Phone Customer Support for e-commerce

Handle the customer support of e-commerce stores for US Customers

Main tasks:
- Answer phone calls, e-mails, and chat requests
- Check inventory and orders' status;
- Clarify product and shipping processes, supporting the customers to complete purchases
- Finding solutions for helping the customer to buy from us (a product model with the best fit/stock availability)
- Interact with suppliers so obtain products and shipping information and to make sure orders are going smoothly
- Keeping Spreadsheets, Storefront and Customer updated on the orders' status
- Processing orders

What we need from you:
- Speak English fluently
- Great communication skills
- Be a fast learner
- Be a team player

Availability: Mon-Fri, 1pm-5pm CST

Type of business: e-commerce (dropshipping based)

If you are interested please send us an audio message (2 to 3 minutes long) telling about your experience with customer support and e-commerce, what's the topics you consider more critical to the job and what's the first thing you would do when starting to work with us?

Please use this link to record and share your audio message with us: https://vocaroo.com/