.
Understanding of sales principles and various customer service practices
Knowledge of customer and market requirements
Ability to overachieve sales quota
Great command Offe, crm and brm tools
experience with telemarketing and digital marketing
proficiency in english for ease in conversation
ability to stand and walk for long periods of time
having hands on experience in pos transactions
understanding of inventor procedures
accuracy and attention to detail
drive to learn and pick up new skills
proven record in successful closure of deals
solid communication and interpersonal skills
basic mathematical skills required
handle customer complaints and queries on time
should have empathy to understand consumer queries a lot bbet
should be a quick learner
work in cross-functional teams to understand product improvements
knowledge of the various industry practices
meticulous and diligent attributes
ability to with professionalism and integrity
excellent people and managerial skills
excellent communication and interpersonal skills
what to expect as a sales associate
to be a sales associate, you must have excellent communication and problem solving
skills.Here’s what you can expect in this role:
A professional appearance
The ability to stand and walk for long periods of time
Superior product knowledge
Expert advice from professionals in the field and industry
Opportunity to manage time and multitask efficiently
Project duration 3 to 6 months