About this project
admin-support / virtual-assistant-1
Open
Project overview
Responsibilities: Guest Communication: Respond promptly to guest inquiries, requests, and concerns via phone, text, and messaging apps. Revenue Management: Monitoring all the properties and ensuring they’re booked based on given metrics. Provide Information: Offer detailed information about our vacation homes, amenities, and local attractions to assist guests in making informed decisions. Booking Assistance: Assist guests with the booking process, including availability checks, rates, and reservation confirmations. Pre-Stay Support: Coordinate pre-stay arrangements, including check-in instructions, key exchanges, and any special requests. Problem Resolution: Address and resolve guest issues or complaints in a professional and timely manner. Post-Stay Follow-up: Gather feedback from guests to ensure their satisfaction and make improvements if necessary. Maintain Guest Records: Keep detailed records of guest interactions and transactions. Team Collaboration: Work closely with our property management and housekeeping teams to ensure a seamless guest experience. Qualifications: Exceptional verbal and written communication skills in English. Understanding how the operations of an entire business function (Marketing, Accounting, Sales, etc.). Willingness to take on multiple responsibilities and learn new skills every day. Polite and hospitable demeanor with a genuine passion for delivering outstanding guest service. Reliable and punctual with strong attention to detail. Ability to handle inquiries efficiently. Proficiency in using communication tools and apps. Previous experience in the hospitality industry or customer service is a plus. Engineering background a plus but not required How to Apply: If you are a motivated and guest-oriented individual who meets the qualifications listed above, we invite you to apply by sending us a message, with a link to your resume and a link of your voice recording through https://vocaroo.com/, not exceeding 1 minute and 30 seconds, introducing yourself, related experience(s), and why we should have you as part of our team.. Benefits: Competitive compensation Opportunity to work in a dynamic and growing vacation home business Training and professional development opportunities A supportive and friendly team environment Flexible hours We look forward to welcoming a Property Manager who will contribute to our mission of providing memorable experiences to our valued guests.
Category Admin Support
Subcategory Virtual Assistant
Project size Large
Is this a project or a position? Project
Required availability Full time
Project duration More than 6 months
Skills needed